Sunrise Nha Trang Beach Hotel & Spa

The swimming pool was awesome. The bed very comfy. The staff lovely and helpful and the breakfast buffet was exceptional. We had balcony beach view. It was beautiful by day and colourful at night

The aircon in rooms was average. The private beach was way over rated! It should not be labelled a private beach. We had to wait for extra beach beds to be delivered because the 8 beds on beach were taken. They estimated half hour wait for beds.. too bad if everyone staying at hotel wanted to use 'private beach' at same time!! The hotel attendant at beach had no idea. The day spa was closed! Under renovations.. something we had to figure out for ourselves and reiterate to another guest who was also looking for it! We were never told this and it is still advertised on their page as open! It's literally called The Sunrise Spa Resort!! They tell you not to drink the tap water and only leave you 2 little bottles of water for drinking and to brush yr teeth. Level 10 bar closed! Would have been great night view if open. People were smoking in rooms and it was coming through the vents into other rooms. Don't order the steak sandwich! The bathroom was an accident waiting to happen! It was shower in bath. Bath was deep so it's a big step into bath to have bath or shower. The bathroom flooded no matter how hard you tried to confine the water to the bathtub.. leaving it wet and very dangerous to get out of. It was slippery. There are no fans in bathroom either! We all know why toilets need fans, right? As lovely as the swimming pool is?? I witnessed a Few guests slip over on tiles. My partner slipped over and fell to ground, it was a miracle she didn't injure herself. We finally worked out where tiles had been replaced to tread lightly as not to slip. It was very dangerous.

the pool and ocean view, clean rooms. room service staff very attentive and helpful.

rude reception staff, poor breakfast room setup and quality, dirty foyer, unusable bathtub, dark hallways and many dark corners make the hotel just a 3 star hotel! We stayed at the grand deluxe 3 rooms 3 nights. Reception staff were terribly unfriendly and aren’t meeting any 5 star service standards. Some of them were great (a Cuong, security, pool staff). Reception staff very rude, while we were waiting for our trips in the lobby, some of them kept chewing eating something at the work desk and staring at us talking about god knows whatever. This would make any guests extremely uncomfortable. Some of them didn’t wear their name tags as part of a 5 star hotel uniform, why? I hope the manager can take care of this feedback and train them for improvement. We have travelled to many places in Vietnam and Nha Trang with this hotel reception leaving us a perception of unfriendly rushing people of Nha Trang. We won’t come back to this hotel.

The location right on the beach was great. The pool was beautiful. A short walk to everything. The staff were super friendly and always helpful. We stated in the executive suite, and it was excellent value for money.

It was a little quiet as it was just before summer, so there were a couple of little things, although not enough to spoil the amazing place. The pool barman didn't come and ask if you wanted a drink. You would have to go up and order it and then go back to your lounge. The Lvl 10 cocktail lounge wasn't open. The spa and beauty salon were closed for renovation. Limited English speaking channels on the TV.

The hotel it self was very nice and the staff where always friendly.

I didnt know the chips and drinks in the bedroom where just a gift. It would had been nice if it was written somewhere that they weren’t, or maybe i just didnt see the list, but had to pay for them when i was checking out

The foyer was fantastic and our room with spa on the balcony overlooking the ocean was a nice surprise, having towels and sunlounges ready for us to use on the beach was also very good. Nice meals and thanks to all staff but special to Mr Dung, Mr Tien, and Ms Hoa during our stay. Steve & Tina

The breakfasts were always warm and plenty of choices. The staff always made a point of being friendly when we left the hotel and welcomed us back. No problem when we complained about damp, they immediately changed our room.

The bed linen could have been changed more often. There was a stain on a pillow case when we arrived and it was still there when we left. Not the quietest room, as it overlooks the main beach road, but the view from the room more that compensates for this.

The bed's size is big, the biggest bed I ever experienced. The staff was very nice and helpful. We got upgraded to better room and were allowed to check out late with no extra charge.

The facilities were quite old, so some of them are not in very good condition.

Staffs are friendly and helpful

Communication is the problem between hotel’ s departments. Some of the services are closed and breakfast are not up to the standard of a 5 star hotel

Room, view, clean, breakfast

Some attitude of Staff

The pillows smell badly. The blanket is rough.