Good location, clean, good morning coffee & friendly staff.

Wanted to check in sooner & check out later

Poolside service was nice

I was called to the lobby EVERY SINGLE DAY because they turned my key cards off, or checked me out early, or said something was wrong with my payment method… it ruined vacation for me. For the price I paid, I expected a better experience.

The fact it was beachfront

The jet ski people were rude. With kids in the water they acted crazy and the worker about hit my kid with water. He was the only one to do it and laughed.

How big the rooms where and location I also like the free shuttle services.

I didn't like how expensive the hotel food was. Very over priced food. I wish they had better options for dinner especially for kids. The furniture in the room was very brittle and the door handle fell off. It would have been good to have more supplies in the kitchen for their for their hotel suite like paper towels pots and pans

location

front desk manager

The staff were fantastic.

the room on the beach was phenomenal with a balcony and quick access to the beach the shuttle was very helpful

tv was bit small in dimensions

Pool was extremely small just lıke a private home pool size. The worst was the beach , they mention being beachfront however their tiny spot for swimming was invaded with jetskis makes impossible to swim at all the rest of the sand area is high from the water it just needs a stairs i guess marriot didnt want to investin in a small detail makes a lot of difference

Peple so rude front of the restaurant , pool restaurant workers cant speak english , there is no spot for swimming in the ocean pool was tiny , front dest staff is rude they serve pepsi!!! Not coca cola 😩

beautiful room with a gulf view

N/A

clouse ocean but smell bad so I think is not worst so expensive

parking fee should be free because 500 $$per night toooo expensive

The restaurant at the hotel, Tavern N Town is one of the best on the island. I can't say enough about the food, service and atmosphere. It's top notch! The complimentary shuttle service was excellent. The pool bar had great food and servers. Beautiful surroundings and in general staff were excellent. The manager was very attentive to my needs.

During our stay, tree maintenance and beach maintenance was non-stop during the day. The pool deck was noisy and littered with droppings from the tree workers. Areas of the pool were closed during the multi-day maintenance. The wood chipper was placed 50 feet from the pool and was LOUD. Heavy equipment ran up and down the beach area outside our balcony every day placing sand on the beach. It removed any peace and quiet available during the day.

Everything

I was very pleased

The staff was great. The food at the poolside restaurant was amazing and the staff was great.

The pool could be cleaner and the music was all country. It was pretty bad. No real staff diversity. The cleaning and maintenance crew where mainly Black and the customer facing staff were all white. No diversity here. I would not recommend this space if you're a POC like me.

The pool is a nice size, but get there early as it quickly gets crowded. The ‘complementary’ shuttle service (you actually pay a destination fee of $42 per day, so the term complementary is a misnomer), runs right on schedule and is a real plus for getting to and from Duval St. Some of the staff is quite friendly, but a good percentage needs to be retrained in the art of customer service.

The Marriott Key West Beachside Resort was chosen for our stay, based upon the Marriott’s historic reputation, along with its ‘beachside’ claim. In both cases, they didn’t measure up. Our Presidential Suite facing the gulf was ample in size and the furniture, bedding, etc. was first rate and that’s all good. Where they failed is in the overall upkeep of the unit. The outside railings are chipped and showing their age. The light fixtures are rusted and in need of replacement. The shower light is also badly rusted, while the handles for all of the kitchen cabinets are peeling, cracked and painted over several times. These should all be replaced with new. The ‘beachside’ reference is simply a matter of false advertising, as there’s no Beach, but rather a strip of unkempt sand overlooking a barrier wall that sits between two docks. If you are looking for a true beach, then you’ll need to look for hotels on the Southernmost side of the Key and not here.