Occidental Punta Cana - All Inclusive Resort - Barcelo Hotel Group "Newly Renovated"
Resort in Punta Cana
Über diesen resort
Eingebettet in Punta Cana, dieses charmant resort für EUR 152 pro Nacht ist ein phantastisch Auswahl für Ihr nächstes Reise. Occidental Punta Cana is an all-inclusive resort located on Bávaro Beach, Playa Cortesito. Rooms at Occidental Punta Cana have a minibar with daily replenishment, flat-screen TV, safe and terrace overlooking the pool, beach or garden.
Karte von Punta Cana
100 % verifizierte Bewertungen
3.8 / 5 (3274 Bewertungen)
Very goodMay 2021
Workers and personal very kind in general Clean and nice facilities
You need to ask for a service twice or more (I.e. has to ask for toilet paper many times before getting it. Or asking for a drink at bar also many times. Annoying but not a big deal )
Paradise Bliss!!!!Aug 2022
what can I say. the property is gorgeous and they are constantly painting and keeping the property up. the staff is second to none. our front desk person Ms tejada was great. she upgraded us to the royal level which we enjoyed very much. we had a formal dinner in the beach and our butler was fantastic. during the nightly show we met Sandy, she kept us dancing at the shows. so pleasant and so engaging. the hospitality was tremendous. we relaxed and spent a great amount of time in the grand pool. the music was great and they had activities throughout jr day and evening to keep you engaged. the beach was beautiful and they had security patrolling consistently to ensure our safety. this is our second time at this propane we will be returning in a few years.
the tv in the room did not work when we arrived. I took a whole day for someone to come fix it. 2 days later the maid took the remote by mistake. however we were not there to watch tv so it was not a huge deal. we were hear 5 years ago and the food does not seem to be a good.
It was a very pleasant stay overallMar 2022
we loved the clean beach, the space between lounge chairs; the room was clean and comfortable, renewed with a nice garden view. the pool is huge (even though we never used it, we prefer the beach) the entertainment was cool and funny many different restaurants to choose from the overall atmosphere in the resort is very relaxed and pleasant
the quality and variety of food could have been a bit better almost nobody was wearing a mask (apart from the working personnel) in the closed spaces (buffet, restaurants and shops) and nobody from the resort was enforcing this Covid-19 measure...
We liked the layout of the resort. Restaurants where excellent.
No anbrellas at the beach, we could not enjoy the beach as we are European and have white skin!!
Best Vacation Ever!May 2021
We liked everything else. The place was beautiful. The staff was amazing and the place was immaculately clean. The price we paid and what we recieved for it was nothing short of a great value.
The ONLY thing I didnt like was all the people trying to sell us stuff on the beach. Got to become quite bothersome and time consuming which distracted from the reason we were there.
We got a ocean view room. Was great . Bar at Royal area is good
Is the most terrible experience of going to hotels. Staff at the reception were absolutely unhelpful and unfriendly. We decided to pay for upgrade to Royal service. And we had to wait more than 2 hours until they will do it. We pay and want 2 hours!!!!!! How could this happens? Restaurant in this royal club was disgusting. We waited 45 mins for an egg at breakfast. Seriously? Our friend was 5 mins late for breakfast and they refuse to serve him anything. Drinks at normal bars are awful. No one international beverage. In royal bar drinks were fine. Never ever again we are coming back to this place. Highly unrecomended!!!
decent stayApr 2022
was very nice and clean food was good
our jacuzzi took like 2 hours to fill and random water was falling from the top of the building onto our yard where we lay and flooded the ground was after midnight when we found this out so couldn't say anything then, we had premium as well and the lady just said sorry for the inconvenience and said we would of had to complain the day of to get anything done even though it was after midnight and the offices were closed sucked because we came for the jacuzzi rooms and couldn't enjoy it.
Very nice place
very comfortable, excellent food and serviceApr 2022
very comfortable, excellent food and service
Very clean, the room service is excellent , the staff and food
oldie but goodApr 2022
Very clean. Staff super nice. many beach lounges amazing pool and super extra nice bartender Santo! yummy crepes! italian restaurant was very good also
charging your phone and other devices in the room is not easy, outlets are hidden and not easy to reach. the place feels like going back to the past… vintage may be??
Good quality for the price but not 5 star.Mar 2022
very clean a neat, not too big, good choice of food, hotel not full so easy to find a spot at the beach or at the pool
Organization can be improved : - Food : good amount of choice but line to get it and then often nowhere to sit. Food considered to be replaced only once empty and not before it is. also, opening times wrongly advertised - snacks supposed to be open all night isn't, same opening and closing time for most of them - restaurant such as grill or italian or mexican not open every evening, some are sometimes, others aren't. - Entertainment : very enthusiastic and friendly staff but organisation was messy and so was the hosting. - Accommodation : cleaning lady was amazing and very efficient but the Hotel had no towels available for hours after 11h even though hotel wasn't full. Overall it is not a 5 star hotel but still good quality/price ratio.
Relaxing and beautiful but poor service and bad breakfast and lunch options.Aug 2022
very clean and beautiful
buffet food was terrible, most servers didn’t speak english, nonstop pressure from staff trying to sell massages and souvenirs, especially on the beach.
Decent hotelMay 2021
Value for money.
Air-con i room 26222 too noisy.
It was OkMay 2022
The View from the room and the beach was super beautiful
The TV did not work during the 2 days I stay in the Hotel, I did told front desk and they never fixed it. Also the bed sheets look old and unclean. Also room was not clean the next day even though we requested. People was nice but service was awful.
It wasn’t good at allFeb 2022
The swimming pool was exciting and the beach was nice and clean
The food wasn’t good at all, the staff treats you in a bad way, as if they do no want to be there or don’t have the desire to provide good customer service
Staff and hotel roomAug 2021
The staff were amazing and polite, they made us feel welcomed and comfortable even thought I know they are so tired because they work all day. The room was good as well and clean.
The only problem was that the toilet didn’t flush sometimes but other than that, everything was good. It was a little boring because there’s not much to do and the beach was full of seaweed and could even get in BUT I saw that they were cleaning it, therefore they are doing everything they can for the beach to be as clean as possible but the seaweed are uncontrollable.
The staff was very attentive and kind. The pools were nice. The activities on the beach were super fun!. The buffet on the beach front was very relaxing and food was good..
There was a bad smell in the hotel room and the wifi didn't work well. The main buffet in the lobby wasn't very good.
would go back again and againAug 2022
the staff was awesome excellent tservice loved everything
my room phone was broken and I had to use the hallway phone even though I ask them to change it
10/10 recommend , the place is very pretty and cleanMay 2022
the staff is very friendly and the place is very clean and always clean
The shows, buffet, pools, massages and kind staff.
The a la carte restaurants massive and quick food preparation is too generic, not very creative, short in options, and taste is not excellent. The Buffett tasted better. Also, it didn’t included lobster which all inclusives used to do. In addition, there was no jacuzzi and disco.
The service of Juan and Ramón. Food. Facilities.
In general the customer service is not good. Employees everywhere seem to be unhappy and not wanting to serve (with some few exceptions). They give contradictory information and get annoyed if you complain or ask them to clarify. I also had an unpleasant experience when a drunk guy in the pool tried to hug me. He kept misbehaving with other people, including punching a staff member, so he was taken out of the pool, but when I asked the lifeguard why he was not banned from the hotel or why they didn't call the police he said it was not enough. Felt not safe.
Great for the priceSep 2022
The service and rooms are nice
the shows are not available for off season
Crowded weekendJul 2021
The room was very comfy. The beach was amazing
The food was terrible! Not only it wasnt good, there were very few options. And also, the resort was too crowded.
would never return to this kind of hotel.Dec 2021
the room was very comfy and big.
mass tourism at it's best. drunk people everywhere, music very loud coing from the snack bars at 10am. Buffet food was overall very bad. Some of the staff were not very polite.
The room was very clean and the decoration was beautiful. The pool was very nice and the restaurant was chic
You need to update your GPS location
The room was spacious. The pools were beautiful.
We waited at Las Reses for an hour without anyone taking our order.
It was horribleJul 2021
The room was great, the pool was awesome
The food was the worst, mot many selections and the little that you had was always cold, hot food should be hot at all time, i went there several times early to see of it was timing and it was always the same I will not recommend your hotel to anyone
The room was clean, very nice room and I love how the bartender at the pool amenizado and served the drinks, all the personnel were very friendly and respectful.
