Casa Dann Carlton Hotel & SPA

very clean and secure…Juan Valdez in the lobby a big plus! Room service exceptional and breakfast had huge selection.

nothing

top as everytime. best breakfast ever. very quiet place

This was a lovely hotel to stay in, located in a good location with restaurants/bars nearby. Travelling in the pandemic had its stresses, but the staff were very helpful, friendly and approachable. Breakfast was lovely and the beds very comfortable. The spa was lovely, we had a massage which was amazing value for money and couldn’t have asked for more. Would definitely stay again if returning to Bogotá!

This is one of -- if not the -- best hotels to stay in for an "extranjero" (foreigner). I have stayed in a few places in Colombia, including another, similarly rated hotel in Bogota. The Casa Dann Carlton Hotel & Spa I can say with certainty is my favorite place to stay and I will be back. We ate at the Mediterranean restaurant one night, ate breakfast daily, and spent an entire afternoon in the spa (including massages). Everything was perfect. The staff is helpful and they can speak to you in English if that is your preference. Room service is available 24/7 and the food is outstanding (and lots of different very good options). Even the mini bar/snacks are priced very reasonably so you don't feel like you have to avoid it. Parking is included in the nightly rate (we rented a car). I can't recommend this hotel more if you are staying in Bogota for business, tourism, or any other purpose.

There was no mini-mart on-premises. This is a very minor thing, but we did need some supplies and had to walk a block or two to find a store. That is really the only thing negative I can think of, obviously a very minor inconvenience...

This hotel deserves its 5-star rating. Everything was excellent, from the attentive service to the amazing and relaxing pool.

The staff is great! Very professional and helpful. Guillermo and Pilar in the bar are super! Javier is very helpful and ready to help with anything you need.

I wish the pool was open later AND the rooftop bar should open up Probably because of Covid.

The spa is great.

The service at breakfast time was terrible, the service were all overpassed, my plate never came. TERRIBLE!

The room was very clean and super comfortable.

Safe surroundings, and close to everything, malls, restaurants and clubs.

The room was nice. Room service was prompt and food was good.

Reservations needed for jacuzzi when they have more then one and rarely used. Staff very rigid and unbending especially the overall manager Miguel. Rules that don’t make sense. Could not give reasoning behind rule yet not bending on the charge. On the night of dispute, I was made to feel like a criminal as they searched my trunk, I guess for an extra person. They thought I would sneak someone in in the trunk of the car (still shaking my head on that one). I stayed at the Dann Carlton Poblano in Medellin three times in the past three months and this stay soured me on the Chain. Will choose a different chain on my three additional visits that I am planning to Columbia this year.

The room was big and clean. Breakfast was good. There is a Juan Valdez Coffee Shop at the Lobby and it's great. Security and door staff very attentive.

The SPA is not as nice as it seems on pictures. There is a weird rule of wearing a swimming cap to enter the pool. They don't sell or allow alcohol by the pool.

The rooms were a good size

When I arrived to the property I ask for two things ...Is my room quiet and does it have a King size bed ... I was informed by the front desk that my room was quiet ... He failed to inform me that there was a MAJOR event with Super loud music coming from the 6 floor. When I inquired about the Music at 12:30pm He informed me that it would end at 1am... I called again at 1:15am Because the music was so loud it rattled the air conditioner vent... At that time I was told the music will continue until 2am... The music didn't stop until 2:15am/ 2:20am... While the midnight staff did offer to move us .. We were already in bed and exhausted from flying for 8hrs... The check in front desk person lied twice ...The room was noisy in which he knew and the noise didn't stop until 2:15am not 1am ... The next day I ask for a quieter room and the staff did comply... Meanwhile I was super uncomforatable and got NO sleep my first night While I've work in hospitality for over 20 years I have NEVER encountered such noise in a dwelling that should offer a safe and salvation. You should inform your guess upon arrival that there is a loud event taking place and offer quieter accommodations. Not have employees that bluntly lie

The property is very attractive and well maintained.

NA

The jacuzzi

The toll me everything included but when i go check out the change fir the coffee in the room the snacke 179 fir tha its a rio off

The first room was old and smiling bad Housekeeping Great job only needs to made sure when is a door do not disturb respect that otherwise excellent.

The staff after my complaint act and tranfer me to a better place I pay more but I was happy IRD excellent Hotel restaurant excellent Minibar staff very nice . From desk helpfully

The Dann Carlton Hotel in Bogota is a great place to spend a few days in Bogota. The breakfast and the hotel restaurant were good, the service friendly and quick. I loved the elegant indoor pool with a great view over parts of Bogota. (access was time and number limited due to Corona but I had no problem to fin my slot). The bed was very comfortable, the bathroom good. The hotel provides offers taxi services for guests for a fair price and you can even let the hotel taxi wait while you have dinner in a restaurant.

Nothing

The breakfast was superb! What I liked about the whole Casa Dan experience is, that wherever the location of the property you went, it was clean and beautiful! Your eyes were treated to a calming/relaxing sense of well-being! I have stayed in many, many hotels in the course of my courting my fiancee in Bogota and even proposed in The Park 93, so it is a special area and the memories just get better and better since our new introduction to the Casa Dan, Thank you to all the wonderful people that made our stay so endearing! The staff was super friendly and my fiancee and I will be making that lovely hotel our 1st choice for all our visits!

Nothing!

The breakfast

The timetable of the facilities: swimming pool, spa, At the end of the day, when the customers return to the hotel both the swimming pool and the Spa are closed The ideal timetable for closing for the facilities would be 9 pm

The bed was one of the best I’ve ever slept in a hotel in Colombia. Also, the staff was respectful and very hospitable. The ambiance was fantastic as well.

For my booking, it said that we were suppose to receive a room with Mountain View but it wasn’t. It was okay because of our one year old needing peace and quiet.

staff

olor a cigarrillo en la habitación

Staff efficient and helpful; there is a high level of security at the hotel (which felt a little uncomfortable for a UK traveller). Hotel very clean and well decorated. Our room and bathroom was spacious with good amenities. Wifi was very good as was breakfast choices.

We ordered coffee to our room as we were advised we could not take up a cup from breakfast....(only to later find coffee making facilities in the room - would have been good if we had been advised of this rather than paying for room service unnecessarily)

they were working in the next room, completely re building it so it was really noisy and the carpet of the aisle completely covered with working cardboard

The facilities are very difficult to access. The property requires appointments to utilize the pool, gym, spa etc. And the appointments are frequently filled.

Rooms need up grade curtains very durty

Poor breakfast

NO invoice given at check out . Expected to be sent by email, did not get any. Emails to HOtel did not get answr. SO I still don;t have the invoice. Ridiculous for a Business Hotel.