The Capitol Kempinski Hotel Singapore

very friendly stuff, helpful and the cleanliness of rooms

room service only until 10:30 pm

very convenient location with restaurants and malls nearby amazing staff good breakfast

getting to lifts can get confusing but not a terribly big deal

timeless design superb service no unnecessary additional cost for normal request like additional pillows or so the breakfast - wow … I can recall anything I missed

actually just the construction next door (some sounds in my room sometimes) - not own responsibilities- soon gone

The Stamford suite was exceptional. This was an upgraded room and we were provided an early check-in and late check-out. Breakfast service was excellent and the variety was superb Location was right opposite a mall and adjacent to the MRT station giving easy access to the rest of Singapore. Staff were exceptional.

There were no negatives. Our stay was faultless.

The staff were very helpful throughout our stay and the room was equipped with amazing facilities and very spacious.

we found a strand of hair on the soup when we ordered in dining service, however, it was escalated quickly by the management and we were given a replacement straightaway.

The staff were very friendly, though they make a mistake in arranging the wrong room for me during check-in. They were honest to realise the mistake and apologise. This is very amicable, the room is clean and comfortable. I like the quality of the stay and the location is nearby many shopping centres.

Nothing much I can complain about.

the staff were so understanding and polite , they even sent us the breakfast to the room when we missed it.

The staffs were exceptional with their customer service. Very friendly and attentive. This leaves a long lasting impression during our stay in The Capitol Kempinski Hotel Singapore.

The breakfast and in-room dining menu varieties could be improved.

the staff is super nice and helpful.

The staff and their service is excellent. we came in our room with a surprise cake and desserts prepared in our room for our 5yo daughter’s birthday. she was so happy.

the room is quite compact and one of the tv in our room didnt work which is not a big deal and they actually offered to change the room, but since we’ve unpacked our bag its a little inconvenient for us to change room.

The size of the bathroom and bathtub. The bathroom and bathtub were the highlight of our stay. My wife loved the Singapore Shophouse book in the room. You were kind enough to provide a cake to honour our anniversary. Thank you very much for that.

We felt the room was a little cramped for the price. Overall, there was a lack of attention to detail. Small things, for example, our tea and coffee in the minibar seemingly being not refilled left a negative feeling. As did not providing bubblebath. Plus, the majority of the drawers were completely empty, which to mee shows a lack of attention to detail. Other hotels I have stayed in have stationary, boxes of tissues or even just brochures to read, but it makes a difference to not open endless empty drawers.

The service provided by staff was awesome. A true dedication to quality of service. My wife and myself were very impressed. We would also like to give a shout out to Eileen for extending her assistance to making it a pleasant stay.

the service

long walk to our room

The room was very clean and comfortable. The bathroom is beautiful! Most of all, all the staff were super friendly and very helpful.

- The room was super clean, confortable, well furnished and decorated -The staff was really welcoming and efficient - The breakfast was really good I fully recommend!

The room was spacious and comfortable. I had a late flight and they allowed access to a room to freshen up. Wonderful breakfast. Handy location. Staff are just wonderful!

There is nothing at all.

The room was spacious and clean. I liked that there were no carpets. The hotel is in an excellent location...near many sights and restaurants. Ms Stella (reception) was very professional, helpful and made me feel welcomed. I had a great facial and foot massage in the spa. I loved that the treatment bed was heated. I highly recommend Ms Yok if you prefer a deep tissue massage. The guest services were generally very helpful (but calls were not always answered immediately).The conceige gentleman that assisted me was very helpful and polite.

Small things matter..hope these will be addressed: 1) the man who performed my Covid PCR swab, twisted the swab 10 times in each nostril till both my nostrils bled (I had to lie down for 4 hrs and lost a day of sight seeing). The scientific standard for the nasal pharyngeal swab is to rotate the swab 3 - 4x for 10 to 15 seconds per nostril. This negative experience dampened my trip. Needs to be addressed by hotel management. 2) Recommend 2 sets of cutlery for the breakfast setting. The servers don't automatically bring new cutlery when serving hot dishes, and by the time they return with the cutlery, the food is cold. 3) Recommend the breakfast servers are trained to bring butter with toast. Most days I had to ask for butter and by the time the server returned with the butter, the toast was cold. 4) The breakfast servers were rude to me (except the pastry chefs). After I lodged a complaint they were friendly but not sincerely. The F&B manager needs to be on the floor to observe the service. 5) On my 2nd to last day, I returned to my room to find the house keeping had left the door unlocked. I have been blessed to stay in over 500 five star hotels.. This has never happened to me before. 6) The light switch on the balcony was hidden behind the desk. Suggest to change it or put a sign. 7) In rooming dining food was good but served cold. I suspect the food stands on a counter in the kitchen, and is not put directly into a hot cabinet.

