Majestic Elegance Punta Cana - All Inclusive
Resort in Punta Cana
Über diesen resort
Gelegen in Punta Cana, dieses schön resort für EUR 253 pro Nacht ist ein phantastisch Option für Ihr nächstes Urlaub. This Caribbean beachfront resort hotel offers an on-site theater, 6 restaurants and 9 bars. All rooms feature at least 1 spa bath and a full bathroom with walk-in shower.
Karte von Punta Cana
100 % verifizierte Bewertungen
4.2 / 5 (929 Bewertungen)
You get a lot for your money.
The rooms need some updating. It is very muggy and humid in the rooms and in almost all restaurants
wonderful people !!!
We traveled with a group of 12 the resort was beautiful and clean we had a little problem with our rooms at check in other then that I loved the property but if you going to party and turn up this is not the hotel for that.the food was amazing everyday I would definitely come back but with my husband haha.
No parties no adult activities and the bars closed to early
We loved the spa🥰 the scenery was absolutely beautiful. Our butler and all other staff was very attentive. We loved meeting all the different people and the food was plentiful
The rooms had moisture. Our shower wall caved in so we were moved to another room
we liked that there were lots of pools and the entertainment was alright.
the food wasn’t great. the best place to eat was the hibachi grill meal at the place. I guess when they cook the food in front of you it’s better.
You get what you pay forOct 2021
We enjoyed the time we spent with our group, but that had nothing to do with the quality of the resort. The spa was 100% worth it.
Poor and slow service. Sat at restaurants for 2-3 hrs to be served sub par food. Would wait over 1 1/2 hrs for room service. Rooms would have been nice 10 yrs ago. Cigarette burn holes in our bedding. Pool literally falling apart. Disappointed, would not recommend and will not return.
great hotel if you want a romantic room and big outdoor spacesJan 2022
very nice staff! The rooms are excellent! in general good food and lots of it. Beach is a little crowded but you can easily find a spot with crystal clear water.
Some groups of fat Americans taking up space by the pool area. They tend to get a little loud in the afternoons after they filled their bellies with alcohol.
Very clean , staff was amazing!
very clean, friendly ,lots of activities on property
dress codes for restaurants
very good with a few minor issuesJul 2022
very clean and excellent service
not to many of them didn’t speak English
Various restaurants within the property to eat. Sea to Sea restaurant. Some of staff were great!
Some staff were bias and some didn't seem to want help or serve properly.
Perfect getawayOct 2021
This place was exactly what the doctor ordered. Our stay was perfect start to finish, we were able to do everything we wanted to do and more in our time and never had a moment of stress the entire time. We rented a catamaran twice which we were able to sail ourselves after a short lesson. We got massages on the beach which included a free hour in the spa which came with a guide who served us mimosas! The staff was amazing and so attentive. They really made sure we were taken care of. The drinks were delicious as well I recommend the dirty monkey, the miami vice, and the banana mama. The food was way better that what we expected at first also. I highly reccomend the elegance club because for not much more in price you get a WHOLE LOT. The extra pools and clubs were beyond worth it alone not to mention 24 hr room service included. The beach and property were both beautiful and exactly what we wanted from our tropical getaway.
Never coming backSep 2021
We had no shower or toilet bowl or hot water for two days
It was ok but would not go back to this resortApr 2022
the view the food was delicious and the cocktail drinks were awesome. The pool has nice and clean.
There sister company Go Majestic gave false advertisement. The front guest service was bad room service you placed the order your food never came
The staff was wonderful
Fun Trip Jun 2021
The staff was very nice, I enjoy myself. The activities was great too. I would come back again only me and my sister.
A lot of the staff did not know English.
Very goodApr 2022
The staff was very friendly.
Great trip for the money, would definitely go back.Jul 2022
The staff was exceptional. Melvin our butler did everything to make everything perfect. The staff by the pool bar by the majestic elegance club was FANTASTIC!! The food was ok, Hibachi was OUTSTANDING, as well as the steakhouse, The other restaurants were ok and the buffets were chock full of choices. They had BBQ grills that made you a variety of meats and fish fresh.
Some of the food lacked some flavor in some of the places, but everything was fresh.
Very goodApr 2021
The staff was amazing
Some cleaning issues but generally was a good experience.
Our vacation stay at Majestic Elegance was nothing short of amazing. Highly recommended!Oct 2021
The staff was amazing and went above and beyond to ensure our vacation experience was the best. We loved our room (we booked the Elegance Club Majestic Jr. Suite - Swim Up) and being able to step outside of our room and into the pool was fun -- especially when you swam to the other end and there's a swim-up bar where Ismael made the best drinks. He also played Dominican music, sang and danced merengue and bachata making the atmosphere come alive! Our butler, Santiago ensured we had champagne or water whenever we needed it. Additionally, for my wife's birthday, he surprised us by putting rose petals down on the floor leading to the in-room jacuzzi filled with bubbles, balloons and more rose petals creating a beautiful romantic setting. The staff always greeted us with a "hello" or "hola". The beach is clean and seeing the fish swimming in the water was very cool.
Since returning to the United States still requires a COVID test, the entire process was a little confusing and actually required almost an hour of our morning to be able to get the swab. The results came back quickly via email that same day, so that was good. Be sure to bring your mask because it's required whenever going into the restaurants; however, if you forget yours, the host/hostess will provide one for you.
The staff was amazing..and Club was perfect! Nio kids.
The staff is so welcoming all the facilities were amazing. Food and drinks were on point.
The entertainment ends too early in my opinion by 11:30pm the love shows/dj’s are done for the evening. I think they need to go to about 1-2am
A 5 star experience for a good priceMar 2022
The staff as warm and friendly.....expecially our Butler Dario.
