Sarai Resort & Spa

The location was easily accessible snd relatively wuiet whilst not being far from anywhere we wanted to go. It is a lical neighbourhood area. The staff were exceptional and always eager to assist with a smile.

The ambiance, the staff were wonderful,the pool,the spa, absolutely everything

Nothing. It's the best boutique hotel

Staff were very friendly and helpful.

Really enjoyed the hotel, friendly staff who would go above and beyond to help. The room and service was fantastic. The breakfast was very good as well as most dishes were made on the spot for you as opposed from selecting from the breakfast bar. Day spa was very enjoyable and great value as well to spoil yourself after a long day walk in Angkor Wat. Very clean outside the hotel as well, its a bonus I will recommend this hotel for family and couples.

Very quiet location but very accessible by TUK TUK to town.

really beautiful building and the staff couldn’t do enough to help you. location was good too.

the property is in need of some repair and covid has obviously taken its toll so hopefully with more tourists the hotel will get back to its best.

Quiet

The pool dirty. Room smelly

Our suite was lovely. We were greeted with a cool beverage at check in. Our room had a welcome bottle of red wine and a fresh fruit platter. The en-suite pool was refreshing. The view from the upstairs en-suite patio was amazing.

none

1. Room is dirty 2. Whole night my room was annoyed because of the noise from the room above my room. There was a sound nonstop for 4hrs, sounds of people moving chair etc. 3. Hotel seems not really well maintain 4. Gym so dirty and broken equipment 5. The water of swimming pool is dirty

Lovely hotel , friendly staff. Good choice at breakfast. Lovely pool area.

I had chosen sarai hotel because it's a reminder of my home country Morocco. The rooms has this modern Moroccan touch bed was comfortable . Pool was nice and attractive with that typical Moroccan blue mosaic. I wanted to thank all the employees who tried to make my stay comfortable Yamko,William, Na ,David the smiling driver who picked me from the airport , lin and jasmine from the spa and the unforgettable Mr.Bourong the hotel manager who was efficient and highly professional towards me.

The sarai hotel unfortunately doesn't have 24/h room service. Last order is by 2300. Eventhough the staff they were smiling but still for a luxury boutique category this kind of hotel should give a better costumer service and care to the guest which i believe Mr. Bourong the hotel manager is the best example to give, approachable when he heard that i had complain about one of the employee working at the restaurant by giving a such attitude while talking and that was unacceptable to take a such behaviour from him or from any person who talk to you im a such rudeness. Same employee took my order as my breakfast box because was going to Anghor wat by 4am by taking the order had to confirm to me 6 to 7 times with attitude (i asked for an apple 1 banana. And brown bread cheese sandwich ) employe after 10 min coming and inform that no brown bread is availabe then was okay with normal bread . Cpl of min after employee is informing me that no white bread only toast and i said its fine . 5 min after employee approached again with attitude and Confirmed back to him then another time to check the order was kinda alot while having my 1st dinner in the restaurant. Next day night called room service asked for 2 scoop of ice cream i have asked the employee abt the price includind service charge and the discount ,was choked emplyee told ( you can check your self) had to wait for 7 min to know the price and still till now dont know how much i just canceled the order i wanted . As i mentioned to Mr. Bourong that im not here to make drama or ask free things just i want to have the same respect i give to everyone's in that hotel . I paid for a service am expecting to have a good one otherwise hostels and self service restaurant are so many in siemreap. Mr. Bourong offered me an upgrade to one of the room , was nice from him but had to refuse and not to acxept it was my last night in sarai didnt want to move.

Great helpful staff. Went over and above to make our stay pleasant

Nothing. great stay start to finish

Fantastic hotel! Maybe not cheap, but it’s worth every single dollar. The staff was very polite and helpul (especially that one of our baggages was lost on the airport - they called and manage to find it). Beautiful swimming pool, spacious and modern rooms. Great breakfast (a la carte!) and fancy restaurant. We recommend the hotel!

David and the rest of the staff provided fantastic service and were extremely helpful and well informed.

Breakfast is yummy. Service of staff is good.

Lizards!

awesome room for a family, very clean, amazing front desk staff

green and murky pool, spa not open yet, limited western options for breakfast, limited coffee options for breakfast.