I was at the restaurant in which we celebrated the wedding at, during lunch I got a dirty knife and during the wedding there was a roach at my table.
Awesome resortJun 2021
The room was beautiful and the pools were great! Definitely upgrade to the royal level as it is 100% worth it!
The people selling on the beach were very pushy.
It was good but there are better out there for a very similar priceAug 2021
The rooms were good, beds were comfortable, nice AC. the food was good, however do not eat the buffet near the beach, that one fully sucked and the one in the lobby had a HUGE line to wait, however the food itself was good.
The long line at the main buffet, in our room water wasn't working when we tried to go out at night, the casino is outside the hotel but we did get free transfer, the VIP area is kind of a scam. The beach was full of algae, pools were swallow, and the hotel itself felt really cramped.
i did not like the resort.Jul 2022
buffet, never had beach towels, staff was not friendly, snack was very limited .
The resort was amazing. Very clean, extremely friendly staff. Organized arrival and departure. Front desk spoke fluent English. Only negative was it became very crowded on weekend and there were no towels available.
The resort overall is very nice. Its a open air theme, the lobby is very large and open on 2 ends. it has a service counter, desks to make reservations and print things, duty free shop for any supplies you need, a bar and entertainment area, and the entrance to the buffet resturant. -The rooms are nice, i had a family suite, it had a king size bed and 3 sofa/sleep areas. It was a nice clean room, with luggage shelf, nice closet and easy to use safe. Bathroom shower was nice, hot and good pressure. 2 working TVs, mostly spanish but some of multiple languages including english. -The beach is very nice, there is many chairs, even in the busiest time there was still some chairs left. The ground is pure sand, no rocks. some sea weed floating around, but not bad. nice place to swim. There is a limit because of the boats beyond, but it gets deep well before that. There is a spot on the right side that has water sports too, like paragliding and sailing and such. -The resturants are ok, the buffet is pretty good, a good selection and always fresh fruit. Its sometimes hard to get a drink from the servers, they dont come and ask you and you are out of food before they do. It was good for breakfast, lunch and dinner. The specialty resturants you need to have a reservation for, and its very difficult to get them, the desk people hmm and haa about it before they give you one, and i only got dinner 2/4 nights, the other 2 times it was all full. The D'oreintal was very nice, i would eat there again, the food was good and they gave me a bottle of red wine from france for free. Nice calm atomoshere. The steak house was the other i ate at, the food was good, i ordered steak, but it was very loud, many tables were talking loudly or even yelling (drunk), and it was busy. But the food came quickly after ordering it. The snack bar by the pool is ok, it had buffet style fries, chicken nuggets, make your own burgers. The servers were nice and fast with drinks.
-The first few min i was at my room did not give me a very good impression of the place: No one told me how the lights work. I arrived to my room after a 6 hour bus journy from Jarabacoa, and had to take a leak, and tried to turn on the bathroom light but the switch was dead, not working, none of the lights were working, so i thought to leave the door open and let the little natural light be enough, but sure enough the door closes automatically so i was in complete darkness. Afterward, i asked a cleaning attendant in the hall (you can always find them around) and they showed me that you need to have a key card in a holder on the wall (i actually tried swiping my card near this when i was panicing and trying the lights, but you have to insert the card), the lights dont work without the key in the card holder. No signs and no one told me about this before i got to the room. -There was a dead cockroach in the bathroom light fixture, and i trapped a cockroach outside my room in the hall under a cup. -Also, dinner reservations are hard to get, especially on weekends. You need to line up at that front desk to get a spot, and early. -They didnt reply to any of my messages/emails, except to tell me to email at xxx address and they still didnt reply to email.
Bad experience. Never going back again. I don’t recommendDec 2021
The resort looks nice and the beach is amazing
There were cockroaches in the room. When I complained about it, they told me maybe guests brought them. Really??? They overcharged me. Even if you make a reservation at a set price online, they will change it based on their rate for the date.
overall I enjoyed my stay at the resort … the staff is doing there very best to please each staff .. I had the opportuniJul 2022
thé property was very clean, and tidy…. there was always a worker cleaning .
the room I was in ( 25121 ) . the phone was not working . the mirror needed to change. apart from those little details … everything was amazing
It was decentMay 2022
The small tv
The room look dirty the air conditioner wasn’t working probably no hot water 2 days & no water in the tolet
The pool, beach, entertainment and rooms were nice.
Didn’t care for the food. There wasn’t much variety and the Italian restaurant wasn’t good at all.
Not the bestSep 2022
The pool area
My room had many issues with AC, we couldn’t sleep the first night because of Loud noises, they tried to fix it, but the issue continued. Next day the AC had similar problem, the TV didn’t work, had to wait 3 days to have it replaced, coffee machine at room didn’t work either. They offer a room after me complaining so much, I asked for a percentage to be refunded, they didn’t wanted that so I asked for at least paying for my shuttle back to the airport, and they didn’t wNted to help. In general the customer service is bad and incredibly slow.
The pool area and beach was nice.
The rooms are not updated they are very poor. The headboards to the bed are worn-out. I had to fight everyday for towels and wash clothes. I would NEVER stay here again. I do NOT recommend this resort it's a dump!
The place was clean and everything
When it comes to food they suck only one buffet during the week. And the restaurant you have to reserve only at the front desk days before weird set up. They had pizza and another fast food area that never had anything.
the place was clean and beautiful
they stated that it was all inclusive but when it came to drinks the good stuff was only for some club members that they have.
great experienceApr 2022
the place is beautiful! very comfortable and has everything you need. staff are super friendly and kind and help you with everything you need. all pools are big and nice.
the food could be better. the gym is very small and feels claustrophobic.
They have to treat everyone who spends money with the same respect & attention. Jun 2021
The only thing I liked about the property was how clean everything was.
The staff was rude to Spanish speaking people & very nice to white people. I had to speak & complain about the service we were given on the 3rd night after 3 nights of being treated like I was there for free when I paid to be there like everyone else.
My stay was alright.Sep 2022
The meals was very good. The area was great. The hotel was family friendly.
The beach wasn't good they filled with seaweed. You had to always ask for wash rags they don't give you them automatically. The service in the dining room was very poor.
The worse customer service that I have ever experienced in an all inclusiveApr 2022
It is a very small place, where they do not even have room service, but it shows as an all inclusive. The alcoholic drinks are limited in the restaurants and restaurant reservations are also hard to get. The staff is rude and dismissive. Some of the employees would even curse you up if they don’t want to do something like call you a golf cart in the middle of the rain to get from the lobby area to your room. But the worse employees are in the reception area. They do whatever they want, and there is no one to complain as they are all friends and cover each other. As soon as we arrived, we checked in and the employee forgot to give us our bracelets. We went in, realized that she forgot, told an employee and he told us to got back to the lobby to get the bracelets. We were tired, and did not want to walk all the way back. We went to the room and call the front desk, and were told to go back to the lobby to get the bracelets. We went back to the lobby and were treated as we were sneaking into the resort, they keep us waiting as they were calling each other and talking about us. After almost an hour, we complained and someone made us sign another document to give us the bracelets. We were also cursed by an time share representative, that was mad at the employee that booked us for the presentation. She was apparently the director of the time share they have in there. We had to spend half of day filing a complain that I’m sure it would not get anywhere. I can honestly say that this place was the worse experience I have ever had in an all inclusive. we had another three nights and we left this place and went to RIU. As we were telling our experience at the taxi driver, he todo us that we were the third customer that he took out of that place complaining that day, and it was only around one pm. If you expect good service and a relaxing stay, this is not the place. Spend a bit more and go to a real all inclusive.
Not so great Dec 2021
the location and the staff
it was my husband birthday and because we weren’t VIP we wasn’t allowed VIP treatment. I wanted to book reservations and staff told me they were booked unless we had different color armbands or tipped. That really upset me because the food wasn’t that great in the buffet . My husband and I ate a lot off the resort.
Not a place to revisit, disappointed in the experienceFeb 2020
The landscape of the place is well cared for, the beach also is very nice (like most places in the Caribbean). The breakfast is for sure the best meal of the day, everything after is just disapointing. The pools are very nice, can get crowded when the wind keeps everyone from the sea. The fact a gym was available on location, but very small and old equipment, good thing not many want to come to the gym.
