Summit Hermon Hotel & Spa

Wifi. Reshma at the front desk tried her best to make our stay as comfortable as possible.

For a traveller who is not too finicky there were many red flags here. 1. Almost no Covid protocol was maintained in the hotel. 2. Rooms are very small, and rooms of same price range/category were quite different in terms of size and facility. Also, the photos are deceptive possibly captured with a wide angle lens. 3. Cockroaches in the room. 4. Why would the rack inside the shower cubicle be broken? The hotel should mend it before renting out the room. This is both tacky and inconvenient. 5. On most days the restaurant staff would insist that we order our dinner by 8pm because it was festival time and people needed to go home. But the hospitality industry runs differently during festivals I would guess. People go on holidays and rent hotels during festivals. Also, it does not hurt to smile and nod at your guests to make them feel welcome. 6. The chef does not enjoy cooking it seems. Greasy and oily food, and rather poor cooking skills. The family preferred just dal and rice on most days just to avoid the grease. 7. The hotel would not give two key cards for two guests in a room. Thus guests in a room cannot move independently. The reception staff said they would open the door if necessary. What if one guest comes back at 2 am? The reception closes around 10pm. There was no answer to this query! All in all, there is a LOT of room for improvement. As a seasoned traveller I say this objectively without any malice. It was not a nice stay.

When I reach I saw that my booking was cancelled.

We liked the hospitality of Ms Kavita who was serving in the dining hall.

Bathroom , where the stool to sit was very low and being senior citizens requested to provide higher stool but they refused it. There was no support to get up from the stool after taking bath.

we booked with terrace family suite, from terrace view of mountains were awesome and that’s the only best part about this property.

room facilities were not adequate with missing heater in another bed, toilet stinks and stuff were not welcoming . sometime bit rude and doesn’t care about guest .

Was clean and staff were good

Very nice people and understanding our needs and made us comfortable

Electrical issues

The way they greet us with Special Darjeeling Tea. It was awesome. Very cooperative staffs. Always helpful. Very nice hotel with a very beautiful mountain view room. Very happy to stay there. Super satisfied. Must recommend for everyone.

Nothing like that atleast for this time. I'm going to explain this in my positive point.

The staff at the restaurant.