The food at the French restaurant was not as good as the other places we ate......maybe our tastebuds, but we did not like the food as much.
Pretty good stayApr 2022
the service was amazing! The staff of this hotel were great and attended to all our needs. I wanted to also give a huge shoutout to my concierge, Geraldin. She was perfect to us!
The food buffets had cold food every time. We were preferring to do sit-down meals for dinner, but that was not an option for us for breakfast and lunch. I would recommend having plated options for breakfast and lunch for all guests, not just vip club members.
The service room.
Crappy food and watered down drinks in a very nice resortDec 2021
The room was very nice and the grounds are well kept.
Food and drinks were awful.
The room was very large, well appointed and comfortable.
The resort delivers on quantity of food but not always on quality.
Excellent Adult getaway!May 2022
The room was great, the people was very friendly, the facilities were great and the food was delicious.
The hotel didn't include transportation to the airport and the taxi was expensive.
The room the place and the great attention I received when asking about the place and where to go
I enjoyed the whole experience the food the place and my butter Arling was very good and respectful the experience is something I will consider doing again soon
I was invited here for my friend’s 50th birthday and it all started with them not giving me the room I booked because ofJul 2022
the rooms were very sound proof
the cleanliness, the customer service, the food
hotel over all needs updating however location is greatJul 2022
the restaurants and stuff at restaurants were great
don’t get a butler especially one named Melvin I asked him to get me beach chairs I had to get them myself I heard from other family members that the hotel for for VIP like myself got special gifts I didn’t again this was one of the areas they could improve. I never throw people under the bus however with that kind of service why even call yourself a butler.
Great Location. Terrible experienceMar 2022
The resort was beautiful
This had to be my worst experience in a resort ever. I never EVER leave reviews but I have to share my experience. To begin we were booked for the Majestic Elegance adults only. We were told there were no rooms there so they moved us to the Colonial. We were assigned a butler by the name of Victor whom we asked to accommodate my friends’ room and decorate her room for her birthday. He explained that is was a $25 charge which was fine. When my friends arrived there were assigned a different butler Faustino whom I approached and asked for him to decorate my friends’ room. Faustino agreed and told me he would be happy to in fact it was no charge and I should not have been told there was in the first place. I also asked my butler Victor to make dinner reservations for my best friends’ birthday. Victor advised that our reservation was for 8:45. We arrived at our dinner reservations at the Japanese restaurant only to find out that our reservation was for 6:45. After waiting an hour to be accommodated, we were sat with a chef that seemed to have no desire to cook for us. He was not at all friendly, the food was not good, he pretty much sat and waited for a tip at the end. None of the food was appetizing at all. I hardly ate anything. I booked a romantic dinner on the beach for my husband and I. It was beautiful. However, I asked for crackers for my ceviche 4 times to no avail. The food was cold and had no taste. My steak was not cooked in accordance with my request. I didn’t even eat my dinner and was still charged for it with a 30% discount. The hospitality was none at all. Other than our second assigned butler Faustino who did his best to help. Everyone else seemed to not be concerned with any of our needs or request. I will never return to this resort and to be honest I don’t plan to ever even come back to this country. If you are considering this resort, you may need to reconsider if you want a good experience in Punt Cana.
The best vacationFeb 2022
The resort ist beautiful, clean and well kept. The beach in front of the hotel was cleaned every day. For me as a vegan was the main restaurant the best option. Highly recommended!
Long waiting time in “a la carte” restaurants
We had a nice stay, the resort lived up to our expectations!Feb 2022
The resort is looking very grand and majestic! nice number of restaurants available without making reservations. Located on a beautiful beach. Majority of staff very attentive, our concierge Luis provided us with the best service and assistance! Also Wandy the gym guy was very helpful!
if you want quiet time don’t book the swim up junior sweets! lots of noise from partying guests right at your doorsteps!
Terrible managementSep 2022
The resort is big and connected to other 2 resorts of the same brand.
The structure was scheduled to be renovated the week after our stay. Restaurants started closing without notice in the middle of the week, leaving very little choice for dining. The staff was in vacation mode since the beginning of the week and started removing beds and cushions from the pools on our second day there. It felt like we were bothering them most of the time. The entertainment was non existent because “we are closing for renovations “. The fact is that we paid for services that we did not get.
The resort is beautiful, the food (breakfast, lunch, dinner) is great and the staff there is very friendly. Exception is the staff at the reception desk.
The reception desk is very inefficient. It took about half an hour to check in (not waiting in line but handling the paper work). The reception staff is unfriendly and treat you like they are doing you a favor to let you stay at their resort. It's a pity that they ruin the whole experience: the great effort made in all other areas of the resort is undone by the incompetence and rudeness of the reception staff.
Very professional and charismatic staffJul 2021
The property was always clean and organized. You can tell they are always on top of every detail to keep the hotel running smoothly. Beautifully kept, great service, everyone very respectful and in willing to assist.
The air conditioning wasn’t great in our room. Maintenance could be a little on top of this.
The property is beautiful and we'll kept. It is very clean.
I'm returning I loved the place. This was my first stay at this hotel. Food was good. The butler Diego was not my favorite. He messed up on critical information about the Covid testing. He was only apologetic because I mentioned it. He told us testing was on Sundays and not to worry about anything. We trusted him. Come to find out there is NO testing on Sundays. The problem is we were leaving the next day. Thank goodness we had a late flight. We were told to get on line at 8:20am for a 9am testing and beg the nurses to rush the results because we were leaving that day. This is the morning of my departure. I haven't left yet.
