The location is fantastic. Calm, peaceful area next to the highline, with great shops and restaurants very nearby. The staff are very friendly and helpful. Good size room for NYC.

The bar and room service could be open a little later. 10:30 is quite an early finish.

Fantastic location, staff was always great, very nice toiletries provided (Grown Alchemist), great design. Nice to have a modern speaker in the room and a Chromecast-ready TV.

Whilst the design is very nice it feels like maintenance hasn't been kept and guest experience hasn't been thought through, there were several small annoying things: - bed table lamps broken on arrival and no replacement available - the bathroom door is a barn-style door (not soundproof therefore) and the door didn't close properly  - not enough storage (one wardrobe, with one shelf and two small drawers) - the thermostat was broken - peeling wallpaper - window crank was broken and I could open the window completely which is dangerous on the 10th floor - no hooks for towels in the bathroom  - noisy (could hear conversation from the corridor) - there could be one main ceiling light, I'm all for indirect lighting (table and floor lamps) but at night the room felt too dark sometimes.

Location Great vibe Roof top bar Very good room

It’s New York so not cheap!!

The room was very clean, and very quiet. It was a perfect accommodation for us. On Saturday night there was an impromptu block party out in front of the hotel which was loud, but it was also fun to watch from our window and they were gone by midnight. Every other night was the quietest I've ever experienced staying in Manhattan. They made up the sofa bed every night for us since we had three to our room. They were quick to bring towels and wash cloths when we needed them as well. The location is also very good. It's so close to the high line, little island, the West Village and the Whitney. Really it can't be beat. Plus the rooftop pool was dreamy!

Maybe the option for refillable bottles in the room for water would be a nice touch instead of the 8 dollar cartons on offer. It would also be lovely to have early access to coffee, like a Nespresso machine in the room. I know that's a whole other thing, but we did have to get up very early one morning before the coffee shop was open and it would have been a delight to have access to coffee at that ridiculous hour. But really everything was great, these are just nitpicky things. We easily found coffee and filled our own water bottles during our stay.

Interesting and vibrant location; nice facilities and very friendly staff. The room (upgraded) was quite spacious.

Location was great

They could of had a coffee machine in the room

The front door and bellstaff were excellent

The rooms were not on the same floor, the rooms were both musty and hot and did not cool down properly. The level of noise was not acceptable, the hallways were loud and not monitored thru the early morning hours, the pool staff was rude and not accommodating at all.

Location

Party buses stopping directly outside with live DJs on Fri and Saturday nights

Absolutely amazing location

The outsourced concierge system was a disaster; tiny, awful gym

The location is probably the best place to stay in NY. Neightborhood is full of restaurants, bars, stores, Chelsea Market is just a few steps, subway is reasonably close. The hotel is clean, stylish and has a cool low profile vibe. Room is above average in size with all you need for a confort stay.

They regularly close the rooftop for private events, restricting the access to the pool and the rooftop bar. So... if you came back to the hotel after a long day thinking about a cold beer with a view... Nope! The space is closed. And in that occasions, they put a bouncer by the elevator restricting the use of 1 of the 3 elevators.

Vibe, facilities and comfort

Issue with noisy vent led to one sleepless night but quickly rectiified by staff by moving to another room. Issue with false charge for roiftop also rectified smoothly post departure

Great area to stay in NY , lovely vibe walking around

Pool/roof top bar was shut far to early in the evening

Great location, fun rooftop bar for our girls trip!! So many great restaurants, shops, bars etc within walking distance. Highly recommend!

This property is in a fabulous location. All the staff were very friendly and welcoming. There’s a small fitness center downstairs which is well equipped. The roof top bar is great.

The walls are very thin and I could hear my neighbor on the one side coughing My room had connecting doors on each wall that was adjacent to another guestroom. On the one side, I could hear when the guests returned from dinner and we’re talking and getting ready for bed. On the other side, I could hear my neighbor coughing. Both sides quieted down at a reasonable time, and that hotel was surprisingly quiet at night, other than hearing water running from other guestrooms.

Excellent location. Close to the Whitney museum and to the High Line.

Only one chair in the room and no coffee table. We complained and got an extra chair but no table. Loud repairs going on through most of the week, woke us up early one morning.

Perfect location. Room was very clean and up to date. Bathroom was bright and modern.

N/A

Bed is comfortable, but small for a luxury hotel. The location is fantastic and very walkable.

The food was not great, there are many better options in the area.