Summit Grace Boutique Hotel & Spa

We stayed in the hotel for two days in March first week but I felt quite disappointed with the service. First of all they provided us a very small room where there was just a feet space beside the bed. I don't know how could a hotel room be like with the tarriff of 6000/- including breakfast. Then they offered a complimentary lunch or dinner as they understood that they have given a honey comb like room. But the complimentary dinner has the possible worst menu one could get. We rejected that and had dinner with paying the money by ourselves. They even didn't arrange car for returning airport. We simply didn't hope to get such service with the above mentioned price. Really a bad experience

View of Kanchenjunga as it is located higher

Small rooms, “dynamic rates”, the Suite we booked was not comfortable and we had to shift to deluxe room but no discount

Very nice hospitality

Nothing to say

The view of Kanchenjunga and the behavior and attitude of the staff.

In the suite room - 1. bathroom was smelly due to the fact that the exhaust was not working 2. wooden planks on the floor were uneven, noisy, and poorly maintained 3. the curtains or drapes in the room were not up to the mark 4. bedside charging points were not working 5. there was no room heater and we had to request one In the Deluxe room - 1. the room heater broke and had to be replaced 2. the build quality of the room's electrical switchboards were below the mark During our 2 nights stay, the food was average for the first day and below average on day 2. While checking out, we were even presented with food bills we did not order and this confusion took almost 30-40 mins to be sorted. Overall, the experience was not at all nice given the premium amount I paid.

The View is ultimate. Upon complain about room size and bad smell of bathroom, the manager gave us big room (suite), without any extra cost.

The property is very old and refurbished. The bathrooms are stinking/bad odours may be because old drainage system. It gives very unhingenic feeling. This issue may be probably beyond property owners control.

the suite rooms , staff especially “ saurabh “ he’s your go to man for all things Darjeeling

nothing

The location was little above the main Mall Road which provided a good Mountain view though communication was little difficult. The natural view from the terrace was really nice and the property is well maintained and the staff were helpful with all the necessary amenities. The Food was really good and tasty although little overprized.

The size of the room was really small with a kid and compared to the money charged by the hotel authority. with this amount of money they should provide bigger rooms for 3 people or should reduce the rate.

The location of the hotel and the hot water system were pretty great (for Darjeeling).

The hotel double charged my foreign bank card when I checked in. Staff and central reservations were apologetic but clueless and incompetent about refunding my money. My holidays and time off while staying at the hotel were ruined chasing up my considerable amount of money with my bank, the hotel company, the travel website and the hotel staff, rather than being able to relax. Still waiting for issue to be fully resolved after days since I stayed there. Don't book this hotel through booking.com or other international travel websites, this hotel and the company are not ready to handle international guests. No apologies or gestures to make amends for absolutely ruining my time off had been mad from the company so far. Breakfast varied between inedible to indigestible. Communication between staff was very poor. Instructions, requests and orders needed to be told to multiple people. The rooms themselves haven't been repaired or kept up. Bathroom was smelly and had weird holes in two places where the smell came from. The hotel had tried to mask it with overpowering room fresheners. The result was aromas of poo with hints of industrial chemicals which give you a headache. No shower curtains. There were salt crystals forming on the perpetually wet walls in one of the rooms. The other had mold growing everywhere and the warped wooden frame window wouldn't close fully against the elements (we were there during winter). One of the towels we were given was already torn and frayed to shreds at the edges, and only changed after requesting several times. Avoid if you actually want your money's worth (or double my money's worth in my case).