Fantastic stay and amazing value!Nov 2021
The property is absolutely beautiful. The grounds are well-manicured and taken care of and it’s obvious the staff does a great job taking care of the resort. My husband and I had a fantastic time and really enjoyed ourselves! It was the perfect, relaxing vacation we were looking for. We stayed in the Adults Only Elegance Club which I think was totally worth it. You have access to several private pools, private lounges with snacks, a private butler (shout out to Arling- he was fantastic!), and many other perks. So if you are going for an anniversary or honeymoon, definitely do the Elegance Club. All of the pools were amazing, it was hard getting out of the water at the end of the day! There were lots of quiet alcoves and shady areas to float around and enjoy the day. Oh! And here’s a tip - keep your eye out for abandoned floaties! People buy them and then just leave them! We adopted two floats for the week and enjoyed floating around the pools with them and then left them for the next family to use! I think this is a great unofficial system. We enjoyed the drinks and the food (our favorites were the Italian and Japanese restaurants but we really liked the buffet as well) and overall had a wonderful time. I feel like people will always find something to complain about, but the value in this resort and the relaxing atmosphere made this a fantastic experience for us. It’s vacation! Just roll with it!
The ONLY thing I can complain about is that all the speciality restaurants were so hot inside! I can’t explain why, I just always felt so hot. Like sweat dripping down my face and legs. But the food was good so I can let it go.
Beautiful resort. Would stay here again.Jan 2022
The pools and beach were wonderful. We enjoyed the variety of food and drink choices.
Our original room #1147 had a horrible, strong overwhelming mildew smell. There was visible mold in the bathroom and in several other areas. The bedding and towels were damp from the humidity. The air conditioning in the room was running on a sensor and only ran when there were people inside the room. We requested another room and were moved to #2345 the next morning. The second room was excellent, 100% difference from the first room. I would not return to this resort again unless I could confirm a 3rd floor, pool view room with working air conditioning.
Even with the negative we would still return to the Majestic!!!May 2021
The Majestic was much larger the expected. The grounds were large and well maintained. It appears that they have combined their three resorts into one (I believe). The staff were always smiling, extending warm greetings, always willing to help and ensure that what your needs were met. The staff really went the extra mile!!! (running to make sure you had a towel, your drinks were made the way you like). There were multiple peaceful locations to still a quite moment alone away from everyone. There were so many great views especially at the Restaurant See by Sea it was a great place to enjoy a meal while looking out at the ocean. There were so many great restaurants that we didn't even get a chance to try them all. There were many hidden gems throughout the resort and I am sure there were more that we didn't even get to see.
We had two big issues that took away from our experience. One being that smokers were allowed to smoke anywhere. We encountered smokers outside restaurants puffing and blowing smoke w/no consideration for anyone else. They would be smoking by the poolside, entry ways, lobbies or outside the entrance to restaurants. The other big issue was using GoMajestic to book our excursions.... we thought this would be the safest option seeing it was connected to the resort. However, that was not the case. Our first excursion we did a buggie tour through the country side. The excursion itself was a great experience, but the safety of the buggie's took away from it. The buggie's were unsafe dripping gas/oil, smoking, steering and brakes that did not work and mechanic guide who turned the other way when told. Our second excursion was impacted by a careless and reckless driver who had no care for our life or anyone else!!! Driving through the resort at 40 MPH going around curves without any consideration to who or what could have been around the bend. When asked to slow down our request was ignored truly saw our lives flash before us! Another disappointment was that the swim up bar's were closed and that a couple of the pools were closed but no signs stating this.
Will never ever stay there again.May 2022
The location was good. Great adults only pool for Elegance Club and we had a great bartender Ishmael. Our butler Daniel always tried to make our stay enjoyable for our 30th wedding anniversary.
Room service was horrendously bad every time. Room was dirty. All buffet kitchens were horridly bad and would be shut down in the US. Grease is inches thick hanging from the ceiling in the buffet kitchens. Air conditioning in our room was bad all week and worse on our last night when the entire hotel had AC problems. Our papers and bed sheets were wet due to the humidity in the room because the AC wasn’t working. Mold in the shower. Front desk couldn’t handle mailing a post card that already had postage on it.
Almost Perfect Oct 2021
The location is fantastic! The beach is one of the most beautiful ones I have ever been to. The Rooms are very spacious and the bed is very comfortable aswell! The staff is amazing! Everyone was so kind and nice. The food is also very good, there was nothing more to be desired.
The bathrooms around the hotel could be more clean, there’s a lot of partying going on and I guess that’s why the toilets get dirty really quickly. Also the music at the center bar was too loud most of the times, but the music itself was good. The waiting times for the food in some of the à la carte restaurants was too long and even after the long wait they broughtthe wrong dishes.
Beautiful Resort. Worst Service EVER!Mar 2022
The hotel was beautiful and that is all.
Everything was subpar. Specifically customer service was the worst we’ve experienced ever. It was very rare to find employees who wanted to be helpful. We booked the Majestic Elegance adults only resort for our honeymoon and upon arrival were told we would have to stay at the Colonial side which includes children. We were given a $200 voucher for the inconvenience but immediately realized this was still not a good option. Our keys deactivated several times and we as well as other guests were locked out of our rooms having to walk back to guest services to reactive several times. My birthday happened to fall into my honeymoon weekend so my husband and I had a dinner reservation at the teppanyaki/Japanese restaurant with our friends. Our friends Butler, Victor, booked the reservation and told us it was at 8:15 (we have the message) then when arrived to the restaurant the host told us Victor made the appointment for 6:45 and that they were fully booked and we’d have to wait (which we did for another hour). The food was not good or quality at all. The chef that prepared our food was very bland and didn’t interact with us and messed up our orders. I had a romantic breakfast for Valentines Day scheduled for 9am and they didn’t arrive; 30 mins later we called and they said the time was taken down wrong. The Room service was consistently 2 plus hours later than we were told; including receiving incorrect order. On top of the language barrier, it was rare to find someone willing to do their job from the waiters, to the lobbiest, to the butlers, to the bell men, to the cleaning staff. We spend 4 nights here and every single day some part of our plans were ruined bc of the incompetence of the staff. We requested our laundry to be washed 48 hours before departure and called 4 times receiving promises that someone would get the clothes but it never happened. We had to fly home with wet, muddy clothes (ATV Excursion). We also had our most fun outside of the resort.
