Dolphin Motel

Very friendly staff. Our Room was lovely and clean . Bed was very comfortable. Will rebook to stay here again and would also recommend to others . Thank you for an awesome comfortable stay

Very friendly environment.

There wasn't enough coffee and milk for 2 days and no one at reception to assist when we needed to ask for these.

Very accommodating nice easy walk from town center, lovely new facilities

Nothing all great

This place was awesome loved everything

The room was very clean and tidy. Plenty of room.

I found the mattress was quite firm and woke up with a sore back.

The room was huge, everything was very clean. Shower pressure was amazing, location so close to all shops/wharf etc. Front desk lady was super friendly and area was quiet at night so very easy to sleep.

The room tidy

The staff member was rude, and didn’t have very good customer service when I walked in reception

The rooms were spacious, clean and tidy. Great location too due to its close proximity to the town centre. The staff were friendly and accommodating.

The room I booked was really nice and cosy love

I don’t have any

The only that I like is the location. It is very close to the wharf and the shops.

Our stay at Dolphin Motel was a huge disappointment! We decided to book our accommodation on this motel in Paihia based on the good reviews and nice-looking photos of the units posted in Booking.com and from the actual website of Dolphin Motel. However, to our big surprise, the 2 x bedroom standard unit that we booked was totally different from the photos that were posted during our booking. It wasn't a modern looking unit, the unit was too hot with only 2 electric fans, the chairs and tables were old and way very far from what's in the photos in the website. The beds are very uncomfortable especially the 2 x Single Beds that are lopsided and we were only given one roll of tissue for 4 people for an overnight stay. There were ants crawling in the kitchen and we found a spider in the ceiling in one of the bedrooms. We tried contacting the reception but we were told that there's nothing that they can do as it was Booking.com that organized and assigned the room/unit to us, not them. This is the first time that we've experienced this unfortunate stay! We have been using booking.com for our accommodations and we don't have any issues. The accommodations that we booked before were pretty much close to what is posted online except for this unit in Dolphin Motel. We are definitely not going back!

The new apartments are soo beautiful and roomie

no toilet spray and the towels are children sized

The location was very close to the centre which was very good. Great value for the price. Clean and had great facilities. The bed was pretty comfortable. Had a pretty good sleep

There wasn’t really anything I didn’t like. Had everything you really needed

The location was handy to the shops especially with little ones in tow. Easy walk with a pushchair and older one on his scooter. Plenty of food shops close by for choice of takeaway or cooking in. Beautiful quiet street when no parties are planned. Easy to park. Great rooms, all the cooking utensils you need to make a substantial meal. Lots of space for storage. Plenty of bedding and towelling. Clean and tidy and comfortable unit. Easy to lock up and go for the day. Very happy overall.

We had a person wondering around at 11pm Saturday night leaning on the bedroom window and looking through my car windows. Not sure if they were under the influence of something but it was unnerving with two wee ones fast asleep. There also was a crowd having a party near the reception entrance on the Saturday music loud and swearing chatter amongst themselves during early evening. My kids are not use to that behaviour and asked me what was happening? It was very disappointing to have to walk past that as a paying customer in a place that recommends a great stay for families. The hot water was also lacking. Good in the shower but the bath wasn't worth trying. I ended up boiling the jug a few times so I could use the bath for my baby.

The location is great, just a short walk to village and wharf.

Bathroom had mould on the ceiling and in the shower. Behind the toilet was filthy and mould on the wall. No cereal plates, no egg slice. The barstools were broken and very rusty bottoms. No one at reception to greet us, just a note on the door saying which unit we were in. Rooms not serviced daily.

The King Studio unit was nice and clean, comfortable and very good value for money

Nothing

The Dolphin is always excellent value for money. The rooms ar comfortable, clean and quiet. The front desk staff are friendly and did all the right covid safety protocols at check in. I love staying there and will keep going back.

The decor and the location

Liked all of it

The cleaniness and quietness

Nothing to comment on

the buildings weren’t so close together and the layout of the rooms

The car parking

The beds were comfortable, rooms were tidy and the communication was good.

In room 13 the fire alarm was just above the stove and while boiling some eggs, the fire alarm went on. So couldn’t cook our own food. This is the thing that we didn’t like most. Then the other thing is there wasn’t kitchen towel and toilet rolls in 13. We just grab it from from rooms that we had booked.

Staff

😔😔😔😔😔😔😔😔

Short scroll to the center of town. The rooms were exceptionally clean.

N/a

Separate bedrooms from living quarters. Perfect for access to shops and sea front, but quiet enough away from main strip. Staff very helpful.

Ants in the room constantly. Very dated and weary compared to their new quarters which were fantastic the last time we stayed. No aircon although the ceiling fan and freestanding fans provided were just about adequate. Some wood panelling coming away from the walls was not great given the TV was mounted to them.

Room has everything u need in it including a balcony to soak up the sun in these cold times of winter. Beds were super comfortable, manager was lovely.

Leaving

Rm 1 and was clean and comfortable

Receptionist was so lovely - Very clean place small walk to town which we enjoyed

No private deck - But other than that I can not complain very happy with the service an very clean.

really nice and comfy, very flash

only provided with one key, but two of us in room

The Double/Queen size bed was in the living area

the bed was too hard

bed coukd have been softer ... thats the only thing tho, everything else was great ... thx !!