Cassa Luxury Homes

this place is just perfect. the breakfast was so delicious, the bed was super comfortable and the staff very nice

everything was so good the only small detail is that you need to reserve ahead in order to use the gym or the pool for just 1 hour. and the times that those are available aren’t convenient at all so we couldn’t be able to use any of them

This is nice hotel in an upmarket safe area in Bogota. Walking distance to supermarkets and shopping. The rooms are spacious but look a bit empty as furniture is sparse. Good breakfast with two very service minded guys who provide everything you ask for. Gym and heated pool on the top floor.

Do not stay at this hotel. The staff (with the exception of the breakfast crew) urgently needs training in service and attitude. Chatting on the private phone is more important than taking care of guests. The night receptionist started off well, BUT AT CHECKOUT WE WERE ACCUSED OF STEALING A BOTTLE OF SHAMPOO. After washing our hair with body gel for three days they wanted to charge us for stealing a bottle of shampoo?? How on earth? We've stayed in a zillion hotels but never experienced anything similar. After explaining that that no shampoo was ever available and the conditioner was in the shower, they understood they had made a mistake. No apologies, no help with all the bags when we left. And a general bad attitude, even before the accusation of grand theft, throughout the stay. Just don't stay here. And if you still have to, make sure to take photos of all accessories, and try to avoid the reception staff as they shouldn't be in the service business in the first place.

The staff was lovely and was right next to everything

the staff

nothing

The room is very stylish and modern, and ours had a massive TV already with Netflix, Apple TV, Prime etc. The kitchen has a basic but okay selection of cutlery, pans and cooking utensils. The breakfast downstairs were very good. The heated pool on the roof has amazing views. The property is also just round the corner from some lovely cafés and a really well stocked supermarket. The park opposite is also lovely to have a walk in, it also has a play area which is great for the kids.

Our room was at the front of the property and although it had good views of the park the road is quite noisy. The second room in our apartment also seem to be next to the main downpipe for the bathrooms in the hotel so you would often here rushing water. The rooms are comfortable and look very nice they actually don’t have much useful stuff in them. Our room didn’t have any hand soap and when we asked at reception they said they didn’t have any (although I know some of the rooms did, so maybe that was a one off). In general the rooms are missing some basic kitchen stuff like washing up liquid, sponge, dishcloth, dust pan and brush. You can obviously get all this stuff at the supermarket on the corner, but it does mean you end up buying stuff for potentially only a couple of days. It would have been nice if it was just included.

the rooftop pool and the gym were the highlight of the property along with the beautiful park across the street. make sure to make a restoration to use the pool and gym. I enjoyed the residential aspect of the location but someone (like my partner) who likes more hustle and bustle would find the location too quiet.

I thought I would’ve been okay with no heating but my goodness it gets cold ! it really affected my allergies. also the elevator didn’t register the cards well to access your floor and the room wasn’t well planned with no outlets near the bed. the breakfast was decent.

The property was at a quiet and safe area in Bogotá. The room was clean and big with everyone you need. The breakfast was also very nice too

The room was pretty cold at night and it did have heating system

The property is new and modern! Very clean, close to the T zone and restaurants! The staff was AMAZING! Manuel, Stefania and Paula and the rest of the staff make your stay even more appealing!

Nothing! I like everything!

The property is lovely. Staff are very kind and helpful.

Breakfast could be better and the windows in our studio were broken so we couldn’t close them.

The place is modern and clean.

The place is just perfect I go there every time when I am in bogota

Nothing

the location is excellent, it has a gym and a pool on site so it makes it even more luxurious like. Breakfast was very nice and the staff were very good!

The property most often was looked after by the porters who were restricted to help guests. They only provide one room key per family or group which is also not convenient.

The included breakfast was very good ,The staff are excellent ,so helpful and kind .

The hotel is very well located, in the north of the city, literally opposite Parque El Virrey and at a 10-minute walk to Zona T. Rooms are really big with a living room area, a full-equipped kitchen, bedroom area and a really spacious bathroom. Breakfast is served from 6.00 to 10.30 and it's pretty varied. The staff are extremely helpful and are always willing to make you feel comfortable.

The hotel rooms do not have central heating and the bedroom at night is pretty chilly. Breakfast on Sundays has limited food. Not too many sweets for breakfast.

The apartment is great and quiet, very modern, 2 bathrooms. Free car park.

The swimming pool was not available

Super nice staff, comfortable beds, nice facilities, great location, parking and breakfast included, very clean.

We had to switch floors, if you stay in the lower floors you can hear people talking on the street. Is is city leaving so you expect a bit of noise, however people talking so close to us, not fun. The staff was very nice and relocated us to the 5th floor….very nice!

Staf great, the location could not have better, just a super place To stay I Bogota. the area was the best in Columbia. If I ever go back to Bogota. I will go back to this hotel. My only Problem, I did not speak much Spanish and they did not Speak much eng lish

My only complaint was the lack of staff who did not speak English.

staff was wonderful

staff very friendly

I would just suggest a document with information about the hotel - pool needs to be reserved, breakfast info for room ordering.

spacious, relaxing, quiet, clean, comfortable.

Room was nice and food

They controlled temperature in room also WiFi sucks

rooms are clean and modern. Location is great, across the street from a beautiful park, walking distance to many attractions/shopping/restaurants - The staff was VERY attentive. Breakfast was good.

Seemed quite stingy on the small things. One glass. One coffee mug. Two teaspoons. But then there were countless throw rugs and coffee table picture books, which all seemed a bit odd.

Only negative was new construction next door. But the noise was kept at a minimum.

Only missing thing was lack of heating, but this is generic in Bogotá.

One bedroom appartment could have a better separation between day and night parts.

No room heat...room temp was 60 degrees

No AC

I did the reservation two weeks before the date and while I was in the airport 5 hours before arriving to the hotel they told me the rooms are reserved they gave it to someone else because they wanted to extend and that was very disrespectful. Very bad reason and I would never recommend anyone a hotel who doesn't respect there word of confirmed reservation. Thanks God I was welcomed in a better Hotel

a bit noisy at peak times. but calm during the night.