10/10 stars 😃👍🏻👍🏻👍🏻Dec 2021
The hotel staff is great especially Eriol was remembered, he helped with everything, the rooms are cool but the bathrooms could be upgraded. We had a wonderful vacation and will definitely return to the 10 stars hotel😊👍🏻👍🏻👍🏻
Just like a dream!Apr 2022
The food was great, we had the most helpful and easygoing butler, the entire place was always super clean, there are lots of activities every day at the beach and the main pool. We had the best time ever in Majestic Elegance, we hope to be back soon!
We came for our honeymoon and loved everything about the placeJun 2022
The food was fabulous
Room temperature milk and juices
It was really great really comfortable the staff was amazing and the food was also great. Dec 2021
the food, the staff, the property itself were amazing
maybe they should open up the take out food place in between the break from lunch to dinner in the other restaurant, as in while the restaurants are in the break after lunch, have the take out food area available
- the food - the casino - the pool
it is hot and humid EVERYWHERE and not a single air conditioner in the resort seems to work properly. good luck trying to order room service, I waited over 5 hours for mine and after 6 calls they finally delivered it.
the food on every restaurant was so good, exceed my expectations. my favorite restaurant the Hibachi one
We had a great time. Would definitely love to go back. HiApr 2022
The facility is slightly dated but still very stylish. Our room was large and very comfortable. The overall service was very good with friendly attentive staff.
Not very user friendly for guests with gluten sensitivity.
It was ok, I expected better.Sep 2021
The facilities were clean, staff wore masks at all times. Entertainment was good.
The food, many times was cold. I was expecting more Caribbean food. They need more music and music classes. Also activities for 40 and over at night.
Worst check-in process everNov 2021
The check-in process took more than an hour. Rooms were not ready at the time they said and when they said it was ready, it was occupied by the previous guests.
the entertainment crew were amazing loved there energy and vibe ..
the food was not so great. the staff in the marisco restaurant were not great service was bad .. food was terrible .. at the international Buffett food would be good some days others no… another complaint would be they did not have a baby changing station in any of the bathrooms.
Not so goodSep 2021
The buffet was tasty.
Bad service, in europe it would be a 3 or 4 star hotel. You have to wait a long time for everything, no difference if it is laundry or ordering food. If you live on the first floor with a child, be prepared to carry the stroller up and down the stairs… because elevator is break down every day. If you want to change the room, you will get one that another person gave up, e.g. due to a broken shower or a broken lock on the door. Guests have to ask for everything and the hotel staff is unhappy about it.
Very nice! Better food would have made it excellent.Jun 2022
The beach was nice, there were nice parties. The property was excellent. The pools were very nice and there were a lot of them. The bars were very nice and there were a lot of them. The see and sea restaurant was the best, beautiful view while having dinner. Modesto, my butler was EXCELLENT !!
The meals in most restaurants didn't meet my expectations. The meats seemed to be low quality, very tough. Not enough staff spoke English, although they were very helpful when they understood what you needed. The seaweed was terrible !
I thought the staff could have been friendlier. Dec 2021
The beach was great
Could be more updated.
Amazing stay, would go back!May 2022
the beach was delightful, the staff were always pleasant and always looking to make sure you had what you needed and were enjoying your vacation. The food was also great!
Every thing here is excellent.Apr 2021
The beach is beautiful. The restaurants were great, there is food everywhere. The staff was the best I’ve seen. Every one was super nice and friendly. I recommend this hotel highly.
Wonderful Beach Resort (some big flaws). I would rate my trip an 8 but only due to my patience.Feb 2022
The Beach and facilities are wonderful. Food at the main dining room was well done for each meal. If you have ever been on a cruise this is very very similar to the main Buffet. The Bars and drink service is very nice and we never had to wait in line for anything. This is a huge group of 3 +resorts all the same but with different names. If you would like you can see a show at one and have a drink at another it's just a 2 min walk away. You feel safe and well served in all areas. The lobby and meeting areas are amazing. Beautiful decor and seating areas. Live piano music and a great spot to meet before and after meals with family and friends. The theater is fantastic as well. Shows can range from Hoaky to professional. Watching the Super Bowl with a huge crowd of people with a movie size screen was fun. Strolling the grounds day or night was lovely. Bring everything limited resort shops can be a bit pricy. Most beach Items; T-shirt, hat, sunglasses, towel $ 20-30+ . We overtipped whenever possible but many times the drinks or requests we delivered and the person was off and away before we even had a chance. Very good service in all areas. With the exception of the front desk and guest services. No extra effort is shown here.
