Emotions by Hodelpa Puerto Plata

The staff were very good and attentive.

The food was very bad, I was suppost to stay in for 2 nights but the send one I had to leave the property to go to the hospital.

the staff was very nice and polite

the breakfast buffet closed to early we where not able to eat breakfast

The staff.

The pool. No shade, too sunny.

The staff is excellent, food is ok, no always the freshest, it’s a beautiful place, housekeeping is excellent, checking in was annoying.

Pool should be bigger because it’s a large hotel, checking could be easier.

the staff and comfortable room

the food

The receptionist was a little bit annoying because he like to make a lot of jokes.

The facilities, the pool, the services and the food was excellent.

The property had a great number of activities such as a batting cage , tenis court , ping pong table , volleyball, minigolf etc

everything was up to my expectations , the only thing is the juices need to be more natural

The place was beautiful, delicios food and the staff is very kind.

There is no variety in drinks and the juice are not natural.

the personal was friendly and always there for anything you need.

when locals came around it became hard to get lunch at the buffet.

The people very nice

The security is unprofessional.

The only nice host is Juan, and the lady from the coffee shop

Food is nasty, host are rude, no entertainment at all, at least open the club

the location

they made me wait outside for 3 hours (until 3 am) before giving me a room just because they couldn’t find the doorman.

The hotel was very nice, on the beach and the staff was very helpful. my favorite part was the food, it’s great to finally go to a resort in the Dominican Republic and not get American style food served to you. For that I stay in the U.S.

I would’ve like the alcohol that is included to be top shelf names. but everything else was great.

The grounds were nice and staff were friendly

The food was good I been to a bunch of resorts in DR this one so far is top 3

room smell like mold water drips in the bathroom reading other reviews I was warn

The food ,the rooms are spacious and clean.we love the environment..I will go back.

Lack of intertaiment. But is quite and a good place to relax.

The entertainment was good.

Service was mediocre. My room key didnt work, my safe was broken, and the room was covered in spiders. Even on the bed. I took photos of spiders even on my pillow. I got a lot of spider bites during the night that later turned into clusters. They did not have good customer service as we asked for a room change and they did it with attitude. I don't think they believed me about the spiders but a sac must've exploded because all of them were baby spiders and they were all over. I took photos of them and of my bites. They had bad customer service we paid a VIP room for over $250 per night and they treated us like crap with the exception of the employees at the buffet who were actually nice.

The cafe was fantastic. All-inclusive aspects were convenient when functional. The location by the beach is great.

Book Junior Suite with a note "Stable internet required with quiet as a nice plus". Upon check-in, assigned the wrong room type on the first floor right beside the pool. Requested correct room and was, once again, assigned wrong room. After a full day of travel and hours trying to resolve the room, decided to just try again tomorrow. The third room was correct and quiet. The Internet went out five times over 15 nights. Twice were two 12 hour blocks (over 24 hours internet was out). Requested fourth room. In the fourth room, hot water, AC and internet went out. My last night it was so hot in my room I couldn't sleep but, no problem, for some reason fireworks were going off at midnight directly above the room so I was woken up anyway. Property flooded on week two. There is little to no drainage in many areas- it was like walking in a swamp at times. Hot water went out at the beach restaurant while using the bathroom. Soap all over my hands and had to run to the ocean to wash off. I spent many trips going back and forth to the hotel desk and them saying "come back in an hour" which was code for "we have no idea so just keep trying". Spent six hours, one time, trying to get guest services. Front-desk is overworked and not at all organized. Needless to say, this trip was an absolute nightmare. Your results may vary of course.

The Cafe has delicious, pastries, and cappuccinos, and it’s included with your stay. The food was delicious. The pillows , sheets and mattress were so comfortable. Mini fridge in room nicely stocked. bathrooms by the pool area and the beach were always clean.

The staff at reception was not sure why I was charged more on my card then what my receipt said. The AC in one of the rooms didn’t work. We called the tech several times and nobody fixed it. We asked for toilet paper and they took almost 1hr to send someone. When I checked in I couldn’t get in the room, reception said they would send someone and nobody came. I had to go down myself to get a new key. The staff at the Buffet come off w/an attitude when you ask them for something.(coffee, juice) All the liquor is super watered down. Impossible to get a reservation at one of the restaurants with a family group. Beach was all sand in the water. out of the three days I was there the pool was clean one day. The other two days there was a Band-Aid and flies.

