Holiday Inn Singapore Orchard City Centre, an IHG Hotel

Top location

They clean the room every second day despite they claim 4 stars.

They prepare rooms side by side as requested. Swimming pool was great for the kids. Breakfast n buffet is halal and good.

Room 649 had a weird smell. 650 & 651 was ok. I have to keep taking complementary parking tickets everytime i drive out which is kinda frustrating.

the whole hotel is always clean and smelling fresh. Staffs are very friendly.

the staff were amazing. We were very well looked after particularly after Jetstar messed us around, the staff were very accomodating and helped us so much. The pool was great and the breakfast was very tasty and had heaps of options.

everything was perfect

The staff were all friendly! They entertained our questions and they also sent cake to my room as it was my daughter’s birthday trip. My daughters also got some gifts from one of the staff. Super love this hotel for their hospitality. The location is amazing. Just behind the Orchard rd. Very near to the mrt and other shops and mall. Love it!

Nothing.

The staffs is very nice and friendly.

The staff, customer service, breakfast, guest lounge, rooftop pool(pleasantly surprised with extended opening hours), all exceeded expectations

Everything generally ok, except the rooms could be updated to modern decor

The staff are very friendly, always willing to help. special mention to the girl in the bar area downstairs in the lobby. She goes out of her way to make sure everyone is comfortable and always served. The executive rooms are a excellent choice so many add-on extras you receive. Highly recommend them.

There is a lot of renovations going on at the hotel. I suggest it needs to be mentioned when you booking in. The dining section where you have your breakfast, coffee needs to be improved. very poor quality.

the service and the location

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The room was very quiet and room service was fast and hot. Two minutes walk from Orchard road main shopping. Convenience stores close by. Easy to get a Taxi. Better staff than most big hotel groups

The room was clean, the bed an pillows comfortable. The staff were friendly and accomodated to our request.

Could have list of tv channels for easy reference

The room rates were reasonable for the location. Rooms are old but still clean. Facilities wise, as it was undergoing some renovation, the alternate door access to swimming pool was abit far from the lift. The buffet breakfast spread were decent too.

The room and bed are really comfortable. For a family of four, all of us fit in nicely. Plus there is a bath tub which our daughters really enjoyed. The most important aspect of all is the staff. Due to some minor inconvenience, the staff (I forgot his name, sorry) went above and beyond offered us a free breakfast and late check out. Not only that, he also attend to us during our check in. He gave us an early check in due to our daughters are really tired and fell asleep at the lobby.

They are in a process of upgrading with some renovation ongoing. Might come again after they finished with the repair and renovation.

There was a technical issue at the last minute with my booking and the staff managed to resolve it, much to my relief. Kudos to that! The staff were friendly and location excellent. Room was fairly clean too and big enough for our family of three. We hope to be back again!

A couple of the lights were not working but other than that ok. They only make up the room once every 4 days so do take note of that.

The overall experience was satisfactory and comfortable.

Nothing.

The morning food was good

The room was old with lots of cracks inside

The location was the best!!!, about 150m from the main Orchard shopping street, in which you can find lots of restaurants and malls. nearby there are bus stations and the MRT subway that take you anywhere in Singapore. the hotel staff service was very good

The room was very small with an old design The towels looks very old, the toilet was dirty, the bath water flow was too slow

The location was terrific. The staff courteous and helpful. Kudos to Siri our server at the breakfast. She was kind, helpful and always smiling. The breakfast spread was great with lots of varieties.

The room was so small for an extra bed. The room was not getting cleaned on a daily basis. We had to remind them to clean the room.

The location was perfect for train, bus & taxi transport, local & branded shopping, restaurants - Indian, Mexican, Thai, Chinese, western etc and lots of bars. The breakfast choice was amazing continental plus Indian vegetarian menu everyday. The staff were amazing!!!