I did not like many things so I will just list them as a list instead of an essay. Booked the Adult only room and section of the Hotel and was put in a suite as described but in a family area. I had a family of 7 next to me and a family of 5 on the other side of my Swim-up suite. I called the front desk immediately and was told to come back to the front desk and talk to someone. I said it's a long walk can we resolve this over the phone??? NO. They speak a tiny bit of English at the desk but zero when you call for help. On Valentine's day morning, there are workers outside of my swim-up room swimming. They are working on the pool area repairing tile. Because my room was not an Adult only suite I had no mini bar as promised. The Rooms and the area outside of the room are old and show their age. The light smell of mold is always around but normal for a humid beach room. Tiny ants in the right sink We had dinner at all of the themed Restaurants and were not impressed with any. Three have dress codes and the food in the main dining room was better than all of them. Wearing shorts with Flip Flops on. To get a taxi to the Airport is $40.00 booked thru the hotel I was told if I book with an outside company they would not be let into the main gate and I would need to walk to the gate to use them. Not true. Book round trip with a car service we paid $14 USD on our trip to the Resort and $40 to leave. Had drinks from the bar all day with no buzz at all. I had one drink at the airport and had a buzz. Not sure what the ratio of alcohol that is in the bottles being served but it's not what you are used to. The champagne served at the resort has 7% alcohol listed on the bottle. I did like the fact that I did not see any drunk guests. That's a nice result of watered-down bottles. 500 beach lounge chairs for 1000 guests. If you are lucky enough to find one or two you must then watch all of the other guests searching in vain for a free chair.
thank you for everything
had a great time.Apr 2022
staff was exceptionally nice. beach was well maintained rooms nice
service slow at times in restaurants.
Staff very nice clean place and very very nice location
Nice people; not worth the priceJul 2021
Staff is great. The resort is older, but still looks nice.
Food is awful. Often the utensils and dishware in the dining room are dirty. Room are fine, but not worth the price you pay. The air conditioning is directly over the bed, which sucks.
Relaxing ambience, staff tries to please, beautiful beach and water. Food was OK.Oct 2021
Room was spacious and well laid out. The beach was kept clean with no seaweed and great water views. Staff tried hard to please. Plenty of lounge chairs and day beds at beach and at pool areas. The arrangement of the grounds was such that you never felt you were crowded and atmosphere was quiet and no loud music blaring all day.
Food was OK in the buffet. Not that much seasoning in the food. I found that once I got a server who I liked, I received better service.
Room Cleanliness, excexptional staff, night shows, food (definitively the food)
The room had this kinda sewer smell at nights, it was definitely something outside, you can perceive some weird smell standing outside at the balcony.
Very goodDec 2021
We didn’t have hot water all day
Very beautiful and spacious....every aspect of stay was awesome!
the toilets are not comfortable and squared
Very goodNov 2021
Not much variety in cocktail drinks
It is for certain that this was not provided for me. I have been crying even since I returned home and I do plan to figure out next steps with Booking if you can not resolve this matter with me. This has left me in a terrible state and I am still recovering. I am not certain what other information you would need from me, but I have a number he provided 829-428-3496 to message him (which I did not because I was handling the issue with booking as I told him repeatedly), I have my daughter and sister and other guests that witnessed him speaking to me about this upon arrival, calling my room repeatedly, and later asking me to settle things with him and not listening to me regarding the fact that Booking was handling the issue and had tried to reach out to the hotel. He told me that he would have to pay for it if I did not. I have a recording of my phone ringing and ringing. I not only felt unsafe and fearful, but I also had mold in my room and it was causing my daughter to cough and I still do not feel well from the smell in the room/ the mold I was inhaling. I have pictures of this mold and I have sent them. My request is for a full refund for the amount paid, it will at least make me feel some justice regarding what I had to endure, and if you can not do so, I will take this up with booking and will certainly see what my rights are via my credit card company considering what I went though there. I was psychologically under distress and this has also scarred my daughter and she and I are both seeing a therapist who has stated that we should also speak with a lawyer regarding the circumstances and the ongoing effects of my stay there. I am willing to do so and will if we can not handle this between us. Here is what I wrote previously for record and I will forward all of this to Booking as well as my cc company/ therapist and lawyer if you do not refund the money for this horrible experience.
Bad hotel, we didn't like it and honestly don't understand how it got this high rate. Will not recomFeb 2022
Cold shower with no stream, bad food, TV didn't work. It was just a bad experience for us.
Bad Staff, poor customer service, bad food
it was a disaster. Not what I expected. I should of chosen another resort.Apr 2022
property was just Ok Definitely better resorts near by
staff was Rude, food wasn’t good
Food at the buffets was sometimes cold and many of the items served did not make sense for the type of meal (i.e corn on the cob and broccoli for breakfast) Hate to see food wasted
Overall nice place.Mar 2022
overall nice place room was a little dated
Food wasn’t that great. Room service options better than restaurants
Beautiful weather, friendly staff and amazing property.Apr 2021
Our swim our suites is what we like. Room was way more that what we needed for space but wonderful. A varity of places to eat and areas that had No Kids.
Unfortunately, not the FULL resort was back open because of COVID. We did book the Elegance side and up grades but not all things were available when there.
Literally amazing - I love the staff!Jun 2022
Our butler Amarante was incredible!!!!! He went above and beyond to make our stay comfortable & unforgettable. It was my boyfriends birthday and he was able to decorate our room with balloons, draw us a bubble bath with roses and give us a bottle of champagne! It was an adorable surprise from when we came back from a long day at the beach. He was extremely attentive with us 24/7! Very hardworking and genuine! So lucky & grateful we got to meet him :) <3
Elegance is Excellent!Dec 2021
Orlando was amazing butler! I will personally request him when I return next year. All staff was very kind and helpful. Beach bartenders excellent! Sophia, the bartender at the entrance of the resort, was excellent! She was my beach bartender at the the Mirage last year!
