Aegean Suites Sanya Yalong Bay Resort

We planned to stay at the hotel for 10 days, but got into lockdown and stayed for another 7 days. Only the sea and the beach saved from isolation. The hotel staff helped us in this situation., helped to fill out the documents, organize groups to the airport. Special thanks to the manager with reception 小陈， he was always in touch.

Closed pool early, foam party only for children

Warm water in the swimming pools.

Too many stairs to the beach. On the beach very small safe place to swim. Very loud place during the day, no peace. We come to the sea but later we used only swimming pools.

Very close to beach access, the swiming beach was perfect and not too crowded. Access to diving and other water sports. Simple hotel but staff very helpfull and caring. F&B, Housekeeping and Front office team were excelent. The rooms were spacious, and having kitchen facilities was a bonus. Overall a great hotel. Within 1km to local restaurants and shops.

Swiming pool temp too hot during hot summer days.

This was our second holiday stay at Aegean Suites, Yalong bay. We really enjoyed it. The pools, the foam parties, the friendly staff, the self-catering suite and most of all the beach!

The children's indoor play area needs an upgrade. Especially during rainy days - this area would be lovely to use for children to play together. The space needs renovating, foam floor needs to be lifted and simple safe, clean play equipment should turn it into a lovely treat for parents too.

the room was big and the location was near good restaurants and on the beach.

The room was changed at check in. They said it was an upgrade however it was a tiny balcony with no room to put a chair to sit on and enjoy the view. we had booked a garden room with a large terrace and outdoor furniture and direct access to the lawn for the children to play on and be easily supervised so it was disappointing to have no direct access to outside space for the children to play. The room was dirty - the floor hadn’t been swept or mopped and was dirty underfoot, the sofa smelled of cigarettes, the bed linen was musty and had sand in it, the shower was dirty. the first time we used the shower a lot of muck was washed down the drain. We asked at check in to change our checkout date to a day earlier as our flight had been changed by the airline. The man at the desk refused and said we needed to do it through Booking.com and we had to pay full price now. We paid and requested to change the date through Booking.com and the hotel refused to allow the change. Booking.com helped us to get the hotel to change the date and organise a refund of the extra day but the hotel was not helpful and service was non exisiting after we complained to Booking.com about the hotel. For the cost of this hotel we expected a much higher standard of cleanliness and service.

the only thing which I liked in the hotel is a sea-view and beach. I nned to say a special compliment to the life guard on the beach, he was always on duty and dressed like a captain!

Receptionists didnt speak English. the staff is indifferent and helpless to the guests, especially foreigners, they didnt care about you even if you are for the first time and quite a stranger in the hotel and in the town. Sometimes it seemed to me that I irritated them. the facility is old, smelly and noisy. I got a room in the building which was under the repair ( the rooms under repair were on the same floor with mine ). I heard the noise during day-time rest. the swimming pools are small, only one was open. the location is too far from from the restaurants and shops. Due to COVID-19, the breakfast was served in the room. For 5-star hotel, it was very-very poor ( by the way, the most suprising and flagrant was 3 sausages for 2 adults, I wondered why 3?). coffee was very bad. I will never come here again and will never recommend it to my friends. the service in the hotel is 2-star hotel level, but no higher, the facility - 3-star hotel.

The location is perfect with beach access and the manager of the hotel is one of the nicest I’ve ever experienced. The cleaning staff is also spectacular and go above and beyond to make my stay as positive as possible.

I tripped and badly hurt myself because the tiles on the floor are uneven in the hallways. Only one English speaker in the entire property. One of the bellboys rudely pointed his phone at me without making eye contact suggesting that I get a “Chinese boy” to help me with something even though it was his job to help me to send a box somewhere as specified by the front desk. The electricity also went out the night we were there. While the hotel graciously paid for a stay in another hotel, they made no effort to let anyone know this. You just had to be downstairs when buses mysteriously appeared. There was also total chaos ensuing during this entire process. The next day the air conditioning in my room didn’t work and no one did anything about it even after being told multiple times.

The location is perfect as it sits right on the beach. The facilities are clean and the staff is friendly. The location is right next to a few malls with restaurants in it.

No one amongst the staff spoke English. Our particular room had a weird smell coming from the bathroom. The restaurant on site did not feature any variety and was food that catered only to Chinese. There are several "no smoking" signs and some guests do not follow rules. The staff do not remind the guests of the rules. This is not something that is a fault of the hotel but, on more than on occasion, a guest who was in the pool spit in the pool as opposed to spitting outside the pool