Henn na Hotel Kansai Airport

- the view from the room was great, - the idea from the hotel is great, - the hotel was very clean, - although we have chosen this hotel as it was closer to the airport, it is far away from the centre - not a bad thing, but just so you know.

The staff behaviour, room condition and almost all things were up to expectation.

The staff are incredibly helpful, and many are able to assist you in English. The automatic check-in dinosaurs are also multi-lingual.

The beds are very firm. This is relatively common in Japan, but it’s something to be aware of. The small talking robot in the room is cool at first, but you will quickly find yourself paging through his instructions to shut him off.

The sea view didn't disappoint at all - I absolutely loved it. The outdoor onsen was also an experience in itself as it was right by the sea.

It was a little far from Rinku station and could be difficult to find.

The place is clean with nice facilities and was very quiet than expected. The hot spring was included in the root charge, and with this consideration it is highly valued.

The place is a bit isolated. Restaurants or stores for foods are not directly accessible but on the other hand not so far from the hotel we stayed.

The onsen was real nice.

no shuttle bus to the airport- though the robot in the room ( which was supposed to explain us everything) was saying that there are free shuttle buses to the airport from the hotel.

the onsen is great

the check in counter & pillow too low . good to have 2 pillows

the new onsen

the breakfast

The most perfect Hotel that I’ve been chose in this Golden Week! I loved and enjoyed a lot with my husband! The room is so clean and very comfortable.

I loved all

the location and the shopping center is near in the hotel

well my room is ocean view so fantastic and there onsen inside the hotel

the laundry room was very useful especially if your flight is cancelled and you need to wash clothes for extended stay.

We understand there's a need to have less contact with people as possible as part of the COVID19 safety protocol but feels weird talking to a robot dinosaur at the front desk.

The hotel was near airport in Osaka, every hour you can take shuttle bus from and to airport. You check in and check out by yourself, but if you need help you can call to staff. In room you find everything you need. In hotel you can find machine with drink and snack and washmachine. 10 minut from hotel you can find big shop and restaurant. From train station it takes 10 minutes too. Room with view to the ocean is really nice

The dinosaurs were really cool and my kids loved the theme in the lobby. The room was comfortable and the projector system to watch tv was awesome! Within walking distance of the train station.

We got to the hotel at 1pm and the lobby wasn’t “turned on” nor were there any workers around. I sent a message through Booking.com and then someone came out and turned everything on. However, we were informed we couldn’t check in early unless we paid 3000 yen. There isn’t much to do in the area and there aren’t any kid friendly food options around.

The dinosaurs

I expected to find dinosaurs in my room too...

the cleanliness and the bath - super - was super after a long flight that landed late …

the reception is a bit off putting (automated dinosaurs) but kids will love it

The building and room were new, clean, and we had a lovely sea view.

The walk from the train station was a little longer than I thought. If you have a lot of bags, it is a bit far. Check in with the robots was novel; but it took a little longer than expected.

The breakfast was good. The onsen was nice.

It was regret that the sea was not viewable from my room window.

The bath. The interesting welcome to the hotel. The free access to the mangas.

No shuttle service to and from the airport but it wasn't clear from their website or their answering machine (it said to look on their website for the bus schedule). We didn't see a single employee at the hotel and nobody picks up the phone.

Spa and restaurant are excellent

Room door was broken

So convenient for the airport shuttle. Check in is super easy.

There isn't much in the area and not the most convenient for the train.

Rooms are larger than the typical Japanese business-type hotel. The bathroom was also a little larger and didn't have the annoying high step into it. It was also good to have the perspex screen between me and the dinosaurs behind the reception counter just in case they expelled some airborne prehistoric pathogen at me and gave me a novel virus of concern. The attached bathhouse was nice with lots of space to wash down and relax after a long journey.

Walking to the hotel was not difficult from Rinku Town Station, but it would be worth advertising that Exit 1 towards the escalators out in the carpark and then down to street level seems to be the best way to go.

Robots. Very good thank you.

Reception was amazing👏. It was a self check in and the receptionists speak many languages😉😉. Also, what we really appreciate is the hotel has it's own onsen.

Overall the experience was great.

Public bath with ocean breeze.

Free airport shuttle was advertised but no longer in service.

There were only bots to help answer questions. Only one hotel staff person was there and he was not helpful at all to answer questions such as calling for a taxi. We speak English but even my Japanese friend had a hard time getting help from the hotel staff.

No free parking available, and nearby parking areas is too expensive