Renaissance Lucknow Hotel

staff and view

ammm smell for cleaning who cleans room

So, the hotel is pretty amazing and has amazing views from the room. I would like to mention one person (I call him 'dude') from the staff. 'Almaz' We met him at the breakfast, he was serving us. He is one of the best and charming person I've ever met. He was very polite and knows how and what to serve. I'll recommend his name and he deserves a promotion. Not even us, all the other customers were very happy with him.

So, I paid 30 grand for 2 nights and on the last night of our trip, I ordered food from the hotel. The bill amount was around Rs 2000. The guy came with our food(which was not tasty at all) and he asked for a payment first. I told him to put this on my room tab, but he denied and he told me that this is their policy (Asking their customers to pay first) because I booked the rooms through booking.com and this is their 3rd party platform. I mean this is completely illogical and beyond me. If this hotel believes that some platforms are 3rd party and they have some specific terms of it which one way or another creating a disappointment in their customer then why in the hell they are taking the booking from 3rd party. I mean, this hotel thought that I'd run away without paying just 2000 rs? They insulted me and I don't buy that. I've been travelling from past 15 years and been to many 5 star hotels. I've never seen this idiotic term and condition anywhere. Coming to the food, it was horrible. So, I'm from Delhi and I've tried many tasty chicken tikkas. But I ask this question from you (Who is reading this comment), have you even seen a wet Chicken Tikka. As if it is soaked with water and when I lift one piece of the chicken the 'masala' of it was dripping like oil. However, the chicken was soft but overall the dish was horrible. Ohh and how can I forget about 'BIRYANI'. If you are in Lucknow, your expectations about 'Biryani' automatically rises. But they literally disappointed me. The rice has no spices in it. The chicken was a DRY RUBBER. There was nothing to be called Biryani in that dish. Even I can make a better biryani then that and I've never made it in my entire life.

Riverfront view

No spa

Restaurant staff were fantastic, especially almaz and harinder. They were very courteous and looked after us well. Special mention subhash in the house keeping was amazing and very hard working. Well done.

Pool wasn't much of use and privacy, there were guests who went into the pool fully clothes on, staff need to tell them about pool etiquette.

Restaurant staff was good n polite

Very poor service in all areas - housekeeping, room service, admin, parking etc. Does not come even close to brand marriot standards. Additionally, my card was charged without my permission/discussion, despite the fact that i was in my room. No attempt was made to inform me It's as if the staff avoids talking/communicating with guests. Staff also expects a 75 year old patient to come down to the reception, if the guest is facing issue with room key.

Unfortunately, there is no credibility. I gave them a deposit of 3,000 Saudi riyals, including 60,000 rupees, until I brought them the currency. They took an amount and it was calculated at 45,000 rupees, and so they took 15,000 rupees without right. We tried with them to no avail.

They kept us waiting for 30 minutes and could not find our reservation despite reconfirmation and advance payment.

The staff is literally uncooperative and rude

The response of 100 % Cancellation charges inspite genuine reasons

lots of noise at night right upto 2 at night

did not cancel my second day booking, though it was to be cancelled anytime