Holiday Inn Columbia East-Jessup, an IHG Hotel
About this hotel
This Columbia hotel offers free Wi-Fi and spacious rooms with plush bedding and a flat-screen TV. Columbia Gateway Office Park is 2 miles away and Baltimore-Washington International Airport is 15 minutes’ drive.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony / Patio
TV
Wheelchair accessible
Gym / Fitness Center
Family friendly
Map of Anne Arundel County, MD
Hotel in Anne Arundel County, MD
Reasons to book
Includes essentialsPool, Kitchen / Kitchenette, Air conditioner and more
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Reviews
4.2/5.0
Excellent(117 Reviews)
100% verified reviews
7.0
It was clean.
A bit difficult to get back on the road.
10.0
Room is always clean and sheets are very comfortable
My check in process was horrendous staff and manager didn’t welcome me. I wasn’t treated like they cared to assist me. This is the first time I’ve been treated this way. I told them the reservation was made by me for me and my spouse but he was on his way and they refused to check me in even though it clearly stated on the third party confirmation that I made the reservation which I showed them on my phone. Also I used my cc to book it and I told them. I had to sit for an hour in the lobby to call booking so they could add me officially and even though the customer service rep was on the phone and added my name to the reservation they still didn’t want to check me in. I called my spouse on speaker and they front desk guy and Tammy still gave me a hard time. It’s always a breeze checking in and these reps just wanted to give me a hard time. Even while I was sitting waiting on customer no one asked if I was ok or getting through they treated me as if I didn’t deserved to be at a hotel. I almost felt scrutinized. They scorned my id passport as if I was nobody. I didn’t appreciate the treatment I received from these two reps. I’ve always watched how this guy treats people of his same race and it’s never good this is why I’m always trying not to check in with him on my visits to the hotel. This time the other person was busy even though she was of no help either. She said she was the new manager and that’s not how she did things. I guess dealing with people in a courteous manner wasn’t a part of her training. They were even talking about me in front of my face saying it had been quiet all day n now look what happened. Imagine how I felt knowing this isn’t your usual reaction to people at the hotel and there was no one to help. She eventually checked me in and handed me my cards and she didn’t say a word.
10.0
The pool area was nice.
The bed was hard.
3.0
Location
Service, cleanliness, odor on the fourth floor, availability of luggage carts and elevator.
4.0
near airport
poor food selection in market place
8.0
Room was clean and inviting. Bed was super comfortable.
The man at the front desk was rude upon arrival. My boyfriend and I arrived around 10:30pm, and I assume the front desk clerk was supposed to get off before we arrived. We waited to be called upon, and the gentleman invited us to the counter, stating "I guess I can take you... I'll never get home." Upon me paying for the room, he loudly stated that because I was using a pre-loaded debit card, I would have to wait 30 days for my security deposit to be returned to me. As a customer service worker myself, I felt there could've been more soft-skills utilized at that time, especially considering my initial interaction with the clerk was that he was annoyed we wanted to be checked-in. This made my initial encounter at the hotel very displeasing, but I did enjoy my overall stay.
9.0
The breakfast was really good and i enjoyed the food service, it was worth it. Just make sure to get a room that includes breakfast and save yourself some stress and extra bucks. PS: The weekend server "David" was very kind and thoughtful and supportive.
Personally, based on my recent visit, i thought the location is a little outskirts of town. You'd have to drive to maybe Columbia, Silver spring or Washington to get a good city experience but otherwise, top-notch.
10.0
Location was great. Staff were overly amazing. Had breakfast in the am. Food was really goo , fairly priced and staff made it a great experience
10.0
Very nice people work there
9.0
all the employees were very nice.
7.0
the location right off the highway and outdoor pool were amazing
no breakfast with my stay it should come with every stay lots of power glitches
6.0
Had to switch rooms because first smelt of mildew. Second room was better but stains on couches in both rooms.
10.0
very nice in the dining roon service super
9.0
clean
we can hear the ice machine at night
9.0
The staff was really nice and helpful.
it would be nice if they had a vending machine on each floor.
10.0
Breakfast was excellent!!
FAQs
How much does this hotel cost compared to others in Anne Arundel County?
The average price for a rental in Anne Arundel County is $220 per night. This rental is $159 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Holiday Inn Columbia East-Jessup, an IHG Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Holiday Inn Columbia East-Jessup, an IHG Hotel. Enjoy the water!
Is Holiday Inn Columbia East-Jessup, an IHG Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Holiday Inn Columbia East-Jessup, an IHG Hotel?
We found 12 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and smoking allowed.
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