Hilton Manila

The room was so nice and the pillows were so soft. It’s so spacious and comfortable.

Pool was so cold. No jacuzzi, just jacuzzi style pool, they should be more specific about this because we expected it.

The room was excellent and the high speed internet was outstanding

The airport transport service from the hotel to the airport was about 2000 pesos, way over priced for a van to the airport. The same type van from the airport to the hotel is only 350 pesos, the Hilton Manila airport service is way over priced.

The room was excellent although the bed could have been bigger. .

Breakfast was little disappointing. There were few choices, and didn't see any European food.

The room looks nice

The shower was cold at 3.30am before an early flight

The property was very close to the Airport and it was clean.

I didn’t like how the hotel was inconsistent with their covid protocols. The first day they allowed my cousin who was vaccinated to visit me and i saw other guests had visitors too. However, when my other cousin tried to visit me as well the staff wouldn’t even let him into the lobby. Their guest guide on their tv wasn’t updated on what was allowed or not, so how was i suppose to know? If the hotel was so strict with their covid restrictions then why was there a fully functioning casino in the back? It just seemed unfair to nit pick who was allowed to come and go. I get that they are trying to keep everyone safe but as a nurse who has worked covid since the start, some of their restrictions are over the top and lack evidence based research to back up their practices.

The property, the cleanlines and staffs was plus points…

The buffet was not as expectected so its a minus points.

The place is exceptional

Nothing

The location was great for us as we needed to be in NAIA earlier than 3 hours before our flight. There were a lot of restaurants and other establishments around so it wasn’t hard to get food if you do not fancy anything at their restaurant. Also, their gym is 24 hrs which made it easier to squeeze in an early morning workout before we flew.

They were charging me an extra Php250 for service charge when I tried to order a cup of black coffee which I have never really come across in other hotels. I phoned to ask about their airport service as it was a 6minute drive from the hotel. They charge PHP2,000 to get you from Hilton to NAIA which as I said is a 6-minute drive. I think that is extortion.

The location is very close to the airport and resorts world has all the shops and restaurants just a walking distance, the staff is very accommodating specially the front desk. Professional and attentive specially the frontdesk who took care of my check-in, his name was (Michael)

nothing

The hotel is five-star!

The airconditioning broke down in one of the rooms. The technician didnt come back and essentially I paid a hot room. The management extended our check out time and paid for breakfast plus gave us a free upgrade next time. That was the only caveat but they were apologetic.

The cleanliness

The breakfast was the best hotel breakfast our family has ever experienced.

N/A

The breakfast buffet was good with enough things to choose from. We especially liked the dinner that was delivered to the room. The cafe was a nice touch with free coffee, soft drinks and pastries. The pool was opened so, my girls were happy. I enjoyed the casino alot since its just downstaires.

Most restaurants was closed and we wished there were more of american type of food to order. House keeping was minimum....we had to call front desk for fresh towels and toilet tissue.

The bed and pillows were really comfortable and I had a great sleeping experience. I liked that we have a seating area in our room and the work desk was just perfect for my needs. I liked that we had a Chromecast option available for the TV. Interior of the hotel lobby and reception area looks really beautiful and the Christmas ornaments were all elegant.

The water pressure of the bidet was low. The breakfast buffet selection was only fair; I expected more for an international hotel (latte was great though). The view from our room is the Grand Wing building which looks worn-out. The value for money was not that great; it felt like I was paying more for the name than the amenities and overall experience.

The access of Executive Lounge was amazing and the foods were mouth watering.

thankyou hilton my kids enjoyed our 3 nights staycation but the breakfast are not included when you booked a room sad

breakfast not for free

Staff were friendly. Close to airport

The place is not worth the price. Everything was closed or broken. No bar, Too many guards and security people acting like they are prison guards. Too many rules. Pool was ice cold, too cheap to run the pool heaters, pool bar closed, jacuzies closed, bar closed, restaurants closed too early. Not good food, room service super expensive, room overpriced Tv channels cheap , no premium channels I did not enjoy the stay , everything is wala. Room did not have hot tub like advertised Bed was hard Carpets were smelly

Staff in all departments very professional and courtesy and helpful attitude displayed at all times. Eck, the housekeeper responsible for cleaning my room 930 fantastic and very competent, polite, and very efficient

N/A

staff friendly and helpful. very comfortable room

food is overpriced

Service

Safety measures. Location

Room was well designed, bathroom was huge and study table had all the power ports.

Bed was really comfortable, unfortunately the pillow was too soft, really need more support.

Room was great and we were offered a cake and balloons for our anniversary

Comfort room lock wasn't working and th swimming pool's heater was informed broken

Room is new

Food is just passing

Room - impressive and comfortable. Breakfast - very impressive due to wide selection of dishes. Location - very accessible. Staff - very accommodating and friendly.

Room, Breakfast, Good location

None

Really nice hotel. We had interconnecting executive rooms. Almost everything was 1st class. The bedding, towels, amenities coffee machine all excellent. Despite conditions causing shortage of staff they all did their best to serve us well

I am used to Asia style firm beds but all in our party agreed that these are hard. Mattress topper would keep the firm support but make for a comfortable nights sleep

Proximity to airport and Resorts World. Area is quiet and safe

None

We had booked a pick up from the port as it was a rough part of Manila and the driver was late collecting us and so we were left stranded with no apologies and then they wanted to charge us twice for this service as our ferry arrived late. I was very upset about this and explain it to the staff on arrival and still didn’t receive an apology. even at checkout they still wanted to charge extra and even though I was late then for my airport transfer and explained I just wanted to pay and leave they still took absolutely ages. I have travelled extensively and this is my most disappointing experience in a hotel. particularly of this standard I would have expected much better.

Waiting time reception

They made a mistake in billing, and until now I haven’t received the refund, it has been a month already

The bathroom faucet drainage was clogged. It needs repair.