Pullman Oceanview Sanya Bay Resort & Spa

Very friendly, helpful staff. Excellent food. Great beach.

Only 1 small pool was heated. Cinema only had Chinese films.

Very friendly and helpful staff. Throughout exceptional customer service.

live music performance has room for improvement.

Very comfortable. Several swimming pools well maintained.

Jellyfish in the beach

Throughout our whole trip , we loved staying at the hotel and never wanted to leave on our last day. All of the Covid tests to get Sanya was totally worth it. We would highly recommend the Pullman Oceanview at Sanya Bay to anyone! The hotel went above and beyond with customer service. This included answering questions prior arrival regarding Covid tests. The staff always tried to ensure you were supported. They took the time to engage in conversation with you and always made you feel welcomed. This began with Rebecca showing us to our room and then answering any of our questions via wechat. Later, Wayne was especially friendly towards us during our stay, often sharing information about Hainan. We even had the opportunity to share a moment with Ohad. This enabled us to express how grateful we were to him and his staff, for creating such a warm atmosphere in this Pullman hotel branch . We loved the beach tunnel access as crossing the road could be quite dangerous. The beach was beautiful and sun chairs with tables were great! Also, it was wonderful to have a hit nearby with towels and lockers for valuables. The grounds of the hotel were breathtaking and Christmas and New Year decorations were beautiful. The mini shops and power banks throughout the hotel was very thoughtful. The pools and gardens were amazing, with soft towels for guests to use. I will honestly miss the view from our window . The overall experience was fantastic! This trip we decided to have package with access to the executive lounge and it was worth it. The view and chilled environment while watching the day turn to night with cocktail.

We loved everything about the hotel and how they are always looking for ways to improve themselves.

This was the perfect holiday. My son had so many options: beach, infinity pool, water park, arcade, etc. we did not need to leave the hotel. The food was good. Breakfast had a variety each day. I feel so rested and rejuvenated.

The rooms are clean and has everything you need. It just needs a facelift. Needs to be modern and trendy. Ceiling had some damp spots.

This was our first time in Sanya and we are so glad we stayed at the Pullman for these reasons: * all the staff at the Pullman were great--extremely friendly and helpful. Some notables were Perou (our booking liaison), Wendy, Leila, Lily, and a few more who went out of their way to make our stay so memorable. Perou welcomed us with fruit and cakes and a children's play tent in our room; and sand toys, shell bracelets, teddy bears for the kids. Perou even had mailed us some stuff that we had forgotten in the apartment when we left. She went above and beyond our expectations! * very good for families with young children. The kiddie pool had a little beach/sand area for the kids to play in. There was also an arcade, trampoline, playground, and playrooms (with supervised activities) * they were doing some maintenance of the lift but forgot to tell us so we ended up walking down 14 flights of stairs with 4 young kids, a double stroller, and bags of stuff. No big deal but that night they sent us sandwiches, cakes, fruit, wine, and fancy water * beautiful view of the ocean from our balcony * gorgeous, well-maintained, and extensive grounds * really good breakfast with lots of selection, both Chinese and Western * very good value for money

The WiFi in our apartment was really poor. It kept dropping for the first couple of days. The staff tried to help but it didn't really work until several days into our stay. The A/C in the master bedroom didn't work very well. Staff came to fix it but it was still blowing warm air in the room. It wasn't a big deal as the A/C in the living room was strong enough to keep the whole apartment cool. The 2-bedroom apartment that we stayed in was clean but poorly designed with wasted space. No large mirror in the ensuite bathroom, unnecessary closets, unnecessary glass door to the toilet, bedside tables were dangerously high (above the mattress level)--2 of my young kids slipped on the bed and fell on the corner of one of the bedside tables, hitting their mouth and throat 😔. The apartment had a kitchen but no dishes, cutlery, pots or pans, or more importantly, a microwave.

This is an exceptional property, the service , staff and amenities are all exceptional. It far exceeded my expectations . The beds were super comfortable , the room was big with a delightfully big bathtub. There are so many choices of swimming pools in this resort that they were never overcrowded. There is also very easy access to the beach , with towels provided as well as food and drink service on the beach. This is a wonderful place for families with children, with so many activities to entertain them. Breakfast was a gourmet buffet and the other food options in the hotel were all very tasty indeed. This was a wonderful stay and it's definitely on my return to list!

The only thing I can think of is that the drinks prices at the resort are a little too high.

The service was great. Pools were super fun to spend time in. Loved the food. The beds were very comfortable. Great value for money!

