Citadines Bayfront Nha Trang

Very good, there is a plenty of choices of food, both Asian and Western

The lobby looks a bit dark and not very cozy. Might be better with more lighting

very good location and superior view

no

Very clean bed linen and bath towels

The staffs are all amazing and the room with ocean view was great!

The room was well-cleaned and comfortable. Citadines has not disappointed me so far.

Only stayed one night but it felt like the hotel was understaffed. Arrived at hotel and there was no one to greet us at the entrance or help to carry our bags. After checking in, we were also asked to go up to the room on our own. This is more of a manpower issue than anything else.

The rooms were very clean and nicely decorated. The staff were very friendly and helpful. Location was fabulous.

The breakfast needed a bit more variety. Eg only fruits were dragon fruit and watermelon. No pastries... The beach set up was poor with not enough chairs. We sat on the sand for our 4 visits. Also, those chairs were taken very early and most were kept for the day.

The location was excellent and the pool area was amazing.

The rooms weren’t very sound proof - you could everything happening in other rooms and outside in the hallways. The bed was in some places broken and the tables were stained. The general impression of the room was very dull and of a somewhat used character. The breakfast buffet and surroundings were very chaotic and not very relaxing.

The Front Desk Operations, Concierge, and Lobby Attendants were delightful and were always wonderfully courteous, knowledgeable and professional. They were exceptional.

The restaurant was not organized. The host at the doors of the restaurant was not visible... she sat behind the stand and had to come and get my breakfast voucher from me after I was half way into the restaurant. I walked back to what appeared to be a buffet of hot food and was told I was not allowed in that area. Then a nice young woman gave me 2 options and said I could also select from the area in front of the buffet. There was a nice variety of foods. However when my omelette arrived very soon after I sat down, the bacon was hardly cooked, the omelette was cold and my coffee from the coffee station was not even a bit luke warm. The following day, I was planning on going out for breakfast but thought I would give it another try, There wasn't any wait staff around so followed some people into the buffet area because I did not see anyone to direct me, not knowing if I was going to be shooed away again. I quickly retrieved some breakfast items, ate them quickly and headed off into my day.