Hotel New Otani Tokyo Garden Tower

The Beautiful garden,Soo relaxing and good for pictorial.

Little bit far from the train stations. Lobby and rooms are confusing because of the distance of Main Tower to the rooms.

Some of the staff were lovely and helpful. Beautiful japanese garden!

The breakfast buffet was not high quality - such as the fruit was tinned. I chose the hotel because it has a swimming pool and spa but I was only told at check in that it was only open to members and not hotel guests.

Room was fine and big. AC well adjustable and functioning. Not possible to open windows. Location is almost perfect in Tokyo. Many metro and/or train stations around easy to reach by feet. Complex of 2 hotel buildings connected with Loby and surrounded by a Wonderful hotel garden. Breakfast in the japanese style accompanied by some international meals. Almost unlimited amount of coffee and tea. Possibility to use dressing room after checkout in hotel underground. Very friendly staff everywhere

Would appreciate better possibilities of waste sorting

I loved the decore, had a very modern atmosphere to it, but when you enter the restroom it took you back to a traditional aesthetic style. I enjoyed the rooms' transition very much. Upon walking out of the room was what you'd expect from any hotel, but you can tell attention to a luxurious atmosphere was pursued from start to finish. No issues there. Going through the buildings, my first time, was quite confusing. The front desk was so oddly far from the actual hotel building, i had to walk maybe a quarter of a mile to get to it. However, the walk was not a boring one, consider it a scenic route. You're walking past shops that present some interesting items from pottery, to garments, to sweets like unique chocolate shops or the well forgotten Macaroon. The oddest thing to see was that although the hotel has its own cafe, it also houses plenty of different restaurants to choose from, and a bar near the hotels' front desk. Clearly a very unique hotel at this point. Another genuinely gorgeous attraction was the hotels' most notable possession; its' garden.

Well, when i was given the breakfast, although it was absolutely delicious, i think there was something different in the eggs. My throat swelled up so much I expelled my breakfast soon after. That was not fun. Never happened to me with eggs before, but had no idea what ingredient there was in the eggs that i was allergic to, so I felt like I shouldn't say much about it. Another thing i didnt like very much was that everything was quite pricey. Quality was there, the hospitality and service was there, but things seemed way too simple to be as pricey as it was. For example, breakfast, the eggs benedict presented itself done well, but there seemed to be no soul to it. No creativity, no flare, just your standard eggs benedict. Same thing with the scrambled eggs and sausage (which looked like it came from a frozen food isle at your local grocery store.). The breakfast seemed like it was not worth the price. I can't say much of anything about the lunches or dinners because i didnt order any from the hotel itself. I went else where. So in conclusion, i felt like the breakfast didnt live up to its worth. I know the price is what it is for the service and hospitality, but the fact that they didnt put passion into making the food, like anyone that enjoys food as much as i do would do, honestly triggers that mildly infuriating feeling in your system. It was sort of a let-down.

I like the location, with the view on a large garden, I like the decoration of the hotel with colourful modern carpets and lots of flowers all around. I liked the variety of restaurants available in the house. The lobby area is a bit poor so we didn't spend anytime there

They have a lots of restaurant but they close a bit too early, especially if you arrive late. I also did not like that you have to pay extra money if you want to enter your room before 2 pm

Great location, views and staff was extremely kind and helpful.

The room facilities are a bit outdated and all services in the complex are very expensive, but in the end it was well worth it.

Great facilites and views of the city. Garden was lovely and variety of options for food whether its breakfast provided or dinner

Good location, Attentive service (bell captain, housekeeping, concierge), Good room amenities.

This time I stayed at the Garden Tower, but I was not notified in advance that the Reception and Bell Captain services at the Garden Tower had been suspended. I had to call the Bell Captain from the main building by phone to take my luggage, and had to wait outside in the cold while I waited for him. I had to go all the way back to the main building to check in, and then back to my room in the Garden Tower. Also, when I needed to catch a cab in the morning, I had to go all the way to the main building, which lost me certain time. If I had been informed of this in advance, I could have made a reservation in the main building, which would have been very disappointing.

Fast service

The shampoo/soap container is too small