SureStay Hotel By Best Western Tuscaloosa Southeast

This property was dainty and quaint and I loved everything about it!!

Comfort of beds could be better.

This is my new go to hotel in Tuscaloosa! They are always on point with everything I need. Great location, beds that will give you a great nights sleep, awesome friendly staff who are always accommodating and quiet. Doordash available so you do have to go anywhere to get food. Good places to park if you are towing a jet skis, horse trailer etc. Love staying there as one of their regulars.

No Complaints

The view and close to stores.

Got up late didn't get breakfast Lol 💕

The staff was amazing. Everyone was so friendly and helpful. I will stay again.

The staff personally were amazing! Very personable.

My bathroom ceiling was leaking onto the floor. Pictures were just taking and there wasn’t another king bed room available. They could have gave me a discount or something. Did not want anything for free by no means

The outside was pretty

The inside needs updated decor and they ran out of breakfast, Aldo breakfast was just crackers and a juice in a brown paper sack. The room smelled like a strange incense

The location was nice, even though it was next to the freeway it was pretty quiet.

The open space, there was no breakfast (false advertisement), no pool (false advertisement). The lady that checked us out tried to say that my significant other invited her up to the room when he didn't even leave out that night.

The location is great.....very comfortable room with a GREAT WORKING A/C! I get too hot usually, but not here! Great outdoor patio! Nice lit up parking lot!

No breakfast due to covid

The lobby decor.

The breakfast was not the best.

The lady at the front desk was exceptional. And they were great about how many nights we were staying. Thank you. We will be staying there again. Our aughter goes to school there so we will be back.

na

The bed was comfortable.

The hotel called me demanding payment around 8 am the day of arrival. Instead of confirming we were still coming, they demanded payment over the phone. When we arrived early, they did not have a room available and I told them I would be back and I would pay when the room was ready. Their "policy" is rude and pushy. Their complimentary breakfast was a room temperature Tropicana orange juice, honey bun, and a granola bar. They also ask for a $50 deposit they refund in 3 to 5 business days or you can get your money back on the day of departure if you pay in cash.

the beds were comfortable and cozy, atleast some type of warm breakfast instead of just muffins. a nice sized room.

the bathroom doors, my toddler kept opening and closing the door. it doesn’t lock but it looks nice.

Super friendly staff. The recent remodel looks nice The check-in and check-out we're easy.

The breakfast was adequate, but could have had a bit more

Staff was nice .

Breakfast wasn’t what we expected . We told we would have queen beds upon reservation, we we’re given double beds .. No wash clothes in the room at all ..luckily we brought two with us .

Space in the room was good and staff was very friendly

Fridge was dirty, lamps broken in room, and place did not seem clean.

Room was nice, beds comfortable, had a decent breakfast.

Owner /manager was rude an unprofessional.. your not allowed any visitors even though your paying to stay.. an it was so hot in whole building ... Very uncomfortable

PROS: - cute décor/theme - free hot breakfast: bacon, eggs, sausage, bread, muffin, cereal - can’t hear people in rooms around you or hallway - clean - Few minor room blemishes here and there

CONS: - $50 deposit that must be paid at check in then refunded in 2-3 days - Adjoining room with strangers without same level of security as front room door - can loudly hear people walking above you - extra firm, uncomfortable worn mattress and hard as rock pillows - No channel guide We were pleasantly surprised upon arriving at this hotel. We loved the exterior and interior décor. It had a very eclectic, cool updated retro vibe. Loved the room…visually. However, we didn’t love that we were put in an adjoining room that didn’t have the same level of security features as the main door. This made us feel less safe. The biggest issues were with the insulation between floors and the beds. We could loudly hear people walking above us as about 5am. And no, they weren’t running or stomping either, just regular walking. Luckily we were on the same schedule so we didn’t have our sleep interrupted. However, if there were night owls above us or we had wanted to sleep later, it could have been problematic. I highly recommend requesting the top floor. The beds were EXTRA FIRM, i.e. hard as a brick. The sides closest to the night table on both beds dipped downward. Had to sleep on the side away from the tables. With the except of 1, all of the pillows were hard as rocks. Usually with multiple pillows on the bed, they are of varying softness. Not here. There is also no closet, hangars or ironing board.

We liked everything about this hotel! The staff was AMAZING Huey, Robert and Leslie!! They go out of their way to make you feel important! Breakfast was good everyday! Room was big! Location was great for us! We like to be close to stores and restaurants but not to close. It's quiet! Can't wait to come back! I thought seriously of taking our bathroom door home 🤣. Cute little barn door

The room had odor

No electricity but still charged us

I was charged extra money from what i was quoted instead of 264 I paid 500

I changed my date of arrival from Tuesday to Wednesday. Through booking at the same original price I was told by the manager that it was understood by booking that it was ok to charge me for the original day which was a Tuesday. So I was charged for a stay that I wasn't checked in. They also originally charged more money for the Saturday stay.. somebody screwed up. Hotel manager blamed booking

Bathroom door was missing The farm door that was up for the bathroom Door didn’t provide any privacy at all I stayed in room 205 Horrible Could see through the side of the sliding wood door