Sea Star Lodge

The views

1. On arrival, rang bell and was kept waiting really long, phoned number with no answer. Thanks to other guests who let us in 2. Owners were not at property so a staff member checked us in the wrong room. Just as we started settling in the owner came to inform us that we need to change rooms. While they were very nice about it and apologetic please make sure your staff are trained properly to avoid issues upon checking in 3. Finally in the correct room and what a disappointment, the room had a fishy smell, which we traced back to the fridge. Also new room was practically apart of the breakfast area. You enter into the morning buffet and tables. 4. Having to pay for bottled water. Even at 3 star accomodation bottled water is complimentary. Also consider adding fruit 5. Website information is false. Please ensure that your website is updated with current offerings. We were looking forward to a high tea 6. Expected certain level of privacy, but in the lodge we could hear all sounds from fellow guests. With rooms in buffet, lounge area guests should not be allowed to have kids running around after 8pm 7. Room: there was so much dampness covered up by paint, mould, no handle on window, TV that doesn't really work. No outside chairs on shared balcony immediately outside our room 8. It was raining evening but still warm so we wanted some fresh air and opened our sliding door slightly which we soon had to close due to rain entering room. Would be nice to have some kind of cover on balcony. Also the astroturf on balcony when wet became very slippery so after rain we could not step out onto the balcony 9. Communication: Before arriving we received an email asking for any special requests which we replied informing them we Muslim and asked if there is any food options for us which we have still not received any feedback on. 10. Breakfast: completely underrated. Served from 8am but items were still being added to the buffet table. Minimal options.

The views from the room as well as from the dining area were spectacular. Staff was very friendly and always willing to help. The breakfast was also nice, quite a variety of breakfast items, because it was included in the price it saved us quite a bit of money as we just needed to sort out lunch and supper for our stay.

Nothing bad to say.

the view at sea is amazing. very sylish rooms and diner. Personnel was really friendly trying their utmost best to make sure you have a great stay

some small repairs required

The staff were great, didn't end up going to breakfast so can't comment there, but they took care of us for our short stay and were easily reachable.

The room wasn't the same from what I saw on the pics - maybe I got the smallest/worst of the lot there. The bathroom had mold on the roof and in the shower, Mirror is old and you can see it flaking away at the edges. Hardly any space for clothes to be put away in a cupboard. Had a light out in the bathroom, heated towel rail didn't work. Wall has waterproofing issues and was bubbly. Blinds extremely heavy to open and close. There is a list of items like chips, drinks etc, but there was no bar fridge with any drinks, no chips or chocolates nor any milk for the tea and coffee provided. Water had to be paid for, which I wouldn't mind, but as a 5 star place, you would think a bottle would be given complimentary. Overall, other than the staff, I would not say this place was 5 star, and would be very hard to pass as a four star.

The staff were beyond amazing Rooms were large Beds were magic Breakfast and views beautiful

The staff were amazing and the view of the whales from the terrace was the highlight

No window covering for the bathroom at night. It's see through when the light is on

The size and contents of the room were absolutely perfect. The jacuzzi was an absolute delight. The breakfast was lovely but I think it can be improved with more variety because it was either you eat bacon or you don't, no other alternative.

The hot water wasn't sufficient, especially in the morning. It would be good for the business to invest in solar energy or a generator for loadshedding. It would also be nice if the bedding, towels and mats would be changed at least once.

The rooms were superb, clean, great views. Staff were exceptionally friendly. Very easy process to book and check in. Great breakfast & breakfast views! Well located.

Nothing. Everything was splendid!

The place was clean and I enjoyed the sauna. The view was also beautiful.

Not all the lights in the room were working. We were looking forward to taking a nice bath but the water was running out of the bath.

The manager, Blessed, was exceptionally attentative. He makes the venue 5 star.

The location of the hotel is nice, very near the beach and with a sea view from the terrace of the room. Very near the Walker Bay Nature Reserve.

We had the room on the upper floor with a roof terrace. The roof terrace (third floor) has no protection at all (railing/balustrade) and is dangerous. The view is nice though. There are two loungers (fixed into the ground, cannot be moved) on the roof terrace, but there is no table/chairs. The room has a double bed and another (double lounger). (We definitely would have preferred a table with chairs..). Internet was not working most of the time, the connection was so slow that it simply was impossible to use (pages would not load). The room was rather noisy, we could hear everything from the room nextdoor (playing loud videogames all evening) and there were a lot of mosquitos. The swimming pool is small and the space around the pool (always in the shade) will not fit more than 4 guests at the time. Breakfast was very meagre, the 'buffet' had very limited choice and very limited quantities of each item. There is a menu with warm options (eggs), but again, portions are small.

The location is close to a shop and a few minutes drive to a “town center”. The hosts are honestly the best part of the stay. Blessed and Kate are legends.

The location and view from the room. The 5 star service and hospitality from Lucky and Kate. The lush towels and extra amenities in the room and bathroom. The delicious breakfast.

Over powering deco in room. Lack of space to put toiletries in the bathroom.

The hosts were very welcoming and attentive (thank you Blessed and Katy)! The place was clean and neat and had beautiful views too. Breakfast was super with fresh fruit, cheeses, yogurts and fried goods. Will definitely stay here again.

The hosts we’re absolutely incredible

Pool was not heated as advertised Sauna did not work Breakfast omelette was very mediocre albeit tasty

The hosts are fabulous! We felt very welcome from the minute we got there. There's a nice small pool area with ocean view. You can also see the ocean from the balcony attached to your room. Perfect to enjoy a glass of wine in the evening. The breakfast was nice too and we liked that there was Netflix on the TV. We went to a cafe and to see the caves nearby.

Maybe some more of a separation between the bathroom (toilet) and the rest of the room would be nice, but that's really the only thing we noticed.

The guesthouse managers , Blessed and Kate, were very accommodating of us with our little jack russel and went above and beyond to make us feel at home and to treat our doggy also like a guest.

Staff

Rooms are well equipped with views

No wifi reception in the room Insufficient space in room for the couch, would suggest a small table and chairs