At arrival received an unclean room with a baby bed inside, smell of cigarettes and looking just like the previous occupiers had just left before we got in. We didn't even unpack, waited over one hour for another room which looked clean and freshly sanitized (it had the sanitized stickers actually, while initial room didn't). The restaurants on location which can be reserved for dinner are mediocre at most. Probably the worst for our stay is the cleaning personnel, which would wake us early morning with their shouts and interrupt our afternoon sleep as well. In any hotel in the world I have been I hadn't meet cleaning personal more rude to the guests as this. I strongly suggest some training to the cleaning personal on the importance of doing their job without disturbing the guests by speaking with each other extensively loud, basically shouting between floors. We had bad luck of very windy and rainy weather, so not much to do if you can't enjoy the beach and the sea, basically you are closed in the all inclusive bubble without much options to entertain yourself unless you want to risk doing a paid activity outside the hotel.
The hotel pool
The staff is not friendly nor helpful, there’s for improvement in customers service.
The hotel is very clean and tidy. The rooms are modern and spacious and the huge bed was very comfortable. The beach is beautiful! We really enjoyed the foam party on the Saturday.
The food was very poor quality. Even with lots of restaurants and the buffet, we still struggled to find anything of a decent standard. You have to pre book the restaurant’s for a la Carte. We were at the booking desk at 8am and they were already almost full so we could only get a 6.30pm booking at the sea food restaurant. We dressed up as required but other people weren’t. We felt rushed, to the point that our next courses were turning up whilst we were still eating the course before. And they were clearing plates whilst some people at the table were still eating. The drinks are also very poor. Everything tasted watered down. My mimosa for example tasted like weak, flat orange squash. It was however easy to get a drink at any time. The staff on commission!! They try to sell you massages or ‘information’. They are in uniform but say that they don’t work for the hotel. They asked us to get them drinks from the bar. They are quite aggressive and pushy. I’m really surprised the hotel allow this. One said that they needed the commission to feed his children. Another followed us every day asking us to sit through an hour of ‘information’ but we were only there for two days and didn’t want to. He was very pushy. Beach sellers… if you are trying to relax on the beach, don’t bother. There are registered vendors selling all kinds of things but it is constant. I counted 11 in a five minute period at one point. Even if you have your eyes closed they still stand over you. But to be fair, if you say no, they generally don’t push. There’s a coffee machine in the room. But no milk. I called to request milk three times. It never came.
I would like to return and stay more days thereMay 2022
The Hotel is really good, it has several a la carte restaurants (included), spa, pools, etc. You can book others activies outside the hotel. I really enjoyed my stay there.
I feel the buffet is understaffed, sometimes I had to wait for a glass of water or a cup of coffee. Other times I finished my meal before the coffee arrives.
The place is lovely, the customers and staff however are a bi-product of the very affordable priceAug 2021
The hotel infrastructure, architecture, facilities, etc are very nice.
The staff appears not to be trained and doesn't speak English for 90% of the time. The food seems to be aimed at American customers. The service in the restaurants is unbelievably slow. Each time, it takes 3-4 tries with different waiters and about 15 minutes to finally get some salt, a spoon or a cup of tea in the morning. It took a lot of patience.
A great price to quality all inclusive hotelMar 2022
The hotel has a great pool area and a lovely beach front. The room is spacious as we share a room with 4 people and it worked well. Breakfast and dinner buffee offered a large variety. Make sure to ask for your favorite rum at the bar to get good cocktails. The quality of drinks really varied.
The booking system for dinners in restaurants does not work well. You need to go there at 8:00 to book a table. We went at 8:20 and got one of the last spots. Also, not all restaurants are open every night.
the hotel facilities the animation group and the service of the waiters and bar staff.
the reservation of the a la carte restaurants, they do not have enough reservations.
It was wonderful Aug 2021
The friendliness of staff, the cleanliness, the atmosphere
Checking in the line was too long and it was too hot in the lobby.
I was highly dissatisfied and disappointedJun 2022
the fresh pizza
Well, on the first day. I couldn’t find a reservation for any of the a la carta restaurant and I tried to make one the next day by waiting in the line at 7:30 am. I was only able to a find spot in just one of the restaurants but unfortunately, the resort canceled my reservation just 30 minutes before it was scheduled (bummer). Then they tried to make a reservation without asking me at a Chinese restaurant , but little did they know I’m allergic to some of the ingredients of Occidental food. The beach was dirty, although the water was nice I had a lot of seaweed that likes to stick to your skin. The nightclub NEVER opened so people had to go far from the resort for any type of night life.
Very goodJun 2022
The food was Very good, the beach was nice and clean.
I took time of my vacation to relax but I was more stress than relaxJun 2022
The food was very good
I didn’t get the room I booked, the shower was very poor, the toilet stopped working several time, called it in but staff didn’t show up, the were a very little bar open for drinks and at the beach as well and pool close too early
everything was perfect just more training for the staff on how treat people better customer service Nov 2021
the food was pretty good and the amenities
the way that the staff treated us all the time specially on the restaurants they always ignored us and I had to always get then to bring us water etc
Would not go againFeb 2022
The food was ok
All though the club was closed, it was amazing. I just booked another stay for October!Jun 2021
The food was amazing. It’s clean.
Club is closed and bars close too early.
It is a nice place to spend vacations, rooms, food and staff were awesome (specially Juan and Betania)May 2022
The food, the beach and the room.
The food and beverages was really tasty.
The air conditioner stopped working two nights straight at 5pm and never worked again.
The facity and the food
Costumer server and the reservation for the dinner... you only paid attention for American people and white people, you have a descrimination.
It was really enjoyable, I will comeback with my family.Apr 2022
The facilities were great, having a nice swimming pool with a bar across the pool, the gym was ordered and a the private beach they offered paella and hamburgers. We came for 3 days, but decided to extend to 5 days on the first day we arrived. The reason was because we loved the vibe and tranquillity. The breakfast was great in which the dishes were fresh, the lunch and evening buffet was also fine, especially the personnel in the restaurant above the pool bar were super friendly. Besides only buffet you can also choose for Oriental, Fish, Mexican etc.. Although it can be at times quite crowded, the personnel offers a quick service and response to your needs. They were friendly, helpful and most important respectful. The rooms were also from high hygienic standards and the cleaners were super friendly. You don’t have to pay extra for Wifi as I saw it in other reviews. Also the PCR/Antigen testers will come to your room.
They offer a lot of desserts while more variety can be offered to non desserts dishes. Also they have 7 other restaurants, besides the buffet, however you need to quickly schedule these early in the morning because it is quickly full. The resort is big so sometimes the distances to walk can be large, therefore I would recommend to go for VIP service in which they bring you with golf cars from spot A to B. Be careful with the antigen/pcr testers as they are sending your pasport details in a overall Whatsapp group - this can harm your private data.
The facilities of the resort are very good. Bedrooms are big and comfortable. The pools are amazing and the beach too. SAug 2021
The facilities of the resort are very good. Bedrooms are big and comfortable. The pools are amazing and the beach too. Staff is friendly
sometimes guy staff are “too much” friendly, making us feel uncomfortable. The food is not good at all. There were bugs in the coffee, and one of our friends were stomach sick.
I liked it and will come backMay 2022
The employees were adorable
No towel for the beach
All good except for restaurant reservationsApr 2022
The attention, restaurant reservation was a pain in the ass and everytime I went to my room it was being cleaned
My journey was amazing Jun 2021
The cleaning, the friendly staff
The Ac wasn’t great in the room
The breakfast were fine, Ingrid, at the front desk was great. We had a very good time. The only thing you had to make reservations for certain restaurant, they were booked for the whole week ahead of time. Other than that we had a great time.
Need to change the reservation process for the restaurants. It you got a reservation no one else were in the restaurant.
Relaxing and friendly.May 2021
The beach was very beautiful and clean, would be nice if there were beach umbrellas. The food was good, unfortunately the Italian restaurant was a complete disappointment, food was subpar and the waiter staff not attentive, avoid it. All the other restaurants were very good. Rooms were clean and comfortable.
I did not like the fact that there were always some people around trying to sell me something. Like spa treatment, photos and so forth.
