It was centrally located for all things in downtown area

Only issue was always had problem with card reader on main door after 8, but staff would buzz me in no problem

Emplacement

Personnel pas toujours à l’écoute des clients

nothing

I had the worst experience ever. It is the night of 4th and I have had the worst experience ever. The exhaust of the toilet does not work. Upon requesting twice-thrice, they neither came to even have a look at it or bother to help us out. I checked-in on the 3rd and the room did not have coffee creamer or sugar sachets as promised on booking.com that it will be provided. They did not change our toileteries, they did not give us fresh towels or linens and the bathroom kept sticking because the exhaust did not work. On 4th of May at 11am, I requested them to at least change our towels because they were dirty and even the linens as they were dirty and we had to stay for longer, and even asked to change the linen because they were dirty, I returned at 10pm in the night and nothing was exchanged. No fresh towels were given to us. No linens changed. The trash was still in our room, the trash and the washroom stinked because they did not work on the exhaust neither did they throw out the trash and gave us new one. I went down again to request to change the towels and the staff started arguing that this service is not included in their services. Giving new towels in not included in their service? That is some lies of the lazy staff who did not want to work. They did not agree to help us out. They were extremely rude. I need help from booking.com because they did not even provide us with the basic amenities as promised or advertised in the booking. I asked the staff to call the manager and he did not listen. It is 12am and my room stinks because of all the dirty towels and trash and I genuinely need help. Please help me out.

The breakfast was okay...nothing exceptional

More variety

El lugar es excelente, junto al metro que te permite mover hacia todos lados de la ciudad. También caminando se llega a los bares y restaurant céntricos. La habitación está muy bien, aunque se escuchan ruidos de los vecinos. El personal muy amable

El restaurant del desayuno un poco desordenado, pero aceptable.

Its cleanliness and proximity to relevant things

Staff were fine, generally seemed tired and overworked, which makes sense

It was at a great location everything was close for us to walk around.

Очень удобное расположение,все близко.Приятный сервис.Вид из окна на даунтаун

Key to get on elevator

The Webster grill

Solo... la ubicación

Desayuno en un bar asociado que tenía un aspecto de suciedad con desayuno básico y no acorde al precio. El hotel: 1. Llego y no encontraban la reserva de Booking. Estuvimos más de 45 min 2. No hay servicio de habitaciones diario, ni cada 2 ni cada 3 días.. 3. Me quedé sin jabón solicité por la mañana y nada. Llego de noche y tuve que llamar 5 veces al servicio de habitacio es. 4. El servicio deplorable. Salvo el primero que me atendió en remoción cuando llegué el día 26. 5. Me quejo de una máquina de hielo que había delante de la habitación toda la noche que no pude dormir... y ni me ofrecieron cambiar de habitación.. "que ya lo solucionaría... "

locatoin

cleanliness, carpets, smell in the room

The location, the hospitality and room facilities.

There was no daily cleaning done.

Location

Carpet on floors

The staff, namely Chris on the front desk. He was super helpful, kind and super knowledgeable and friendly. He really made the trip complete for me.

The pool was rather small so didn’t get to enjoy it sadly

I WAS TREATED BADLY IN THE RESTAURANT WITH AN UNPATIENT STAFF BECAUSE WE SPEAK LITTLE ENGLISH, I ASKED TO REFUND ME A VALUE OF TIPS FROM THE HOTEL'S RESTAURANT AND THAT DIDN'T HAPPEN, THE EMPLOYEE WHO MADE ME OUT ASSUMED THAT I WAS GOING TO RETURN IT AND HE DIDN'T, AND THEY CHARGED ME 6 80 DOLLARS ON MY CARD WITHOUT MY AUTHORIZATION AND I DON'T KNOW WHAT AND I DIDN'T CONSUME ANYTHING AT THE HOTEL.

I WAS TREATED BADLY IN THE RESTAURANT WITH AN UNPATIENT STAFF BECAUSE WE SPEAK LITTLE ENGLISH, I ASKED TO REFUND ME A VALUE OF TIPS FROM THE HOTEL'S RESTAURANT AND THAT DIDN'T HAPPEN, THE EMPLOYEE WHO MADE ME OUT ASSUMED THAT I WAS GOING TO RETURN IT AND HE DIDN'T, AND THEY CHARGED ME 6 80 DOLLARS ON MY CARD WITHOUT MY AUTHORIZATION AND I DON'T KNOW WHAT AND I DIDN'T CONSUME ANYTHING AT THE HOTEL.

The hotel was in a great location, pretty much central to everything we wanted to see. Nice restaurants in close proximity. Ate in the hotel and the food was lovely.

Nothing

Sijainti on täydellinen

Gute Lage direkt an der Redline. Viele Restaurants in der Umgebung.

Die Einrichtung ist etwas in die Jahre gekommen und die Klima/Heizanlage ist sehr laut. Schlecht sind die Late-checkouts, hier ist das Hotel nicht kulant.

the hotel is located in the downtown area and close to various locations I like to visit.

Buena ubicación

La atención no es una maravilla y mi estancia fue de 6 noches y solo hicieron la limpieza 3 días

There wasn’t any breakfast which I was told there would be. The location was fine.

They could’ve communicated better and not give false information about what was going to be expected and wasn’t.

I was charged for the hotel online when I booked it. But the hotel staff also charged me again.

It was perfect!!! Awesome location and parking was right next to the hotel.

Nothing!

Location was great, room was the typical hotel room

WiFi was down at the time. Out of the property’s control. Had some payment confusion, concierge was kind, manager was abrasive, rude, and not at all helpful. I had unanswered questions, and during my conversation with the manager he told me “I am considering this matter resolved” and walked away.

The room was spacious and nice. Excellent location.

Unfortunately, I was overcharged for my stay. Since the check-in, they did not tell me the total price I would pay for my reservation (2 rooms for 4 people), and the communication was very confusing. When I checked out, the staff charged a little bit more than the price of my reservation saying that was the correct rate. After that, I tried to contact Booking.com to complain and they asked me for a lot of documents, like my credit card statement, receipts, etc and I sent everything more than once. Finally, they asked me for a receipt with the total price but since I booked 2 rooms the hotel gave me 2 receipts. I tried to contact Hilton Customer Support a few times and they were unable to provide the receipt the same way Booking.com was demanding.

The location and the view.

the pool was so small, it looked like a kid pool and not for a hotel. I was highly disappointed, likewise with the gym.

Property is conveniently located and relatively clean.

Staff was not very friendly. We tried to check in an hour before our check-in time and they told us they would be charging us an extra $25. Although I understand that this is their policy, it seemed a bit ridiculous considering it was one hour out and the rooms were clearly ready. Their baggage room only holds baggage until 5 pm which is very inconvenient if you have them hold your bags prior to your check-in time and have plans until after 5 pm. For a hotel these both seemed a bit ridiculous.

The room was great and tidy, there is a restaurant downstairs and shops nearby. The location is very good.

The restaurant staff are great but the lobby staff looked like they didn't want to be there. Not much eye contact or a smile, we found that unusual for a front desk.

Location, cleanliness

Parking is very expensive

location

street noise heard, hit my knee three times of the bed corner, paid water, cold inside and noisy heating, one blanket for two people. heavy odor in lobby and elevator.

La posición. Muy céntrico, todo quedaba cerca

No limpiaron todos los días, solo hasta que le dijimos. Solo habían dos botellas de agua y éramos 4 en la habitación