Karuizawa Prince Hotel West

The staff was professional. You could feel that the staff will do anything possible to help you get the best experience. The housekeeping was detailed and friendly. Facilities were fantastically clean. There was shuttle service around the area. The driver was also attentive. It was near a shopping area. Do note that most eating places close at 7 in winter. There were also ice activities for children from 4 years old. All in all, it was a wonderful experience topped by a great team of staff.

Nothing I didn't like really. It's a place I would go back again for skiing. The place was a little old but it was more than made up in other ways and it is also going through renovation at some parts during my stay.

The room atmosphere and the hot spring.

Nothing

the location to the outlets were fantastic.

The cabin was very cold, and the check-in process was overly complicated. The front desk told me to wait to park my car because the van would follow me and then take me to the cabin. While waiting, the valet asked me to park my car and then come back to the main Center by foot. The parking lot isn’t too far, so I didn’t mind but it was a lot of waiting. Then finally when it was time to be taken to the cabin, I had to ask that they bring the luggage with us because I could see the luggage cart was just sitting there in the lobby. It was surprising that this whole process was as confusing for both the costumers and employees.

The location is very convenient for exploring the area and going to outlet mall. There was some wait (5 minutes) during check-in as this large hotel seems popular but it went smoothly. Decor is simple and elegant. Room was clean and comfortable. Nice to have sink separated from toilet/bath. Coin laundry worked well. Good to have a FamilyMart near lobby. Huge and manicured hotel grounds, great for walks.

Appreciate the upper vent windows to let in cool air but may benefit more from having real windows.

The location inside the ski resort and next to the outlets, the size of rooms and onsen. Everything was awesome!

the hotel itself is very comfortable and locate in very convenient place.

not at all, we enjoyed every sec of our stay!

the hotel area has trees all around, very pretty. they have shuttle bus with a timetable as the cabin is quite a walk away with the luggages. there’s a family mart right next to the hotel lobby and their outdoor onsen is really nice. they have shopping area near to the hotel as well, I think there’s a lot of facility available such as sports and skiiing around the area, good for family outing. there’s a hearing mat at the dining area, kept us warm when we were hanging in the living area

it can get pretty dark at night, and we have to rely on their bus services to get back to the cabin, alittle stress as to searching for the bus stop and also get on at the right timing. basically you can’t get to anywhere without bus unless you wanna walk. which is troublesome if you have multiple bags and luggage.

The cottage is very clean and comfortable. The staffs are wonderful and knowledgable.

The resort shuttle bus is small and only comes every 30 minutes. It gets very packed during peak hours.

the cottage is quite old building. the curtains have holes. well, another, in total everything is clean and good service, as usual.

The facilities all old and don’t have WiFi

Super clean and really beautiful interior that felt super authentic! Handy buses that take you around the place for free as the place is huge. Super close to the train station and to the shopping plaza.

We aren’t native Japanese speakers and got a bit lost while walking around.

Staff

trained reasonably well.

skiing facility and nice scenery

Shuttle service for guests and delivery/pick up of luggage from hotel to cottage and vice-versa. Good food, the many shopping outlets and serene surrounding. We also like that the hotel had lent us a weighing scale to weigh our luggage. That was most helpful.

Would be better for the hotel to provide wifi in the cottage.

room was clean and modern. onsen was lovely!

no communal sitting areas/workspace etc. no kids club. come up as kid friendly but I disagree.

room set up pre arrival and the west wing was brand spanking new

Room is good, onsen is good

a bit pricy to dine in

Proximity to ski facilities, train station and shopping mall.

Lack of english speaking staffs.

waiting shuttle bus for a long time .

Could not be able to communicate with staff, reception included, in English. Rely on shuttle buses between hotel and railway station - buses always full and takes long waiting time. Rely on shuttle transportation to travel between the main lobby and the cottages. Waiting time always exceeds 20 mins. Cottages are too old and requires renovation. Only 3 restaurants are on site and priced expensively.