Beach towels could be larger. I am accostumed to more flavored seasoned food so most food tasted bland. I forgot to tell someone about the outdoor shower between the beach and the restaurant/bar. A metal piece on the lower shower nozzle became disconnected from the wall and slid down over the faucet and I lacerated my finger on the sharp edge. No big deal. It healed quickly, but needs to be fixed, if it hasn't already
Terrible experience. The worst hotel I've ever been to. Stay away!Nov 2021
Worse experience ever. Stay as far as possible from this hotel. We started our "experience" by checking into a room that smells like mold. After taking our luggage back to the reception, complaining about this (they didn't seem surprised at all btw), they suggested to "upgrade" us and choose between 8 other rooms. Guess what? they were at least as bad if not worse than the first. Unhealthy, smells bad, disgusting, are an underestimation of what happened there. When we wanted a little bit of comfort and went to grab a bite in the buffet, we were not very surprised to notice that the whole food chain in this hotel is run by a bunch of "chefs" who are practically kids who I assume never touched food before in a professional way. Food was TERRIBLE. By all mean this was the worst hotel experience we've ever had. The funny thing was, that before going to bed we were scrolling so many reviews on booking to understand how we missed it before. We ran away after the first night and still fighting with them on the refund. Please, do yourself a favor and stay as far as possible from Majestic. There are so many great hotels in the area. Rest assure we won't get any closer to Majestic in other places after this terrible experience.
disappointed Oct 2021
poor quality and service
absolutely horrendous stay far awayFeb 2022
everything. food was terrible, cold and brought diarrhea . service was terrible. very uncomfortable rooms with bad ac units .
Relaxing experience!Jul 2022
Nice pool bar, friendly staff, great beach
limited options of whine and champagne
Unforgettable. Best Honeymoon everJun 2022
My wife and I had an AMAZING experience at the Majestic Elegance. It was our honeymoon and it couldn't have been more perfect. Our butler Olbis was always trying to make us feel at home and he gave us some gifts because it was our honeymoon. Some staff members made our stay extra exceptional, like Ambar, Victor, Roberto, Glen, Ismael and Francisca. Lounges are just great as well, with a lot of snack options but a great environment and view to stay in, especially the Sunrise Lounge and the Sunset Lounge at the Elegance Club (+18). My wife loved the Piano Bar and the snacks and tea that was there from 4pm to 6pm. Oh, and the Asadito (Steak House) was probably the best restaurant of all.
Wifi was not great. Cleaning service in the rooms was kind of late and sometimes they missed leaving the right number of towels for the Jacuzzi and for the Shower, + not everyday our drinks at the minifridge were replenished as it was promised.
I had an amazing birthday with my friends at this resort!!Mar 2022
my swim up room was the bomb!!
the food wasn’t all that great
Manager lied to us purposefully have us the wrong room. He knew we were tired from the flight so heSep 2021
Manager lied to us purposefully have us the wrong room. He knew we were tired from the flight so he just sent us to the room in the wrong building. When we got there it was not what her said so we called him he made us wait for ever tire is out them said everything is take we both know that's not true. Never coming back here or recommending this to anyone.
Manager lied to us purposefully have us the wrong room. He knew we were tired from the flight so he just sent us to the room in the wrong building. When we got there it was not what her said so we called him he made us wait for ever tire is out them said everything is take we both know that's not true. Never coming back here or recommending this to anyone.
Overall everything was positive and pleasant!Mar 2022
loved the buffets, access to the ocean was great, pool areas were great.
Gym was small! Floors in my room and around pool were slippery! There was some grime in the corners, where wall and floor meet.
Lovely stay and would absolutely go back.Aug 2022
Location was amazing. Beautiful beach. Great service at all bars and restaurants. Ismael and William were particularly lovely!!! Pool were sparkling clean. Food was good.
The Bali beds outside by the pool were very dirty. Only getting one towel per day was frustrating especially for how much we paid. The mini fridge was not stocked daily as promised. The coffee and creamer was not stocked and the replacement butler (our original was great but his wife gave birth) seemed not to care.
I felt like In a cheap cruise shipFeb 2022
location and rooms were good.
the environment and atmosphere not luxurious at all. food was not good as well
too expensive for what the facility conditions are. the French restaurant was the worst.Jun 2022
smelly rooms and bed bugs
I will never go back here or recommend this resort.
I didn’t like anything about the resort.
It was very big lots of space it was clean and clean Comfortable staff was grate the food and beverage manager excellent Servise and leadership our butler Arling was fantastic
Need more activity and needs to play a verity of music
my stay was great COVID limited something but I would definitely consider going back again Nov 2021
it was spread out and didn’t make it feel crowded. the staff was amazing and very helpful
It was ok
The rooms were really old the furniture was really old
See you soon!Apr 2022
It was constantly being cleaned and touched up. The pools were huge and the beach was unbelievable. the food everywhere you went was delicious and incredible variety. I wish I could go back right now!
It’s amazing, especially with my kids!
Minor thing, but a constant pain. The room keycards are so unreliable. if you accidentally put them anywhere near a phone, the card is wiped and you can start the 20 minute round trip to reception
This is a 3.5* hotel at bestJul 2022
It's a cheap "5*" experience, if it can even be called that really. Breakfast was good.
Dirty rooms/old facilities. Seaweed on beach made it disgusting. Staff clearly unhappy being there/unfriendly. Roof at the front collapsed when we were there. Food was bang average/disgrace to the cuisines. The trip to Saona island was expensive, and not very good. The activities/etc are quite bland - the 3 hotel layout (Majestic, Elegance and Mirage) is confusion/random
Excellent Vacation Jul 2021
It’s a big property with 6 restaurants. The steakhouse was wonderful! The bartender in the private pool Ismael was very gentle. Our butler Samuel very thoughtful with us. We got a excellent moment!
Great Customer service, but with improvements to the AC in the rooms and maybe the food this would be a fantastic place.May 2022
I really loved how the staff treated us. they wanted to make sure that we had a amazing time. The Staff was the Highlight
I don’t like that they give you Towel cards, if you lose one it’s a 25 dollar charge. The temperature in room was unpleasant at times even after asking the front desk to have it looked at it did not make a difference. found out it was a common thing from other guest. The Food was Ok nothing to ride home about.
