I stayed here with my grandson for the November 8, 2024 Total Eclipse. I have PTSD and was looking for a relaxing atmosphere for us and my service dog Willie to rejuvenate close enough to enjoy the hustle and bustle of downtown. They did not disappoint! It was immediately apparent that it was a friendly, relaxing, and family appropriate property. We especially enjoyed the guest only deck/dock/swimming area. At a time when Hot Springs was swarmed with tourists there to view the eclipse we had an incredible guest only place to view the eclipse with the family of the owners. We loved it! It couldn’t have been more perfect! They even put out soda on ice for us which they didn’t have to do but showed their kindness and hospitality. Breakfast was included which had an amazing variety of hot and cold choices… eggs, bacon, sausage, gravy, pancakes, pastries, yogurt, hot and cold cereals, fresh fruit, juices, milk, and coffee. My grandson is a picky eater and found more than enough to love and fill his tummy. The hotel is the perfect size to have plenty of amenities (including a little shop with snacks) but not so big that it’s overcrowded in the common areas. Although the prices of all hotels was increased during the eclipse it was still very reasonable. We arrived in Hot Springs a little after noon and weren’t due to check in until 5pm. Because the room was already cleaned they allowed us to check in early. This was much appreciated after having been driving for several hours to get there. I have nothing but positive things to remember and share about them. We have definitely found our “home away from home” when we visit Hot Springs!

The property was very clean. The staff was very nice when entering and very quiet this is my second time staying here and will definitely be back.

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Good location. Clean facility. Very comfy bed. Nice view of lake from my window but window was dirty outside.

OJ dispenser broken. Toaster in awkward location and malfunctioned occasionally, failing to eject the toast and burning it. I asked for salsa for my scrambled eggs And was directed to The condiments but no salsa available there. The door to my room did not close fully on its own and needed to be pulled or pushed shut.

It was clean and convenient to Hot Springs

There were 8 pillows on the bed and all were hard. Usually some are soft.

Clean and comfortable

The beds were comfortable and the room seemed secure enough.

Hotel is an inconvenient drive from everything, shower floor had mold in it, check in was stressful. We couldn't enjoy any of the outdoor stuff because there was drunk men outside drinking beer trying to talk to everyone that came down until like 2 AM.

The hotel was in a first class location with easy access to local restaurants. The room was clean, the bed comfortable and breakfast good with plenty of options. The highlight was the location by the lake where beds and chairs were plentiful. Finally, all members of staff were helpful.

Nothing.

Very clean, nicely decorated. Great location. The lakefront views were spectacular. Reasonable prices, very affordable. Breakfast was good. Didn’t like the pancake maker. The pancakes were very small but taste good. There is a bar on site overlooking the lake as well. Good food. Have live entertainment. The staff was so friendly. I would definitely be back over and over again.

Only the pancake machine 😊

The room and bed was very comfortable and had all the amenities needed.

Would have loved to had a room with the lake view, but not a deal breaker.

This vacation was for my children and I. The stay here and overall experience was great. The location was perfect for restaurants, shopping,and anymore. The staff was wonderful. Most of all I felt safe. When I come back to Hot Springs next year, this will be the location of choice.  Also they have very good breakfast. 

I was told that housekeeping would be extra. 

Close to lake. Breakfast was awesome. Love Pancake Maker.

Smelled weed all the time in elevator, outside, it was guests not property though.

The location was great. That had good breakfast and a friendly staff.

The room wasn’t as clean as it could be! I found items from the previous guest in the room. I always bring my own cleaning supplies when traveling with my children, so I did not complain.

Breakfast exceeded our expectations a variety of choices coffee was great

Cleanliness corners were dirty carpet was dirty most of the room doors on the 4th floor had stains/grease on them

Beautiful location by lake

Need more elevators

Breakfast was reasonable

The bed we slept in had lots of bugs in it. My son, myself and members of other family that we came with, are all having bug bites and rashes, all over the body. AC was loud and leaking water. One of the worst experiences in terms of staying in the hotel.

The front desk staff was extremely pleasant and helpful. Beautiful location right on Lake Hamilton. The room was very spacious and comfortable.

There wasn’t a lot of selection at the breakfast buffet

The room and bed were very large and clean. The front desk staff was very friendly.

There was nothing I didn’t like about the property s

The staff was very nice. The room was clean. Lots of space. Good location.

There were very few luggage carts. The room across from the elevator was not my choice (very noisy at all hours), and the view was of the backside of the exterior entryway. Bathtub and toilet didn’t look super clean.

Love love love this property the only place we will stay from now on when we visit Hot Springs. Great facility, bar with entertainment, and snacks can be purchased and paid for at the front desk. Great for families and kids!!!!!

The staff and live music

Quiet location, no traffic, helpful staff, 6 pillows with king size bed.

Standard hotel breakfast, noisy bathroom fan.

I was allowed to have my dog. (for $50) The bar area was excellent. Loved the live music and the pizza!

The breakfast was cold and therefore unedible. They need a microwave in the eating area. I had to take my breakfast to my room to use the microwave.

The breakfast was ok. Biscuits were very small and hard. The bacon was not fully cooked. But eveything else was ok.

My tub was not clean it still had the ring around it so I went got some bleach and clean it my self. My floor was not swept good. It had things like tooth picks and dental floss aroun fthe bed and under the desk and paper and candy wrappings. Not a lot but noticiable.

Great price. Very comfortable and clean. Staff was very nice and courteous.

location views of lake if you have that side but no double beds that side of hotel only king beds

not as clean lobby looks good but rooms outdated beds uncomfortable back dock by lake needs serious clean up and work. work out room machines old and not working properly

internet search

We had air conditioning problems the entire first night we were there. Instead of putting us a nicer room due to our inconvenience, they sent the maintenance team in the next afternoon to change out the air conditioner. The hotel was not full. They should have moved us with no additional charge to us. It’s called good customer service!

The room was clean and comfortable, the shower had good water pressure, and the staff were very friendly and helpful. The lobby looks super nice and they have free parking.

The gym was super dirty, like it hadn’t been cleaned in a long time, and the man at the front desk said it just reopened from covid so that was weird. They had breakfast, which was nice, but it wasnt super tasty. The hotel is on some water, which we liked, but I bit far from the park and was still very expensive for what it was.