Would recommend for the beach but stay away if you’re looking for top notch serviceMar 2022
The beach was beautiful, perfect set up with chairs and little to no algae compared to other neighboring resorts. The room was spacious and clean with a nice sea view
The service. I’ve been to Panama, Colombia, Cancun and Aruba and this hotel has really bad service, probably the worst I’ve experienced. The staff is just plain unhelpful, never smiled, super serious and everyone is expecting a tip, even though the service they provide isn’t good. Also the restaurants and bars close really early, they have weird hours of when they’re open or closed.
Horrible stay.Aug 2022
The beach, staff and Pizza place.
Where do I start. We got there on a Saturday and it was packed and I mean packed from the pool area down to the restaurants. Our room had a horrible smell, we was never given more towels or wash clothes ( 3 people to our room they kept giving us only 2 wash clothes and towels . We had to eventually switch rooms. We was later told the locals come every weekend ( that's why is so crowded, I wish I took a pic so you can see how crowed it was) they need to disclose this when booking I was pissed for 2 days. They were very rude, cutting lines, not acknowledging you anywhere you went. It was horrible and I was celebrating my 50th birthday. My husband had arranged for balloons and flowers to be put in our room as a surprise THAT NEVER HAPPENED. No variety for the buffet, had the same thing the entire time I was there. You had to make a reservation for the other places to eat and they were all booked, we had to literally fuss with them to get into the steak house after being there for 4 days. The alcohol was very cheap no top shelf anything. I WOULD NOT RECOMMAND THIS RESORT TO ANYONE!
Staff didn’t want to help at all every bad experience i womt come back again
Food, no good snack, no disco, no good bar. Poor rooms
they need to improveJun 2022
bad service and food
Only worth at a discounted priceDec 2021
The beach area was great (compared to other hotels located along this beach). Wide and cleaned on a daily basis. The ocean here offers waves so you can have fun in the water. Nice wind if you’re into sailing, surfing or kitesurfing but bring your own equipment. There’s a volleyball and soccer area at the beach. A tennis court closer to the lobby as well as a basketball court. Lot’s of green plants, trees around the resort. A couple of swimming pools if you prefer to swim in chlorine than the ocean. The room was nice and the bed was super comfortable. Beds by the pool and beach are of good quality. Kayaks and small catamaran included in the price. Wi-fi allowed to use video calls. Would I stay at this hotel again? Only if it was offered at a discounted price like this time. It is not worth the original price. It definitely is not a 5* resort.
1. The additional/theme restaurants are a big no, no. Far worse then the buffet restaurant. Either you know a thing or two about a certain cuisine and you have the right products for it or you don’t. The rib eye ordered at the steak house was awful - chewy, not the right quality of beef. The Italian restaurant - the tiramisu was nowhere close to the original. The closest to the original were the dished from the Mexican restaurant. The Taqueria is also a nice grab and go evening option. The snack bar by the largest pool is awful. French fries and terrible pretend to be burgers all stay long. Food at the buffet has a large variety but it gets very monotonous after a week. 2. If you get a room close to either the beach or the stage be prepared for no relaxation until 10 p.m. Luckily I had my room in building no. 23, so it wasn’t that bad. 3. Front desk - no money exchange. 4. If you want to buy some local products but are’t willing to get out of the resort, download the Pedidosya app. They deliver to the hotel and you pay upon their arrival in dominican peso. 5. The buffet restaurant is very loud, lacking good accoustic solutions. Adding a few separators, plants, curtains would cut down the noise levels. 6. Staff - they do need extensive training and supervision. I often times wasn’t asked whether I would like a glass of water until I was almost done eating. Not very attentive, no self initiative. I saw waiters wandering around the restaurant when they could take plates and offer drinks.
the bar tenders were all great. the facilities were beautiful, just poorly managed. the shuttle service was great. the band was great. the bar tenders were attentive in the lobby when the band was playing. you didn't even have to ask for a refill, they just brought it to you. one day, the housekeeping lady made us a heart out of towels with flowers on it. the omlettes were great as well as the guys who cooked them. the pizza in the upstairs snack bar were great and convenient. wish they had ranch dressing
our concierge lied to us about the "VIP" breakfast and "VIP tour" saying that it was NOT timeshare and it was to show us around the resort so we could see where we could or could not go within the resort. when we wasted 3 hours of our life on that tour, we saw him and the first thing he asked us was if we were mad at him. so he knew he did us dirty, as we flat out told him that we were not interested in investing in any kind of a vacation club. Our rooms were not ready after check in time. the security guard in that building did find us other rooms, which was nice. The air conditioning stopped working well after day 2 and was leaking water all over the floor. we only had three towels in the room. so instead of giving us an extra towel, they used our third towel to saup up the water. we told the concierge that the AC wasn't working and there was water all over the floor, he said that we weren't the first people to tell him that and that someone was going to come and fix it. nobody came to fix anything and we slipped multiple times on the wet floor. the food was ok. but not great. the servers in the buffet ask you what you want to drink and you tell them, but they don't understand English. so you say margarita and they still stare at you. then send a rude manager to ask you whats wrong. so we learned to stick with water in the buffet. the steakhouse wasn't open. the burger place wasn't open. I never saw the seafood restaurant open. you get one beach towel for the entire trip. you couldn't exchange them for clean ones. GROSS.
Terrible hotelJun 2022
The attention was goos
The food was terrible, no varieties, the food was not cook fully.
Swows en vivo
Reservaciones en restaurantes
Not very good.May 2022
Swimming Pool, food, Room
Customer service in the restaurant was not good, internal transportation during the rain was very bad.
Beautiful resort for active vacationersMay 2021
Such a large resort without feeling overwhelming. There's really something for everyone. There are many large pools and the beachfront is gorgeous. The grounds are maintained so everywhere you look is beautiful. The entire resort is an experience.
There isn't a lot of shade at all the pools, so if it's very busy you may be stuck in the sun. And, with such a large resort, things are very spread out. Not a problem if you enjoy walking and taking in the beauty of the grounds but if you don't enjoy walking, especially on hot days, this may not be your idea of a good time. Also, it was quiet while we were there and there was only one buffet open for breakfast and lunch, making for a very long walk for food or coffee. Last, bars are limited so the idea of lounging at the pool, drink in hand, is not reality here. Someone will always be walking a long distance for a drink run.
Very goodJul 2021
Staff was great, food was also good
Didn't like that due to covid restrictions there are límites activities. Even if there is too many overcrowding during night activity in lobby area.
Very goodJul 2021
Staff service was amazing
Food should improve variety mostly for lunch and dinner. Also the late night food services, 2 hours to get a Pizza is too much
Staff servers and Ramnon is me of the golf car drivers.
Rooms need update
my family and I had a great time at OPCJun 2022
spacious, clean , attentiveness, family atmosphere and great customer service
to keep the pools open longer time and better the wifi
Poor customer service/ poor food quality/ poor organization Aug 2021
Some of the employees at the Royal restaurant.
The employees have poor customer service skills and are very rude, the royal level it’s not worth the value. Although the Royal level it’s more peaceful and quiet. Some of the employees on this side are nice especially in the restaurant and in the bar. The rooms in the royal are outdated and the bathrooms are dark. The standard level it’s chaos on the weekends. No organization whatsoever. Im not go to this resort again. It’s not worth the price.
Very goodDec 2021
Show .room pool .
Nice rooms. Food not so.Apr 2022
Room was quite and clean, bed and pillows very comfortable. Hotel looks nice, clean and very well kept.
The food was terrible. Low quality. Drinks low quality too. We couldn't eat almost anything during our stay :(
would not return to another Barcelo hotelAug 2022
room was nice even if they had to moved us from the original assigned room
the restaurant are a gimmick three night and we could not get a reservation in any of the 6 different restaurants at check out I felt that I was in a prisoner. I was not allow to leave the premises until they took out the wristbands even if the room was paid and have returned the room keys.
Very goodApr 2022
Room was excellent.
Food could use a bit of improvement. Wish there would be more protein variety.
Very goodSep 2022
Room was clean and spacious, staff were very helping
Most of the restaurant mentionned on booking, they were either fully booked or not working, it was impossible to reserve a table. ( out of 5 restaurants, they were 3 working). Buffet was mostly good, but not enough choices, and repetitive main courses. Expect to hear noises from neighbors (while in your room) In the beach, every 2 minutes we were approched by guys trying to sell or promote their activities (we were harassed) we could not have 10 full minutes of peace.
