Holiday Inn Express Hotel & Suites Texarkana East, an IHG Hotel

There were no signature cinnamon rolls because no one had set them out to "rise" the day prior, the omelets were luke warm, no bananas and no juices. Not typical of the many HI Express's we normally stay in.

The breakfast that we normally are used to having available. That is a reason we stay there so we can have a decent breakfast before we continue our travel.

the property was beautiful. but the mirror in the bedroom of the room was cracked really bad that it was a little embarrassing to put my family that came out of town to

I loved the property

The person who checked me in was very rude. Room smelled like mildew. Hallways smelled like urine. Carpets were filthy. When I told the clerk about the smell he's like yes probably the pool, smh... Bathroom wasn't cleaned properly

Odor, dirty carpets and bathroom

The location was in a quiet area.

The staff are terrible. I arrived only to be given a room with a completely broken a/c unit (extremely humid in the room, phone wouldn’t work, and the bathroom vent wouldn’t work. I went back to the reception desk and they made me wait so they could attempt to fix the issues in the room and told me they had no other like-rooms (king bed room) to what I had booked. I was also told that they can’t upgrade me because ‘they would get in trouble’. after 20mins they finally stopped trying to fix the issues in the room and magically had another room of what I had reserved. bathroom was dirty and the tiles were broken. the carpet in the hallway looked like it hadn’t ever been cleaned and the elevator had stains all across the walls and the handles. breakfast was decent at best.

The location was convenient to everything

Breakfast wasn't served until 7 which was a major disappointment as we had to leave the hotel by 6:45. The beds were very uncomfortable, the shower head was broken, the TV didn't work properly, and the morning we did get to eat breakfast nothing down there was working either. There was no milk to feed the kids. The pancake machine was down. The entire 3rd floor was loud and smelled of weed. We stay in multiple hotels a year and choose holiday inn due to breakfast and facilities. This one is by far the worst experience we've had.

The location and easy accessibility.

I booked for early check in which didn't happen and the morning crew was rude..

The cleanliness of the facility and the location.

I booked the stay for my 7 yr old bday because she wanted to get in the pool and the pool was not accessible the whole stay!! Very disappointing!!

the breakfast was good

The bathroom had roaches and hair was in the corner of the bathroom. Front desk help could have been more courteous and professional.

The breakfast was exceptional

The clerk at check in was not friendly. I kept thinking that she disliked me…perhaps because of my color.

The breakfast staff was great and helped in any way they could and the food was good

The front desk person was not very nice. We called to see if we could check in early and she could give us an answer. We drove from Illinois to Texas and got in a lot earlier. We went to the.hotel to see if we could check in early and she was rude about saying she wasn't sure. I asked if she could give a time to check back in to see if we could check in early and she said she wasn't sure. The rooms were being cleaned. We left and found d some things to do and checked back I at 1pm. She still said she wasn't sure of she could get us in early. We asked if we could use the pool to wait for a room to be cleaned and she said no. We had no were else to go so we waited in the lobby. While waiting in lobby it look like a lot the cleaning staff were just walking around, not really doing anything. As I said above we drove from Illinois to Texas and just wanted to check I. A little early to relax from our long drive and she wasn't very nice to us when talking to us.

The breakfast and staff were great!

The room was not sparkly clean. We ended up choosing to skip a shower because of this (we were only traveling to home the following day) there was a gap in the door and frame to the hall being able to see out. There was a lot of half done repairs that could have been done to a cleaner finished product.

staff

staff and location

staff and location

nothing all great

Room was clean, beds were comfortable, staff was very friendly, breakfast was great!

Our room was very dark. We didn’t check in until after dark and there was only one dim lamp in the room. It was so hard to see - we actually used our phone flashlights.

Rooms were clean. The property was clean. The Staff was very friendly and professional. Cared about our comfort. The rooms were large and spacious. Very easy to get around in a wheelchair. The breakfast was good.

Loved everything.. It was great.

Would have loved a second chair for room comfort and relaxation.

The staff was horrible. Rude and inconsistent. Missed cleaning my.room, and when I went to the desk for towels (since my room hadn't been cleaned) the desk clerk acted like it was a huge inconvenience for her.

the beds could have been better

no soap , no cup for the coffee and the conditioner was out in the shower

No soap in the bathroom slighty dirty in the tub no lotion no pen no paper no tea bags not everyone drinks coffee no laundry bag small tv air conditioner didn’t blow out that great..no toilet paper in the main level bathroom in one stahl no cinnamon rolls no cereal no butter no jelly no pancakes no walnuts no rainsins no bacon no egg omelettes..I prepaid online wanting 2 beds they gave me one king size..we always stay at a holiday inn express and this was the worst one I’ve been in 🙁

Nice hotel but we went to swim for my daughters birthday and the pool was closed. Had I known that we wouldn't have wasted our money

It had Bed Bugs my Daughter was sleeping on the couch bed and got bit 6 different times so gross

I'm actually quite disappointed with Booking.com and Holiday Inn. My wife and I had some work done on our house; our children stayed with friends and family so it was actually going to allow us a night alone. After a really enjoyable date night we looked forward to checking in and getting a good nights sleep BUT neither booking nor the hotel bothered to inform us at the time I made the reservations or any time during the days leading up to the stay that they don't allow local guests. As much as I don't understand that policy I don't mind abiding by it but I have to be told about it! Seems like this could've been easily resolved by booking knowing the hotel policies better or the hotel noticing that they have a reservation with a local address; phones or emails are free and easy to use.

Everything was good.