Hilton Nanjing

The staff was very friendly. The breakfast was excellent with many Western options. The location was within walking distance of a few restaurants, and also very close to the metro.

The AC in the room ran a bit warm despite being turned down the entire way. Also, our toilet paper was not replaced after it ran out. We had to set a tissue box near the toilet to drop a hint. 😀

The staff at Hilton Nanjing are exceptionally helpful and friendly. The location is great for access to the main metro line, and some of the city's attractions. It is also located close to a lot of banks and a variety of shops. Breakfast offered a good choice buffet of hot and cold foods. Don't expect an English breakfast though. I was more than happy with the Chinese breakfast, although some of it was a little greasy.

The first thing to upset me was that the hotel bar had failed to inform the booking site it had closed down ... considering I had booked the hotel for a birthday cocktails celebration in the bar, this was not a good start. The entrance of this hotel is cavernous, but there is not a lot to offer guests. Following this I then had major issues connecting to the hotel WIFI every day, and regularly had to call for the hotel's IT manager to come to my room to sort it. I gave up in the end. I found the beds a little uncomfortable and left the hotel with a bad back, and on my last day, part of the shower fell off while I was using it! The room was stuffy and the window did not open so sleep was difficult too. The final insult was when I went to use the swimming pool, and was informed I needed a swimming cap - and the hotel doesn't provide or sell them so I should go to the local mall and try find one there 😔 All in all, I wouldn't give this hotel 5 * ... it might be big and shiny but it lacks the detail of a good 5* hotel.

The location is fantastic. Walking distance to Nanjing Massacre Memorial (10 minutes). Metro stop close by. Staff were very friendly & spoke English.

Went to go have a massage but there was no massage therapist available. I didn’t make a reservation so maybe that was a problem. However with opening hours from 10am to 2am I would have thought there would be enough people on staff, especially that it’s rated as a five star hotel. The spa receptionist was very apologetic & offered to bring me to a spa near the hotel. I didn’t want to leave the hotel. It wouldn’t turn me off staying there again. Was just looking forward to relaxing after a long day.

See the title to know what was great about this place. Staff at front desk at check-in was lovely. Shower was terrific! Thanks Hilton Nanjing!