Dario was excellent. Jul 2021
I’m rating this place 5 because of our guide, Dario and the fun time we had. The food isn’t the best, but we left the hotel a couple of times to get food.
The food isn’t the best.
I love everything about the property.
The only thing I didn’t like was the food. ok
I loved the service there. From the moment we arrived customer service was top tier. Special shout-out to our butler! Daniel!!! He is the absolute best ! He exceeded our expectations and went above and beyond to make sure me and my guest were well taken care of. The room was outstanding. We booked the majestic elegance swim up suite in the adult section only part of the resort ! Amazing, amazing, amazing. I will be staying here again.
Everything was perfect
Overall I had a good time with family and friends.Sep 2021
I liked the property set-up.
When I arrived they did not have the room I requested. Housekeeping did not always clean our room or it was late. A lot of the staff did not speak English.
utmost amazing hospitality Jun 2021
I especially loved the food and the hospitality provided by everyone. Melvin was our butler and was truly exceptional with helping us with our accommodations. However he wasn't the only one yuseidy and a few of the meal waitresses and waiters were kind and provided their very utmost amazing hospitality
Only thing I didn't like so much was the massive amounts of either seaweed or kelp that floated ashore however they picked it up and moved it to another part of the island. And it just accumulated over night. I also had one bad night at the steak place where we got there and it took hrs just to get seated then by after getting my order in 50 mins passed and I missed the dinner time slot so I went back to my room starved and got room service to make it by. It was unfortunate that I couldn't stay longer because I had to go back to work but everything was exceptional. The staff was very courteous and the all inclusive was worth every penny.
Very goodDec 2021
Hôtel layout was great.. everything was clean and well maintained
The food needs to be better, the buffet has a good selection but the food quality was not great
Great vacation and the staff was very friendly, welcoming.
WiFi was very sporadic and could use some improvements.
Awesome overall tripJul 2021
Great staff!!!! Beautiful resort and area. The view was amazing. Again, the staff members were excellent
Food was not as good as expected. Very few choices for soft drinks
staff made it feel like familyApr 2022
great room great location staff was wonderful
food was just ok. steakhouse was the best, buffet food was just ok most nights
Won’t be coming back to this hotel.Oct 2021
Great location, spacious rooms.
Only one person from whole resort made effort to speak English and was very friendly and helpful(Ericson) apart from him nobody . I would even say they were ignoring us as we didn’t speak Spanish. We had to wait over 1hour to be able use Italian Restaurant(even they advised there is no booking required) Expect to tip a lot waitress on the beginning in places like pool or even bufet(without you are invisible for them, you can wave, ask or order as many times you want , but you still won’t get it🤣) If you want use spa facilities then think twice. I went for pedicure and it was the worst experience ever. I hope I won’t get any bacteria because nail file was disgusting, looked like was used for years . I was advised gel polish is “not good” so by the time I left salon I had no nail polish on my toe nails. Awful experience one day before wedding(45$)
Excellent place and highly recommended.Jan 2022
Great location, beautiful resort and excellent service by staff. The food is awesome, and for anyone who wants to have a quality all-inclusive resort experience, the Majestic Elegance is the place to stay.
Transportation within the resort should be provided since the resort is rather big and getting from one area to another involves a lot of walking. Also, the numbering of the rooms and floor location is a little confusing.
Great Hotel, amazing people. Thanks to Jose, he supported me where he could.
Smell in the bathroom
Fabulous Resort!!Mar 2021
Great facilities Great pool Beach is lovely Plenty of restaurants and bars
fantastic vacation- will be back!Apr 2022
gorgeous beach, amazing staff relaxing pool and Bali beds- highly recommend the swim out with the jacuzzi tub! Italian restaurant was fantastic and not what you would expect in the Caribbean the rooms are very spacious and the bed was incredibly comfortable
the resort is great. the rooms are spacious and very well equipped but we did have an issue with our two room reservations not placed being close together. thankfully, our amazing butler, Amarante, fixed that for us in less than a day. we were able to enjoy our swim out suites just two doors away from each other rather than on opposite sides of the resort as we were originally placed.
Very pleasantSep 2021
Good variety of food and activities
Not enough staff to service the guest we had to wait long for any thing we order and we found that tips goes a long way
that was a good trip over all . but not the best place I did stay . needs to improve on the amenities and the luxury ofAug 2022
food was very good, staff was friendly and helpful
the room has some issues and you can tell needs some maintenance and restorage
Food was good. covid protocol was sufficient. Oscar was excellent.
Room was horrible. Mold in shower chips in shower and molding. Had old bathroom and shower fixture. This was our second visit, tried to change room but butler said non was available. Our first visit we were given upgrade without asking and we had no problems. The beach was full of seaweed which was due to storms prior. I just felt it could of been cleared faster, by day 6 it was some what cleared.
Very goodNov 2021
Food, Restaurants, All Inclusive Formula, the beach and the waiters that were all kind.
Only 2 services (the upgrade of the room and the Romantic Dinner) of all included in the Honey Moon Package has been done. The customer service office wasn't able to provide the right info to obtain all the things included in the Honey Moon Package claiming that we should ask instead to wait their services. The casinò is not big and with lights not in line with standard casinò.
Very goodJun 2022
Better check in processJul 2021
Facilities and rooms and choices of food. Wine was horrible.
Staff are too rigid with rules and they spend too much time telling you can't make changes to your reservations instead of helping. Take too long from gate to check in. Very slow when you have reservations.
Love it will go againJul 2022
Room food service
been many times to this property & always great service & friendly helpful staffFeb 2022
excellent location & great hospitality
Wonderful stay.Oct 2021
Everything was great. The Italian restaurant could have some better dishes but all in all great.
