Location and overall space of the place. Fully renovated.

I had to reach out to Vacasa to get the access code.

The location is beautiful. Less than a mile from the Blue Mountain Village. Located next to a golf course and 50 meters from two little ponds. It was beautiful to see a group of mum goose with 4-5 little gooselings and bunny roaming around the place. The backside of the property is overlooking the blue mountains. The home is well equipped with 2 ensuite bathrooms, well equipped kitchen, washing machine and dryer, dishwasher, utensils, cutlery etc.

Right after booking, started a very poor customer service experience by Vacasa. It took 45 mins on call for the executive to check me in and do the formalities. It was difficult to locate the unit. We almost ended up breaking into another home. The executive on call was unable to help. Rather he gave us a wrong code to enter, telling us that the code we had was wrong. This wasnt true. What a waste of time. Our experience was screwed by Vacasa... no supplies to wash, v. less toileteries for a family - 2 soaps, 1 small tube of lotion ,shampoo, etc. The worst was the bunk bed wasnt even made. They forgot to do it. Linen wasnt changed. The tables outside had some brown liquid with ants on it. It wasnt cleaned well. Lastly, I think they can work on the checkout time. IMO 10am is too early but still that is not something I will complain about since they let me check in a bit early.

The privacy was excellent, as was the proximity to blue mountain village.

I didn't love the rules and regulations that came through AFTER I'd paid the non refundable price. Multiple warnings of not smoking anywhere near the property (why can't I smoke outside?), and multiple warnings of not exceeding capacity even during daytime visits by friends who were staying at neighboring accomodations. We booked a whole home for the possibility of gathering with friends and family after a day at the village.

So close to the village

Would have liked an outdoor area or fire pit with chairs to hang out with my friends. We sat in the ‘not in service’ shuttle bench for a bit. It was a beautiful night to be outside.

Everything was great

Great Location Good sized property Fast internet

Gaps in cleaning Too many rules and too much communication

The proximity to the resort was a plus. Kitchen is complete

Overall clean but a bit dusty

Location , apartment itself is also very nice!

Too many emails from Vacause and balcony need some cleaning.