The breakfast was great, but it was very much the same thing every day.

After dinner there was not enough entertainment. No shows.

The beach was ok, hotel was big. Room was big with a balcony.

Shower in the bathroom was always clogged, sink as well. The food was almost always the same. Not a lot of choice, not at all. I could give maximum 3 stars to this hotel, not 4. Food was only typical Dominican, it seems like the hotel is more for local people's. Water in the shower had a HUGE chlorine concentration (swimming pool ok, can understand), not any other hotel in Dominican Republic I've been had this chlorine concentration, when you wash your face you keep smelling that all day. Definitely a point for this hotel to check this !!! Nor normal at all. Even if you got tanned on the beach, this chlorine will wash your vacation color away hehe. Terrible. Also Mexican and Italian restaurants inside the hotel were not delicious at all. Poor service. For 3 stars this hotel could be ok. For small kids ( 2...3 years old) almost NO any food good, except of the spaghetti, egg... Fruits: poor choice, not even ripe. They even have no microwave in the hotel, no any. You have extra coffee/wine(drinks)/games (small cars for kids)/gym locations in the hotel which are ok!

the beach

food and service were bad

super clean, friendly staff and great service!

Staff were pleasant and tried to make things more enjoyable.

The room had an awful smell and was humid. The bathroom was rusty. Cabinets and curtains were stained

Some staff are very friendly

The customer service and they don’t help you with what you need.

Room was pretty good. Bathroom was nice and clean and bed was big and comfy. AC was flagless. The complex was not as big as we thought but it was easy to reach every location without getting tired. Food was great (the best snack bar I have seem so far) so were the drinks. Overall, it was an enjoyable place.

We missed some kind of sofa in the room. Also Theme restaurants did not meet our expectations, the regular buffet was way better.

Room was perfect and clean. Wifi signal was strong in the room and everywhere on the resort. Breakfast, lunch and dinner were all great. Big selection. Friendliest staff I've encountered.

Occupancy was only about 15-20% and because of that the a-la-carte restaurants were closed. No problem though as the buffet was excellent.

Reception was helpful and changed our rooms quickly. Pools were nice and grounds weren't crowded. Beach was nice and there were no vendors. Bed was comfortable and spacious.

Food was awful. I had diarrhea after every meal. I found plastic in my food three times, even in the meal we paid 50$ for during the 'romantic dinner' at the beach, which I greatly do not recommend. All the food we were given besides the steak and mashed potatoes for the 50$ meal were from the buffet. They also gave yellow pepper, but it wasn't edible because the seeds were still there. The carrots were too hard to eat and the first layer hadn't been peeled. The wine was cheap too. I don't remember the name, but we googled it and it was an 8$ wine we were drinking when 'fine dining.' Pillows were too stiff and high and made our necks hurt in the morning. Our first room was not cleaned at all. There was urine on the toilet, hand prints on the walls, hair and crap on the floor, and the room was damp and humid. We called reception and they cleaned up another room for us. We realized the next day that the new room had a leaking toilet that smelled like urine from a public bathroom. The bathtub on our balcony was dirty, and then the next day we saw that the plug didn't work so it wasn't usable anyways. We paid extra for that room and we got less. So we went from a dirty room to a broken room. At that point we didn't want to switch again and waste our time. This is the fourth resort in Puerto Plata we've visited, and it was the most expensive. We will not be coming here again. The food was worse than Sunscape, the grounds aren't as nice as Lifestyles, and the beach isn't as pretty as Wyndham. This is the second worse resort we've visited, second only to Wyndham, which had awful food but at least didn't make me sick.

Really nice, clean and quality

Pool not so exotic but clean

We go to the hotel and the check in last like 45 minutes. Then we go to the beach food and was good but the chicken had finish. We bring the kids to Arcade and almost all games wasnt availabe. The hotel was really empty. At night when we suppose to bring the children to the buuffet and there's not buffet. In that moment I just want it to leave. We got dinner in the Mexican restaurant , it was reàlly good. In the morning we ate at the buffet, no variety of cheese and the mangu was really baď. So we decide to go. I'm going to ask for discount of my pay bc was really dissapointed. At night there was not buffet bc the hotel

the time they took to gave us the room it was unnecessary

The pools were not clean the water was dirty, the bigger pools the water looked like a dark green.