I would recommend 100 percentFeb 2022
everything was great especially such great people that work there. They make you feel special with exceptional treatment and a smile😘😘😘🙏
Everything was good
Everything. The staff is very welcoming, the food is very very good (which was unexpected from an all inclusive). Also, the place is very walkable
Everything was awesome, if I really have to choose something, every now and often there are some seaweeds in the beach, but the resort try to clean the beach many time throughout the day
Beautiful resort. Excellent service the staff very helpful and attentive.Jun 2021
Everything the cleanliness the service the rooms...
Just a bit of seaweed at the beach!
I HAD A WONDERFUL TIME CAN'T WAIT TO GO BACKDec 2021
Out trip May 2021
NOBODY RESPECT A SIMPLE 2 AND 4 YEARS KIDDIES AFTERNOON SLEEP EVEN IF TELL THEM NON STOP EVERY DAY.....
It was fabulous.Jun 2022
HORRIBLE Oct 2021
FIRST OF ALL ME AND MY GUEST ALL 12 OF US BOOKED SWIM UP ROOMS … & WHEN WE GOT THERE WE WAS TOLD THEY WHERE OVER BOOKED THEY OFFERED EVERYONE 200.00 SPA CREDIT HOTEL IS VERY OLD FASHIONED THEY ALSO CHARGE FOR ROOM SERVICE AFTER 11PM NEVER AGAIN I BOOKED IT BECAUSE I STAYED IN MAJESTIC IN CANCUN & I HAD A BLAST BUT NOT HERE ‼️‼️‼️‼️
Everything it was 👍
I will comeback sooner, I love it !Aug 2022
everything is excellent!!
The idea getaway, for comfort, elegant and pure enjoyment.May 2022
Everything from the time we arrived to departing was amazing. We will be returning soon.
I didn't like the fact that I had to leave paradise and return to the US.
Stayed here for our honeymoon and we couldn’t have imagined having a better time!Jun 2022
Everything from the facilities to the food was exceptional but what really made the experience unforgettable was the warm welcome and treatment from the staff. They are truly accommodating to your every need!
We stayed in the adults only section but didn’t perceive it to be good for families since many areas are adults only. We can’t speak for those families who stayed, but we personally wouldn’t go with kids.
I overly enjoyed this resort.Apr 2022
Everything about this resort was great. The food, activities, beach and the drink were excellent. I would definitely visit again. The staff were outstanding.
I only wish is that the resort would play more of different genre of music.
everything about this location is perfect; the staff; especially the activities team, Cocacola and Yiko, just amazing!
We went for my husbands birthday. the daily activities, night time entertainment was great. Food was great as well. OlbiJun 2022
entertainment , staff all the activities night life
it was very hot the ac wasnt properly working
Stayed for 4 days in the Junior Suite with Jacuzzi.Jul 2022
Choosing to stay at Majestic Elegance Punta Cana was probably the best decision my girlfriend and I made while planning this trip. The room was spacious and clean. The service was spectacular, beyond anything I’ve experienced. They definitely make you feel valued from the moment you check in, to the time you check out. The food was great, the drinks were mixed very well, and the daily shows were very entertaining. I would highly recommend any and everyone to stay here for their DR getaway. You won’t be disappointed.
Beautiful resort, super friendly staffFeb 2022
beautiful resort, gorgeous beach
would like to see more tropical animals
Beautiful property well maintained.
Service was slow.
We had a wonderful time.Mar 2022
Beautiful beach. The staff is the best. Santiago, Rigoberto, and Geraldina were amazing. I would go back just for them.
The hotel is a bit dated and it showed in some of the details in the rooms.
Ill be back.Jun 2022
Beach,room,French and Italian rest and main building buffet.
Waitress during breakfast would bring coffey without spoom or sugar continously.Meat at the asadito standart.See and sea needs much improvement.Night entertaiment at the plaza I would give it a 5.
Arling, our butler, was fantastic and helpful.
Amazing place, excellent service, delicious food!Sep 2021
Amazing place, excellent service, delicious food!
The packages for adventure is hard to visualize. They should be closer to the reception.
a lot of restaurant choices and lots of entertainment
definitely worth going to. cheap for an all inclusive and the food was great and staff. we went on honeymoon and plan toNov 2021
A la Cart Restaurant,Elegance Club beach and pool areas, and the staff was phenomenal
Sea and see restaurant’s food were a let down
Everything at the hotel looks like they got stuck in time 15 years ago - rooms, tawdry decorations, entertaiment, musicJan 2022
Actually the only thing we liked was restaurant near the beach See & Sea - wide variety of food during buffet lunch and outside grill, a la carte dinner. Drinks at beach bar were also really good.
Insufficient cleaning of the room, inattentive personnel, overall vibe of the hotel - it’s holiday factory, I didn’t feel at all like I’m in Caribbean.
Häufig gestellte Fragen
Der Durchschnittspreis für eine Anmietung in Punta Cana beträgt EUR 152 pro Nacht. Diese Miete liegt EUR 101 über dem Durchschnitt.
Ja, das Parken ist als Ausstattungsmerkmal bei Majestic Elegance Punta Cana - All Inclusive aufgeführt. Für weitere Informationen empfehlen wir Ihnen, sich mit dem Anbieter der Unterkunft in Verbindung zu setzen, um zu erfahren, wo Sie parken können.
Ja, bei Majestic Elegance Punta Cana - All Inclusive steht ein Swimmingpool zur Verfügung. Genießen Sie das Wasser!
Leider ist dieser resort nicht haustierfreundlich. Versuchen Sie erneut zu suchen und filtern Sie nach "Haustiere erlaubt"
Wir haben 13 Ausstattungsmerkmale für diese Unterkunft gefunden. Dazu gehören pool, internet/wlan, parkplatz, whirlpool/spa und strand/ufer.