Very poorJul 2021
Rooms were OK. I paid for ocean view and the view was great!
The food was very poor and basically no variety; service was awful! I found out that the hotel has arranged with the government to lower prices so the locals are attracted to go, therefore the investment in food and services is very low.
Great stayApr 2022
Rooms were confortable and spacious. It's not as big as other resorts so it's very easy to walk around the hotel. It's a nice place to go with friends.
The a la carte restaurants weren't that good, we went to the Asian one and we were so disappointed as they don't even know how the real Peking duck is prepared. Besides that, staff is friendly and it's really great overall.
rooms and pool facilities were great, but weekend occupancy translates into long lines in buffet dining, towel shortages and pool chairs short. Staff was very accommodating.
Some staff did not speak english so language barrier was tough, and beach kelp/seaweed was awful. Vendors approaching you at the beach frequently was also a nuisance.
Room, pool, and beach
If you're looking to rest - don't stay here over the weekend.Oct 2021
Resort looks nice, food is decent. Beach is really nice, and clean (no sea weed, they cleaned it often). Pool area is relaxing and nicely organized, with everything nearby (food, drinks, rooms).
Over the weekend (Friday included), the resort turns into an overcrowded water park. The piece and quietness that was there during weekdays is completely gone and is replaced by extreme noise, huuuuuge crowds everywhere you turn and queues for everything (including food at the buffet). Really turns vacation into stress.
resort fully inclusive, it was really renovated, as per the name, I got what expected. Very rich breakfast buffet, good evening animation, nice swimming pool, etc. A perfect stay
When we arrived, even i paid early my trip and sent the payment confirmation, they told me there's no more room like i choosen. I'm disappointed. Finally, they are admitted the mistake and purpose us taxi driver's occidental to drop off us at Barceló Baváro Palace Grand Resort at 20mns of Occidental. It was good.
We arrived on May 16 and due to the issues we check out on the May 17. We found our own hotel
They ran out of pool towels…
Not for Europeans yetApr 2022
The vendors especially the male from Haiti are very aggressive and loud. They are sitting down in groups ON the sunbeds (!!!) or with their phones on speaker (VERY annoying) in the first sunbed row in the best sunchairs (best views) under the palmtrees in the shadow. Security doesn't do anything. If you, as paying guest, want to have the sunbed as its the best view they call you a racist as they are mainly black which has nothing to do with it. Flying 10 hours to see the beach is the goal of a beach holiday and it is definitly not the goal to have the vendors in front or next to you and hearing their screeming and phones. It also happened that they don't keep any disctance and just sit 20 cm next to you under the same palm tree in a group in the shadow. Who wants that as a tourist??? Privacy??? Security doesn't do anything. But when you as a hotel guest from another hotel walk to close to another hotels' beach you get kicked out by their security immediatly. Isn't that inequality? Also the security as well as life guards rather listen to movies or loud music than being quiet and doing their job. Furthermore, they are annoyingly talking to you and don't just let you be. It is none of their business why a woman is single and doesnt have kids. Anyhow some ideas: Hotel management should install an area for breaks behind or next to the beach in the shadow where the vendors can rest and don't distrub anyone with their noise. There should be an education training through management on how to interact with European tourists especially that the men group themselves around single ladies, ask rude questions or disturb. Also security doesn't do anything when people complain about this or when people complain that other people are abusing the diamond area. In the pool there are many domenicans wearing unhygenic street clothes instead of proper beach wear. Quite disgusting as well. They enter without even showering the inappropriate clothes.
Staff wasn’t good, they treat us depending on their moods
Everything great except for the time share stuff.Sep 2021
Sales personnel staff almost twisting your hand in order to sell you a scam time share. They started asking for id's and credit cards. One guy told me to go to my room and get a credit card so he can see it. I could not believe that, even for a third world country that's very low. We felt very uncomfortable and even threatened. They used very aggressive sales tactics. We had to say no like 100 times before they finally let me go and enjoy my stay.
Very goodMay 2022
Restaurants reservations was always booked and the buffet was always crowded
Very goodAug 2022
No Drinks at the beach for regular guests
Most of the staff dont know to speak in English, the person booking for the restaurant was not at all cooperative.the bathroom are old & the edges are dirty. The only person helpful was the F&B Manager Victor he went out of his way to make a booking for the italian restaurant which I could not get. Also I was very disappointed I never had the remote for the television,for 1 full day even after calling front desk a number of times. Will not recommend this place to any of my friends. The spread at the daily buffet was not at all appealing.
Horrendous customer service, would never stay again.Oct 2022
I have attached photos of our written review, the review was too long to fit in these boxes, and we feel like every point made was important not to cut out of this. Please PLEASE take the time to read our experience to avoid suffering the same on your holiday.
Relaxing holidayMay 2021
Food quality could be improved
Food and drinks
Pretty clean, and cozy.
Beach was fill With some kind of sea plant which smells like eggs.
amazing place would gladly recommendMar 2022
position , good variation of food , nice staff , great pool very clean and good entertainment
not enough towels in some days , wi fi sometimes weak , coffee was bad
Pool was clean. Music at the main pool was beyond bad elevator music alllllllll day. Made no sense Room nice but no hot water on night one and hair dryer didnt work. But they fixed it when we asked them to. Grounds were clean. Main lobby bartenders were professional and friendly.
Never once approached and asked what we wanted to drink in the main buffet restaurant. But when a Spanish speaking person sat down someone dashed over before they could even pick up their cutlery. Some staff friendly, some stone faced. The Italian restaurant dinner took 3 hours. Didnt take our order for 30 mins. Forgot our wine. Wine guy walking around offering to everyone but ignoring our drink-less table til we called him over. Didnt pick up our clearly finished and pushed to the side plates for 30 mins til we asked them to.
People staff are kindness. Great hotel. Delicious food.Aug 2021
Pool, specialty restaurant’s
Slow waiters in pool
Great and relaxing stayJun 2022
Pools looked good and were clean, the Reading Pool was the one that picked my interest since it’s more quiet and less crowded. I spent most of my time by the beach under a palm tree and enjoying the breeze and a few drinks.
Food wasn’t the best to me, I felt it could’ve been cooked and seasoned better. Staff was great and attentive, specially my guys at the pasta station.
good resort best one i being toNov 2021
pool room music beach food 24/7 drink staff
food was not good lots of restaurants not available wifi
a really poor experience, We will never visit again ya loya loJul 2022
everything else food awful no vacancy for any restaurant The guest service staff fail to do a request and made us have dinner outside the hotel any request were NO a cleaning lady took a personal towel and never appeared.
Good experienceApr 2022
Pool good beach good
Stuff from restauran need to be more faster Food need to be variable
WiFi and water went out multiple times. Food was terrible. Etc etcOct 2022
Pool and the spa
Food, service, etc etc
Not too bad, but don't have any high expectations. You get what you pay for.Mar 2022
Pool and beach were nice. The Royal Upgrade is worth it if you want to feel at a resort and not at a Cantina. Manager was really nice and accommodating after a complaint.
Before Upgrading to 'Royal', the staff was a bit rude. This might be due to the language barrier or the fact that we were "White", idk. There was only 1 open buffet for Lunch for the whole resort when it was advertised and written on site otherwise.
People were very friendly
It was nothing there that I didn’t like. Great place
great timeSep 2021
people very helpful.
People gave good vibes!!
Will not recommend it to my friends and familyJul 2021
Food is horrible, service and cleanliness could be better. Had to wait over one hour to check in.
Very poorJan 2022
Good was awfull, garbage,
Rooms are very datedSep 2022
Nothing, a room for the night which we were thankful for
Booked junior suite sea view and got garden suite. Stayed one night, no refund for 3 additional nights. Water throughout our room, balcony was flooded so could not use. Understand this was due to hurricane Fiona. No pools, beaches, restaurants open only buffet and no premium drinks. If this was undated I would hate to see what it was like before. Reception didn’t understand English. For a refund they said to contact booking.com which is incorrect asked for towels at 10am and didn’t get til 5pm no wifi
No need. The lady on front wasn't professional
nice staff good location well kept propertyAug 2022
Nice staff nice location
smoking towels took a while to replace
Nice rooms, very clean and a very picturesque views.
