Residence Inn by Marriott Cypress Los Alamitos

We have stayed at this property before due to convenience of our stay. The staff were very friendly and accomodating. I like the security factor of needing your key to get in the building.

My only suggestion is that the rooms could use an upgrade with decor and cabinetry. It was quiet and peaceful location.

The Staff was very friendly and attentive. The tv didn’t work in our room and they were immediately on it. Front desk reception was super nice, great customer service!

The staff and facilities were both outstanding. The breakfast and breakfast staff were great.

Maybe more variety at breakfast. More fresh foods.

The comfort of beds the staff answering in timely manner. Pool a jacuzzi area and my son loved the basketball 🏀 court and breakfast

Fireplace wasn't working

that we ended up getting a room, is all..

they claimed to be oversold, were rude while we waited for them to figure it out. Ended up with a room, but smaller than we booked and needed (booked king studio, meaning to share king size be, were given the double bed studio, so one of us ended up on a very uncomfortable sofa bed). sofa bed mattress was awful, sheets with holes in them. Room so small, that when opening sofa bed a person sleeping on it could not get up onto the floor. They charged us for originally booked room, so I am disputing this with Marriott. in any case, rate is way too high for what it is. Would’ve been better off in the motel with two normal beds.

Room was very large! The kitchen area included a microwave, refrigerator, glassware, etc - it was all very convenient and really nice to have. The front desk staff were all very nice and polite and efficient.

No ice machines, could not find designated doggy area. To be fair it was raining so we didn’t see much. The lobby area was nice but coffee not available early in the morning. It was refilled by breakfast time.

Everything

Nothing

Breakfast was adequate given the Covid restrictions. However you should use real eggs and not the powered ones. Liked your coffee machine which always provided a fresh cup.

Our stay met all expectations. I did not like getting charged for parking. That was a surprise charge that was unexpected. I did not see in Bookings.com that I would be charged for parking. Maybe I missed it in the fine print but I do not like those nickel and dime type charges.