The hotel is old and was going through renovation and for this reason the jacuzzi & gym were closed. The gym opened on our last day. I think the rooms and pool needs a renovation otherwise all good.

The location was great with easy access and walking distance to Somerset MRT, restaurants and food courts nearby.

the location was great and the rooms were clean

there was miscommunication between the hotel and me regarding the rooms. I requested twice for adjoining/ connecting rooms but was never told that my room type did not have that. would have changed the type of room to get connecting obese but the staff were apologetic so in the end it was on

The location was great and buffet breakfast included in the rate was definitely good value.

The room had a musty smell

The location of the hotel is great, central to the Orchard Rd Shopping Precinct. The staff were extremely helpful and prompt with any requests.

The hotel is undergoing renovation, which we were not informed about until we arrived. This meant the gym was closed, the spa was closed and part of the entry where taxi's enter was cordoned off. We did not hear any renovations during our stay, but could see it happening. My husband found the bed exasperated his sore back, however the staff were accommodating with extra pillows. Our television reception was fuzzy, and prevented us from watching TV. We were in a family room with 2 queen beds, 2 adults and 2 children. It was too small for us.

The location is quite nice near orchard road and many bars just a few meters from the place.

Service was slow. They know there were 4 of us and yet toiletries were only for 2. Upon request it took around an hour to get the additional toiletries to our room. The entire floor smelled like paint thinner. We got upgraded but still on the same floor. And there were people working right outside our bedroom window. I got 2 daughters there. Breakfast was subpar for the price we were paying. I've stayed in Tokyo for the same price with a much bigger room and better Breakfast

The location is good, it is very closed to the Orchard road.

The house keeper didn't clean the room included the bed and the desk. There were still some garbage from the last guest. I can also find a coin under the pillow on the bed . It makes me felt disgusting.

the location is fantastic

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The location, and the bed was comfortable.

Max check out time is at 12 o' clock and nobody remind us. So, we checked out at 12.30 then they charged 30sgd.

The Lobby Entrance and Bar area had some atmosphere and otherwise the place lacked any soul.

The property feels tired and lacking in style or feeling. The Rooms we were given had no view and there was construction going on which was disturbing to us and the kids. The Executive benefits were not satisfactory and was not a nice feeling down in the Basement Level area. The Gym was not available.

The hotel is clean and the stuff is friendly.The location of the hotel is perfect,very close to Orchrad Road.

The hospitality was excellent, layout at the breakfast was vast . We landed land night at the hotel , inspite of the concept of serving hot food like fried rice with French fries , the hotel went out of their way to prepare fresh food for my family .

The Holiday Inn at Orchard was my standard place to check-in during my visits to Singapore. I'm particularly fond of the place and I think the staff there are delightfully helpful and nice. The staff have been always welcoming and nice. This is my 3rd stay there and I'd probably attribute it to the staff there. Love the café and bar at the lobby. Particularly fond of their gin-n-tonic.

However, for this first time after 3 separate visits I've noticed the infrastructure to be a bit underwhelming. While I had all my needs met and the most of our requests were addressed some of the things that were disappointing were, the rooms had a musty, damp smell to them, which was uncharacteristic of the place. The closet in my room opened into a rusted nook of pipes which was right out of a horror film. If you're in 341 watch out for that. I've always stayed in the higher floors and never witnessed that before. I chose to use the in-room dining to order breakfast one day and felt the food to be "meh" at best. I remember being fond of their pastas at one point. Maybe the hotel needs a bit more time to recover from the pandemic but I have fond memories of Singapore and staying at the Holiday Inn. I sincerely hope they get back to their former self soon.

The front Desk manager Mr Raj was very helpful in check -in and check-out. The concierge staff of Prithvi, Kushi and Colin were excellent in helping us for transportation etc.

Breakfast used to be excellent till 2019. But maybe after the covid, budgets have been cut. Breakfast was not so great. Tastewise and varietywise. Earlier they used to give fresh sweet lime juice but this time it was package juice.