It was bad enough being harassed to buy stuff on the beach. But there ppl on the resort as well trying to get you to buy something or go on a timeshare presentation. And the food was mehh
I like it
4 daySep 2022
Not as expected Jul 2021
Nice clean pools not very crowded
Staff friendliness towards Americans, services was poor even for an all inclusive resort and not only on the buffet but also in the reserved restaurants
beautiful will def come back againJul 2022
nice and clean
some staff members looked overworked or didn't want to work and had no friendly face to attend you
Very poorNov 2021
My water was cold and my AC stop working and I call the front desk 3 time to ask could someone come change the TV to English for me nobody showed up... I will never stay here again
Beautiful resort and super friendly staff.Mar 2022
My room, the pools, the beach, the employees from the front desk to the hosts, shops, and cleaning staff. I loved the ease of booking excursions, covid, and answering any questions I had.
Never got the chance to have a seafood dinner. The restaurant either wasn't open or for reserved? member clientele? The buffet was the same for lunch and dinner. I was disappointed that many guests did not tip at the restaurants. I left something at every meal.
My experience was wonderful this trip was family and I want to thank all the people who work in Occidental Punta Cana for their service, they were all super friendly and very affectionate, I thank Reyna for her hospitality, I also thank Darlin, Lucieni Abad and Victor their manager for the excellent customer service I felt like in a 5 star hotel thanks for the affection and love for their work, the truth I consider this is something that we all want to have when we go on vacation thank you very much Dominican Republic is in my heart.
gorgeous location and relaxingFeb 2022
many open air restaurants, lots of gorgeous pool options and patio space, gorgeous beach.
cups are too small so drinks are served in very small portions. we always ordered two drinks at a time
Had a fantastic holiday, fun and very entertaining Jan 2022
lovely beach, not far from the airport, food is great!
could do with a bit of freshen up in the rooms
love itApr 2022
everything but the location
Satisfied, relaxed, restedFeb 2022
Location is super, next to the beach, big pool, quiet room, good bed.
the pool bar was closed, the sea throws seagrass on the beach
Better Hotel compaired to the Hotel Occidental Caribe.Feb 2022
Location is more like a big village, every evening their are some live events and or live music. Snorkling and diving tours directly at the beach.
Hot water preasure was to low. Long lines to get drinks sometimes.
Location Good and the stuff
good locationFeb 2022
waiters very slowly
La Comida, horrible
Just the beach and the pool and the company I was with that’s it
Food drink and the service
would never come back.Jun 2022
it was pretty
dirty. ac broke on us in 2 rooms. we found cockroaches in another. The staff was not nice and a little forceful. it’s hard to make dinner reservations so your forced to eat at the buffet. Buffet food is COLD.
it was pleasantMay 2022
It was nice fun
the food they have to change the people that cook it doesn’t have any flavor
Great timeApr 2022
it was my second time there. I like the resort and the clubs right outside the resort. It was beautiful and staff were nice.
food wasn’t great
Really Beautiful and CleanAug 2022
It was a really clean property. The rooms were big and very spacious, you can easily sleep more than 4 people in a 2 bed layout. And the King suite is so roomy and comfy. The bed is huge! The flow of things like entertainment and food stations was very efficient and effortless. They had great food selection in both buffet stations and other restaurants in the resort. This is overall a great place to stay with a family, kids and or just a couple.
It was a great place
Everything was good
It's a great place, if the little things I mentioned were to be addressed it would be greatApr 2022
It's great resort, very well priced, and very friendly and attententive personnel
The dance club was closed and we weren't notified about it, plus didn't love the fact that they used to have 24/7 Beach bar before and now it closes at 6pm. Plus twice now my friend has been subtly racially profiled the first time he was stopped by a security because "he couldn't see his wrist band" but I was wearing long sleeves and didn't have this issue. And this time he was attended last when he went to get drinks at the bar
it was okaySep 2022
it’s cheaper than many others. property is nice and clean. beach is cleaned every day as well. the staffs are making sure no single garbage, used cup and even falling leaf is on the ground, lol. very clean.
foods was okay but lack variety of meats and seafoods. I guess it’s because the cheaper price. Staffs are nice but not as friendly as other places. Staffs seem very focus on their job but not on guests, they looked bored, low paid, tired or something bothering their mind. They looked like they don’t like their job. except the male cooks in the main buffet. I hope all the staffs are cheerful as them. The table arrangement in the buffet or lobby for the waiters/waitresses are so messed up. the staffs didn’t get one particular spot/are so guests are confused to give tip to who. and this is what I learnt that not many guests give tip. because there are many different waiters/waitresses come for the same table.
4th stay this year !Jun 2019
It is always great to come to beach. The hotel still well maintained and yet rooms are getting older. Comfy bed lines but old towels. Bed heads are not looking good. Furniture starts to get old and so does not look clean. Staff is always giving you a smile and that’s EXTRA. Gardens and pools are nice and clean. I will stay here and recommend this property before others around.
Checking in takes for ever and checking out as well. The cleaning Staff are always talking loud in the hallways. You can hear the doors clapping all the time.. is annoying. I can tell the difference between high and low seasons when it comes to food. MANAGEMENT PLEASE TAKE A LOOK. Their shampoo and toiletries in general are bad quality. Bring yours. They are also hard to keep them clean.
The tv is too small
I really loved the proximity to the beach. It was great to have everything accessible. The pool area was also really nice. We really enjoyed the food in the buffet areas as well as the a la carte restaurants. I wish the seafood restaurant would be open more days. I would've loved to try it out.
Nice resort for a reasonable price.Jul 2022
I really like the check in staff. Very kind! I also like the restaurant ( a really good beef).
I didn't like the lack of variety related to the food on the main Buffett.
Food was okay Aug 2021
I love the pool and jacuzzi. Juan one of the staff was super helpful. I like the privacy and the balcony in each room.
I didn’t like that the pool closed so early 7pm and not open at night. I didn’t like that the restaurants you have to be present to make reservations 8-4pm only. Our flights arrived after 4pm and an early excursion the next day. We never got to try any of the restaurants only the buffet and it wasn’t great. The swim up bar was closed.
Very goodJun 2021
I love the buffet. good selection .staff are pretty nice. Overall experience was pretty good.
One of the male front desk clerk wanted me to go back to my room to get the towels because I needed to give him to be able to check out. I thought that was pretty stupid considering we went to the beach and the towels were wet so we left them in the room. Luckily I went back and check with the female front desk clerk before going all the way back to the room and she said that's okay when they go to clean the room they can see if the towels are there.
Very goodAug 2022
I loved how clean they are
some off the staff is rude (not everyone) but specially bar tenders…and buffets don’t ever offer cow meat only the restaurants
Decent budget hotel Jan 2022
I loved how big the property of the hotel was and the beach they have. I walked so many steps every day just to get around facilities :)
The service and the cleanliness of the room could be better
I like everything the food the room is nice.
What i didn't like some drivers for little cars was so mean that's all.
Personal opinion. May 2021
I liked the food from the buffet and also the staff because they know how to treat their guests. The place is pleasant.
• We could use the beach because it was completely dirty. • It’s difficult to get a reservation at the restaurant and it does not matter if you go early to get it, it’s too difficult. • In the afternoon, I wanted to eat from the snack but that food was not good at all.
It was a good experience. It was a bit loud for us.Mar 2022
I liked the different places within the hotel; where we could stay at de beach, or any swimming pool, according to what we wanted to do. Shallow swimming pools, or adult swimming pools indeed.
There were more activities than expected; every morning, afternoon and night. Mic and speakers, all the time. It is cool to do it; but it seemed to be too much for us. 3 nights in a row, our baby was woken up by people making noise 03am. There were a bunch of US college students, that slept in the same Building. It would be better if the hotel would organize the building according to the people who travel with friends of early age; or the families, or people who travel with have babies.
I liked the beach and the pools
The food and the room had bad AC
Will never come backSep 2022
I got sick from the food.
I enjoyed the food, location, room, beach, pool, etc. I would go back if I could. I like Yadelys, who was serving drinks. She was polite and friendly. She was giving us drinks from 3:00 PM to evening. If there is someone who must be promoted, that should be here.