The area to swim at the beach could have been larger. The roped area to swim was not very out.

The service, the staff is great and helpful beyond duties

The water scooters at the beach are a real danger for the swimmers, driven by teenagers. The level of noise everywhere and all the time.

The service is great!

Noise from the hallway.

The rooms were exceptional, extremely comfy and we enjoyed the pool facilities. It was nice to have a pool for adults away from the children’s pools too. Poolside bar service was speedy and the staff kindly accommodated extra requests written in the comments section of the order for additional drinks. I would suggest to the hotel that the pool drinks menu is extended to include soft drinks and more variety of alcoholic drinks. The beach had a more extensive menu which we also enjoyed. Nightly entertainment by the singers/musicians was a nice touch. As a club access guest, it would’ve been my preference to eat breakfast in a different, smaller and quieter location than the busy breakfast restaurant. The club floor with afternoon tea and happy hour was excellent though. Bella, the manager, was outstanding and helped us with our every request. She really made our experience at The Pullman the best it could be. Overall, I’d stay again and recommend this place to friends.

The only drawback is the location is slightly outside of the busy bars and restaurant areas, which are perhaps a 30 minute cab ride away.

The rooms are nice, and the staff are very professional. The breakfast is good.

I didn't like that you have to take an underpass to cross to go to the beach and that the beach was not private. There was a lot of noise from streetcars passing in front of the hotel. Finally, it was disappointing that only one small pool out of all the ones available was heated. The others were really cold in December when we visited.

The Resort is very nice, rooms are clean, good food, very nice personal. Thank for your help Alison and Jerry.

The pool was beautiful and we enjoyed having the separate pool which was a little quieter from the family pool.

Throughout the night for our entire stay, there was a continuous drilling sound from above. We weren’t sure if it was from flushing or not; but this was every evening we were woken by it.

The pools were beautiful and the beach was really nice. Breakfast was amazing. The water slides were fun (though the long one was slow) and the kids club had lots of activities. The room was quiet.

The room was nice but a little smaller than comparable hotels. The pools were all a bit cold in January (except for the one small heated pool, which was crowded). The service at the restaurant was a little slow and forgetful.

The Pool selection was excellent. Each pool was very spacious and set in wonderful scenery. The heated pool was fantastic, especially as travelled in December. Highly recommend the Pullman! Perou (our host at reception) was amazing. She gave daily updates about the weather, checked in with us daily to make sure we were comfortable and made us feel really welcome! the food selection at breakfast was excellent. The beach access and all the facilities were absolutely fantastic! We definitely recommend the Pullman Oceanview to anyone wishing to visit Sanya!

Nothing-it was amazing!

The pool options were good even though one was closed. The Spa was really good. Good value for money.

The hallway on my floor (4th floor) were not carpeted causing all noise from the hallway to be audible from the bedroom.

The minute I walked into the property, Bella greeted me and gave me her wechat. She helped me so much during my stay finding recreational activities and restaurants. My room was gorgeous, clean. But my favorite part was all the pools and the easy access to the beach. It was truly amazing. I will 200 percent be back! And soon!

There's nothing to put here.

The location was great for the beach, town and airport. The bed was very comfortable, room was spacious and lovely view of the sea because we were upgraded. We really liked the spacious balcony too! Hank and the rest of the team were very helpful. The housekeeping staff were very friendly and room service was good value for money.

The location is perfectly situated so you are near the beach, but away from the crowds. The swimming pools are well-maintained and convenient for families and for swimmers. The staff is amazing. Hanks and Jojo took amazing care of us with the rooms and property. Cindy was marvelous in the dining area and the massages were definitely worth the time and money.

The Internet was very difficult to stay connected.

The hotel Sanya Bay is fairly close to the city Centre and other bays, the staff was absolutely fantastic from start to finish, definitely an outstanding experience. The pool has a few areas which are very relaxing and very well take n care of (even in low season which is when I went). The access to the beach in the back is very convenient, ordering food/ drinks to the pool and the beach very convenient. Specially recommended for a couple or Family looking to relax .

The hotel is very pleasant, comfortable and clean, staff is lovely and helpful, the private beach is great although not always that private but still mainly Ok, BF is very good. Would definitively repeat.

The hotel is just incredible and offers everything you need, the location is also amazing with a view on the ocean. The staff is also very attentive, especially manager 周晶晶 and Herro at the reception. Looking forward to coming back again soon!

