Islamabad Marriott Hotel

The attitude of the staff. The smoothness of the process. Everything was delightful

Literally nothing was below or subpar. Everything was above average and absolutely amazing.

Staff was courteous and environment was good.

Ideal location if you have meetings in Pak Secretariats.

Staff is friendly. No problems at all.

Sakura restaurant. Check in and check out was quick. Friendly staff

Room doors are not that soundproof. Dynasty's food quality has gone down a lot. Quite crowded in Nadia at Bfast in current Covid situation.

Reservation is not available 24 hrs, Staff is not professionally training to deal with guests, asking to check your mobile and your email id for details of booking instead of asking booking .com for copy of email. Card machine is not working in 1st time and staff asked for you card instead of bring a card machine to you. In morning for breakfast, Chair is not clean properly with big mark of bubble like item, Plates (curry) is not clean, old needed to change and stain once needed to clean properly, same for tea pots and tea cups, tea pot nozzle is not clean for long time as having a dark black mark. As Covid-19 is exceptional not proper arrangements are in action by the hotel, guests are taking food without masks, and using the handles of spoons again and again, Manager is asking please tell us the way how we can serve, I replied that you have four counter in place, for each one you need separate server to serve the guest in queue, Before Covid-19 if you are using gloves it will protect the person you has it but not other, so in Covid-19 we need a person who is not taking food and just serving to solve the problem. I am happy to explain with demo if manage require me to do so. Boiled eggs are served with the wastes of hens, enjoy it as you have paid 25000 rs for it for one night to having a boiled egg in 5 star hotel. Amazing. I want to tell the whole world about it. People are silent and having breakfast in these dirty plates and with hairs as identified on the spot and informed to staff, 12/03/21, at 7:18 am. Small plates are having same issues and dates with dust and Manage is saying Sir we are server as we got packed so are you going to serve us a date with dust. These all and many more learning points are already given to management on my 1st stay on 05/03/21 in very polite way and don't even reported here for public but there is no change to this time its fair to tell you all about this.

Lastly security staff is highly unprofessional, even telling my name and room number they asked are you guest here, I am asking them who hire you there as security if guest is telling you name and room kindly check with you management instead of became rude and said you are wear Pakistani flag, remove it, why I am in Pakistan, I have it on my shoulders and who has power to say me in my country to remove it from your shoulders and then unprofessional behavior at his peak. In morning the same security staff didn't check me properly and this time its a avenge, so he wants me to remove all the things from my pocket until the beep sound stopped and in doing this he allowed guest behind me without even checking, what a amazing security. UK Marriott should learn from this branch. I know all of them by names and I am mentioning their names here but if management wants me to tell all I am very happy to do welfare for other guest I will definitely tell this to other guests and expect that all of you should open your eyes while staying at these type of 5 stars hotel it is not a value for money or may you get Covid-19 after the stay, chances are high. Anyone of you can contact me @ Junaid Khalid FCCA mjkhalidacca@gmail.com 0092-343-1858599

RADIQA at reception was absolutely fantastic very helpful very friendly and welcoming

The sheets were not clean. Hair on the pillow. I think they dont chnage the sheets in between guests. The reception guys had a big attitude with locals

Staff couldn't find my booking , taking much time , USD rate are too high then the rate

Dinner buffet is not good and very expressive