I realized that they have a room for kids during the second day. I believe they should've told me about the facilities when I arrive. Something else, some staff are pushy about convincing people to go to the tour of the hotel.
Very goodOct 2021
I enjoyed my stay.
I like everything but again the food was a really big issue there and when you try to get in the restaurant there was noJun 2022
how it looks and the staff was awesome
the food was beyond terrible ughhh
Honestly I love the place, pool, beach.
Beds wasn’t on the best conditions, the service room was terrible, we didn’t like the food and there’s no entertainment at nights.
GOOD SERVICESFeb 2022
Great all inclusive hotelMar 2022
Great location directly at the beach and great pools. I did the all inclusive for one night after traveling around (Santo Domingo, Jarabacoa, Las Terrenas and Samana) and it was great to relax for one night after an adventures trip around the island.
The food could be more divers. At the buffet it seems very much the same all days. I couldn't stay for a whole week with so similar food (I love food diversity)
Overall it was good stayMay 2021
Great customer service stuff Very pleasant and helpful people on the reception Good security stuff Beautiful beach Take care about corona measures
No internet on the beach Food wasn’t tasty Restaurant on the beach works only for the weekend Bar on the beach is only for Royal level customers Overcrowded for weekend
Great place but still need to be fixed many thingsNov 2021
Great beach, lovely pools and territory.
Staff veereryyyy slovly. It took 3days to fix not working air conditioner. And trust me nights there are hot as well. Also they refused to change the room. Not shure what was the reason. nobody explaned. Also food. All week it hasn’t changed at all. And choice wasn’t big, too.
It was nice. I guess after the pandemic passes, it could wow meAug 2021
Check doors in all bathrooms to make sure these close properly. Room 26-128 Phone did not work. Room 26-126.
Ok for a weekendApr 2022
Good resort with lots of facilities. The food was adequate and you get what you paid for.
This being one of the cheapest resorts in the area, it attracts that kind of clientele. Slightly overpriced for what you get though. Next time I would think of spending maybe 30% more, to get double. I wouldn't stay more than 3 days.
Good place, nice enviromental, nice hotel, nice staff at the reception. Good swimming pool for kids.
The same food all days, a la carte restorans need to improve their kichen :)
fair not the level of 5 starAug 2022
food was not up to 5star standards. room was not cleaned when we arrived, had to ask for towels
good to relaxMay 2022
good distance to the beach and clean
drinks were to simple, no good options
The food , almost the same food everyday
I would recommend stay another hotel if you can. if you don’t care about staffs service, it is okay as the rooms are neaMar 2022
For the room, modern, neat furnitures, relaxing atmosphered room. Various food choice in dinner buffet. amazing animation team - they are super fun, energetic and well organized.
Check-in took 30 min in our turn. Overall, we felt staffs were not educated. All the information about the hotel are scattered, and customers need to literally walk around to find them. Especially, guest service knows nothing. They don’t provide 5-star hotel like service. Episode 1) We have asked for info of hotel program such as yoga schedule. We weren’t informed that there was such a yoga program or activities/events/games on site. They said they didn’t know and advised us to find animation team and asked them. We had to walk around to find the info. Episode 2) For check out, we have called to ask to send a cart for our luggages. It took really long time to be connected, and they redirected my call to somewhere else while I spoke for 3 times, and I felt not good. I felt they didn’t listen and wanted to close an issue asap. Episode 3) The QR for the room service that was in our room was expired so we couldn’t see the menu. Made a call to the guest service and reported this. They said they will send someone In buffet, every staffs is busy to clean and setup other tables so that they didn’t come to us to ask what to drink, we didn’t get a cup of water for many times. it seems there are too many people that staffs had to handle. The buffet was almost always too crowded like a busy food court mall. Due to low quality of guest service, it is overpriced I felt.
Food was great
Some of staff are racist if you are dominican they dont treat your right i tried to make a reservation for my dinner and the girl told me it was full for both nights and after we confront her she gave us a tablet for 4 and the restaurant was empty
All together great experienceMay 2021
Food was great Great staff especially Erika a server That works night shift Only complaint zero entertainment after 10pm
Night fun Hotel wants you to go to sleep early Bar until 1am
Very goodMar 2022
Food was good..Very profesional staff
Food very bag
Beach seaweed on the beach
Facilities in general
The reservation process is one of the worst experiences Ive had. I had to ask for a manager in order to be able to make my reservation, Ive never seen this type of thing being acceptable at any other resort, such a disgrace.
Very goodMar 2022
Facilities, beach, rooms
Poor food variety
Beautiful hotel but beach was so bad unfortunately.Jun 2021
Facilities are great and most of the staff are extremely friendly with some exceptions. We truly enjoyed every minute there. The swimming pools are fantastic, green zones are lovely, restaurants, rooms and everything looks amazing.
The beach was terrible, full of seaweed and smell was disgusting. This was so frustrating because we pretty much travel and picked that destination and hotel finding beautiful beaches. Then, we needed to rent a car and find better beaches which was not that comfortable whatsoever. We would really have appreciated if we would have been informed about this situation. Of course we understand this does not depends on the hotel but it would be nice to have been said about it so this would not be such a terrible surprise.
Facilites and beach
Excellent customer service, and facilities!
Location was hard to find!
Very goodJan 2022
Excellent beach, modern room, nice pools
Food choice mediocre, every day the same, room cleaning too late
great recomendadoJun 2022
Everything went well
Environment was awesome
very goodSep 2022
everything was very good, food at the a la carte restaurant was good, beach very close, pool and pool bar good, buffet good
l like the hotel and everything it provided and will be back soon.Oct 2022
everything was good.
Everything. Such beautiful place to spend holidays. Excellent service, food and installation.
Everything really great overall!
The disco music... It was outdated
Customer service excellence food great ,LocationSep 2022
There was nothing I didn't like,had a great time. PS,I will be back.
the service is not good. they need to improve a lo of things as the food , the drinks, and service.Jun 2022
bad service and food. the drinks are nasty. customer service is worst. Go to somewhere else
old, dirty and no friendly hotelMar 2022
Dirty hotel, staff no friendly........the worst thing is that in covid time they don't have hygiene rules necessaries. For example, the restaurant has disposables and plastic cups that they use several times. Incredible!!!!!!!!
the hotel didn'tlike me
This hotel was exceptional omg the staffs AMAZING I had no problem me and my family had a great timeee! It’s not so muchApr 2021
Definitely the cleaners! They came to our room every morning to make sure everything is okay 😌
They need more bilingual employees
Not a good place to stay at all. May 2021
Covid tests were offered, the beach.
Spend the extra cash for another hotel because even though this one seems to be a good deal, when we arrived we were met with nothing but problems. Check in was normal but as soon as we got to the rooms we were told that the power went out. While getting ready for the pool we also spilled a drink on the floor with glass. We called the front desk and thankfully i speak Spanish because the English line was met with no help. I said i needed someone to fix the lights and clean the floor. About 3 hours later returning from the pool we come to find that neither the lights or the mess was cleaned up. It was only after about an hour when we called again and they came up to fix it. Apparently the rooms electricity was messed up so they had to give us new rooms to stay in. My friends and I were only there for 2 days and they couldn’t offer any sort of discount or voucher for us to waste an entire day moving everything and waiting for staff to come. The club is shut down because of covid. There is no live entertainment. The reservations for the daily meals are always full and the food at the restaurants are mediocre and microwaved. The covid test is $25. The excursions they sell on the beach are king and unreliable and very much at the will of those who take you. Spend the money on a better hotel to actually have a fun time.
cold shower, not normal outlets
unfortunatelly won’t be back because of poor quality of the foodAug 2022
nice place to stayJun 2022
Cleaners did good job. Room was clean and tidy every single day.
Staff does not speak English very well except front desk. If you want to ask waitress or bartender in English they do not understand. Also service from waitress was so poor. During the breakfast, lunch or dinner they did not come to table to ask what we would like to drink, or bring the coffee. Sometimes they just ask but never bringed to us. Food for one week stay is quiet good if you you staying longer, you are going to eat same foods for rest of your vacation. Better alternative is book al carte restaurants at least for dinner if you dont want to be bored of the food. Plastic cups in lobby bar, what is this? If you come to sit and relax at evening at lobby bar at least put the drinks to the glass not to plastic. It's took 4 days to fix TV which was not working at the beginning. Internet access was poor, many times does not work at all.