The hotel is fantastic for any kind of guests. It means nearly everything inside and outside the hotel is wonderful and satisfactory. I was tanned every day and exhausted playing in Hainan. However, as soon as coming back to my room, I could totally relaxed and enjoyed the coolness. Most amazing is the swimming pools which is located in front of the hotel. Morning time is the best for swimmers, I think.

The hotel is a real piece of paradise, everything is made for guests to relax and enjoy wonderful rest. The breakfast was very tasty and had a vast choice of dishes, even ice-cream, the deluxe twin room with ocean view was very comfortable. The panoramic sea view was awesome. The pools and territory of the hotel were great, very attentively taken care of. Also, the beach is really wide and beautiful and has palms on it, which make it look like a picture from a commercial

The only minus is not about the hotel, it's about sandyflies, that bit us on the beach in the evening on the last days of our trip. Be aware, their bites itch badly and stay for two weeks... So use repellent and better go away from the beach before evening comes.

The hotel and the staff were amazing, particularly Perou! She was able to help with all my requests, including organising a birthday surprise for my friend. There are so many facilities, and the staff patiently communicate with foreigners who have little Mandarin skills. I would definitely return in the future. A big thank you to the team for making my trip so enjoyable.

Only 1 heated pool.

The grounds are well maintained and the pools are beautiful. Very good location as well. Susan at the terrace bar and Eva at the villa check in were incredible. Professional, kind, helpful, and organized. If they are not managers yet, they should be promoted ASAP. All the staff were well organized, helpful, and professional. Good breakfast, afternoon tea, and happy hour.

1. Our villa wasn’t ready at check in time. it was not ready for another 3 hours. We were recommended to go to afternoon tea and happy hour (which are included in our room rate). Upon hearing that our villa wasn’t ready, the general manager was dismissive of our frustration, blasé and condescending. He arrived at our table in shorts, a t-shirt, and flip flops. His attire did not instill a sense of luxury for which the resort is known. Especially with the price of the villa, the general manager upon hearing of a problem, should appear professional and attempt to make up for the blunder. Nothing was offered as an apology from him. The staff were very apologetic and lovely. 2. The wifi in the room was non-existent. 3. The villa was not well maintained. The pond behind the pool was stagnant and overrun by algae and mosquitos. Half of the lights in the villa did not work. The showers did not drain. The fridge smelled like old seafood and durian. The bottom floor smelled like mold.

- The cleanliness, service, proximity to the beach and facilities are impeccable. - Service from the staff in assisting foreign guests for Covid test(s) and ensuring their well-being is absolutely worthy of praise. (special thanks to Bella, Kitty, Coco, Erica and 朱洪侠). - Treat guests with utmost care. It feels overall, authentic. - Good quality breakfast. Facilities of the hotel were well maintained and the swimming options are variant.

The beach is very suitable for babies. The hotel itself has nice swimming pools, especially the big one with some sand for kids to play. Interior has some good vibe of nature. Even if you are in the hotel room you can feel that you are still united with nature.

The place for testing in the hotel got closed. It was super inconvenient to go and get tested at the fruit market or the hospital. There was one place nearby but it was open just for a couple of hours per day and the staff couldn't give us the decent information about its working hours.

The beach is amazing, very big and very funny sea waves. Perfect for long walk. One of the best part of the hotel was the bar at 17th with executive service.... I really enjoyed have appetizers and drinks at the end of the day.

The internal grocery is really small and with few stuffs on sale.

The adult pool was lovely and deep, even though it was a constant battle for the lifeguard to keep children and adults with floating devices out of it.

My room was dirty with bits of dry old food stuck to the desk and the floor not clean, so it made dirty marks on the bedding. The rooms were extremely noisy. There are no carpets in the corridors or rooms and so the sound carries. There are many people in one room, and they leave the door open to shout at families in rooms several doors down. Afternoon tea and happy hour are chaos on the 17th floor and best avoided. Adults and children piling their plates high while shouting at each other and children running around screaming. It was a struggle to communicate- even though there were many expats staff who could speak English were scarce. Hanks tried to help- but said they received many similar complaints from other people.

Thank you for making our stay so so so memorable. we really enjoyed a lot and being a vegetarian it was very helpful to get pure vegetarian food at pullman(chefs really helped us in our request). We really enjoyed the property , the beach and 4 swimming pools. Thank you for taking care of us. Special thanks to HANKS ,WAYNE & BELLA for taking care of us every minute and providing us with every small help 24x7. Their hospitality were superb. When i will go again i will stay at the same property. Never had such a wonderful experience before at any property. Really the helpful staff made the difference.