Treatment from staffJul 2021
Clean, comfortable and spacious.
Not what I expectedJun 2022
clean and organized
the food was not good at all and the staff was not nice
Very goodJul 2022
clean and easy to do stuff
from desk was not polite
Very niceJul 2021
Breakfast was ok, everything else was pretty good
I enjoyed the whole experience, I have no complaints.
Nice value resort.Jul 2021
Breakfast was fine.
Big pool area and beach were ok
The staff, never really willing to help, no smile, sometimes agressive. After waiting for a long time to get some water, spotted 2 glasses, filled them with water and the manager ran towards me screaming I couldnt do that, only plastic (during lunch and dinner glasses no problem). Instead of asking me he grabbed them out of my hands. Had to wait another 30m before I walked to the all-in bar to ask for some water. Also never got coffee served in the morning, so always went to the machine to get my own, and the staff routinely cut in line to get some coffee for the ones fortunate enough to get some service during breakfast. The entertainment crew pretty much the only ones trying to give you a good time. Wifi was not really good, and not available in all areas. Breakfast, lunch and dinner buffet where always the same, maybe 1 or 2 different dishes in 5 days. We were only able to make a reservation in a restaurant 2 times, other times it was 'full' even when trying to reserver just after breakfast while the time to reserve was 0900-1600. And they only say: no place tonight, same line every day. When in the restaurant it didnt seem so crowded, still, if you always only open 2 out of 5 restaurants per night and they are always fully reserved within 1 hour, perhaps start opening more restaurants. Decided to extend the place with one more night but it didnt get any better.
Before going I read some of the bad reviews and honestly, if you had a bad time, it's your own fault. Food was great - both buffee and a la carte ( you need to make the Booking at 8am to get a place at a la carte but its included in the price). Rooms were comfortable and looked fresh, very clean and spacious. Big territory with a nice beach. Staff was friendly, which you don't really get in Dominican. Also great drinks, not only basic rum and coke but also Pina Coladas and so forth. I think it was good value for money given the prices in Dominican. I would definitely go again.
great resort for the priceSep 2022
beautiful resort for the price. always clean and well maintained
the bathrooms were always without water.. they let locals stay during the weekend
Not so “newly renovated” resort is too big for its own good.Apr 2022
beautiful grounds and beach
poor maintenance. understaffed. poorly stocked bars. mediocre food.
Great resort, beautiful beach and swimming pools, delicious food.Apr 2022
Beautiful beach, great food, nice and friendly animation staff.
The pool bar was closed and some of the staff at the restaurants were a bit slow and annoyed.
Great value, perfect beach locationJun 2022
Beach was perfect, amazing location. Great staff with lot of activities during the day. Nice live show in the evening. Great value for the money. The resort has stores, lot of options for shopping.
The resort was crowed on Saturday. I recommend arriving during the week to make restaurant reservations.
Very goodMar 2022
Beach, rooms, food, facilities, helpful staff, possibility to wait for the flight in a hotel.
No attractions after 10PM, disco was closed, no where to go. People organized parties and music by themselves. Comparing to other hotels not much attractions in the evening for younger people
Good value for money. Food options are a bit limited and the few restaurants "sell out" easily.May 2022
beach, room, pool, drinks
food, harassment by sellers in the beach, staff stopping you randomly to convince you to upgrade
Very goodFeb 2022
cockroach in the room
Very goodMay 2022
beach is very beautiful pool and rooms are good
food needs to be seriously improved in terms of quality and variety
Nice Beach and pools. Food was decent. Staff was terrible.Mar 2022
Beach and water were absolutely amazing
The staff and employees were not friendly at all. No one was ever smiling and they made it seem like it was a chore to serve you or if you had a question. The only people who were friendly in our week stay was our maid and the groundskeepers. It got to the point that towards the end of the stay my wife and I started to avoid the staff as much as possible. Not a good experience and we won’t be returning for this reason.
Ana from breakfast (near the beach) was super friendly before giving any tips. Big thanks for her! Pizza place upstairs was quite good. The band is good and it is nice that in the evening there is music in the lobby! Beach was nice and it would be even better if there would be some shadows as well but it didn't really bother us.
The food in the buffet wasn't so taste. You need to do reservations to the restaurants and there is a limit how many reservation you can do in a week. We thought that the food would be better in those restaurants but we were quite disappointed those as well. Sometimes those foods were cold too which was sad. You have all inclusive hotel but still some of the waiters are waiting for tip and if you don't give it you won't get that good service. We were only womens in a trip and quite many men from the staff try to flirt and wanted our numbers and instagrams which wasn't nice. If you will be more than one week like we did. You should know that the evening theater shows doesn't change after the week, there will be the same shows. And those shows starts quite late in the evening. You should bring or buy your own cup/glass. If not they give every time new small plastic cup. Quite sad for the environment and the ocean... Nobody told us that drink menus is found behind the qr code which you can find from the desk. And we weren't the only ones who didn't know that. After we have realized it there came couple people to ask from us that how we know which drinks we can get from the bar. Would be good to give more information for the new guests. Those shops in the hotel... SO EXPENSIVE even after you have been discussing about smaller price! We went outside to buy the things we wanted/needed and get over half the price of from there! The cleaners came to the room 3-4 times in a day... First they cleaned the room later the came to make the bed and later they bring drinks and change the towels. And sometimes in the evening we didn't have towels at all because they took those old towels already in the morning but didn't bring new ones. We would have wanted to go to shower before dinner but it wasn't that easy because we didn't have towels. Why they couldn't make the whole room ready in one time???
Not what I expected and I do not recommend itMay 2022
Amongst the only thing I liked about this resort was the cleanliness of the resort and the location. The room size was also great.
This resort did not meet my expectations. The refrigerator in our room was leaking and didn’t cool and the air conditioning unit also leaked onto the floor. There are no activities to do throughout the day whatsoever unless you booked an excursion. There also isn’t any type of night life either. It is advertised that there is a night club which is non-existent. This was very unfortunate because I booked specifically for some type of nightlife and there is none. This resort is more suitable for an older crowd and definitely not for younger people. This resort also doesn’t offer seafood which is tragic. Reservations for dinner are horrible and very unorganized; even with a reservation we had to wait 2 hours for our food. Overall my stay at this resort was not what I expected at all and I do not recommend it.
Not worth the moneyJul 2022
amenities were good and clean
Service was terrible, poor variety in the buffet and restaurants were “full” and my group wasn’t able to reserve
Very goodApr 2022
Amazing location directly on a beautiful part of the beach, one of the smallest hotel in Bavaro
will not come backJul 2022
amazing beach, spacious rooms.
food hardly edible. I went there for the windsurfing( as they advertise) but it turns out they only have one kids sale and all they were interested in where the paid tours and activities.
Almost every thing was wonderful.
At this time was no complaint.
After one week there stuff become friendly and cheerful
It’s not newly renovated. Room Requires renovation, plates and napkins also heavily used
Worst experience everAug 2021
Absolutely nothing, there are a select few that I can say tried. But if your not Dominican. You get treated like nothing.
Häufig gestellte Fragen
Der Durchschnittspreis für eine Anmietung in Punta Cana beträgt EUR 152 pro Nacht. Diese Miete ist EUR 0 günstiger als der Durchschnitt.
Ja, das Parken ist als Ausstattungsmerkmal bei Occidental Punta Cana - All Inclusive Resort - Barcelo Hotel Group "Newly Renovated" aufgeführt. Für weitere Informationen empfehlen wir Ihnen, sich mit dem Anbieter der Unterkunft in Verbindung zu setzen, um zu erfahren, wo Sie parken können.
Ja, bei Occidental Punta Cana - All Inclusive Resort - Barcelo Hotel Group "Newly Renovated" steht ein Swimmingpool zur Verfügung. Genießen Sie das Wasser!
Leider ist dieser resort nicht haustierfreundlich. Versuchen Sie erneut zu suchen und filtern Sie nach "Haustiere erlaubt"
Wir haben 14 Ausstattungsmerkmale für diese Unterkunft gefunden. Dazu gehören pool, internet/wlan, parkplatz, whirlpool/spa und strand/ufer.