The room was really spacious and clean, it was extremely quiet and the aircon was working in good order (not always a given). The breakfast was very good and had some small items that would change every day, although for long stays it can be a bit repetitive (but there are plenty of other options nearby). The staff was outstanding, they really ensured that we had a good stay. The cleaning itself was amazing, they even remembered what items we were using on a daily basis and refilled more of these. Last but not least, we particularly appreciated the possibility to take a shower prior to our flight, even though we had already checked out, this was really a great difference compared to other hotel and we will keep that in mind for our next trip. Overall we would definitely recommend this hotel.

Nothing really much, perhaps just a few improvements for the future: - Create a business area somewhere or at least have a quiet place (library area?) where people can work outside of their room - The overall room size is really great however the bathroom area could possibly be reduced to leave more space to the actual bedroom (bathroom area: 55% of the room) - The bedroom chair can be a bit painful for the back if you work long hours on it Not really related to the hotel but Kempinski should offer a better package when contacting them directly compared to online bookings as - marketing-wise - it doesn't make much sense.

The room was perfect and I am especially impressed with the consideration of the hotel of providing warm toilet seats. The whole environment is warm and the staffs there were all very friendly and greeted us as we walked past. The food is great too! Will definitely come back!

I love everything there! Only thing was it was a bit confusing to use the shower. Wasn't sure which to turn on and was drenched in cold shower. Not sure if the front office advised my husband beforehand as he checked in first

The room was great. Love the spacious design. We enjoyed the breakfast very much, the food was good and comes with lots of variety for us to choose from.

We faced some issue with the TV console when switching to certain channels. We reported the issue and the staff who attended to us tried their best to fix it while we were outside. It was reported that the issue was fixed but when we tried again, the same problem came back. Although this is a one off small incident, we wish it could have been better managed.

The room is great! The bathroom is large, and the bed is very comfortable. The amenities are nice. The guest services were excellent and definitely exceed expectations. They gave us free cake when they knew we are getting married. All social distancing and safety protocols have been followed.

Not really for the hotel, but cabs find it hard to find the lobby for pickup.

The room is clean and tidy. Staff is friendly

The plates and glasses in the restaurant are not clean, there are stain on most of them.

The room is big, but mostly because the toilet is huge. Bathtub was big as well, with a mirror/TV. Interesting touch but the angle was not ideal because the TV was not at eye level (which made everything on screen appears darker). Perhaps the screen can be tilted to face downwards towards the tub? Toilet area has this electronic panel which controls the bidet and an air dryer, kind of cool. Shower has 3 different heads, including a rain shower, so that was great as well. Minibar was free. But as one would expect from a free minibar, the items are limited. No food, just drinks.

Pool was closed for some renovation. There was a replacement pool, but even that was closed due to someone puking in it the night before. Contractors could only come in on our check out day to clean the pool. Terrace space was a bit narrow. Furnished with only 2 chairs and 1 table. It rained during our stay and there's no shelter on the terrace, which made the whole area wet. Would have been great if there was some sort of shelter which allows one to head out despite the rain, and preferably keep the terrace area dry and clean as well. Carpark was a distance away from the hotel lobby. There's a lift which says it goes to the B3 carpark, however, the lift led to some linen area which was locked. Presumably due to COVID? Have to make a long detour around the mall instead in order to reach the carpark/lobby. Room was big but there's barely any space for guests to sit. Because the toilet took up a huge part of the room space. Cupboard design and construct was a bit flawed, the cupboard couldn't open fully, which kinda blocked the safe? Can't utilise the safe because of this. Some of the sockets are a bit faulty? The plugs need to be at a certain angle to use the electricity.

the property has a prime location, great staff, and it has Arcade mall which is an extension to capitol kempinski

food

The personalised service

The shower . Location of the shower heads The blinds were not working. The lighting system a bit confusing

the location was great The staff go out of their way to help you lots of great local places to eat and get coffee

the pool is a undersized for the facility, but work well enough.

The location, the hospitality, the staff

No bathtub in a grand deluxe room

the locations and it’s cleanest. the staffs are so helpful and friendly

the power point are loose so we can’t charge our phone. no power pint anywhere in the bath to blow dry my hair

The location of the hotel is in CBD and convention. Hotel staff are accommodating either the lobby, luggage service, the restaurant and the guest service. The room facilities are excellent with a bathtub, brand name amenities, clean and comfy bedding, big screen TV and accessible to casting / connecting to your mobile devices and the alarm clock with cable and wireless charger.

There are many things in the room doesn't work, such as The AC controller button, and wireless charger (but you can ask for swapping) I also found a situation that needs the hotel to improve. On Sunday morning, 8-9 AM, while I was sleeping, I was disturbed by noises from construction by the contractor store on the first floor (my room was on the second floor). After 3-4 times calling the guest service asking for the solution and asked for a new room more quietly. They took me to a higher floor and offered me a new room with a quiet, nice view on the fourth floor. This scenario is not what I expected to experience from the 5stars hotel, without notice prior by email or letter, or at least they should keep this room close and provide guests with the other room far away from the construction area when they check-in since. And I also didn't get any complimentary but only just apologies from the staffs.

The location is perfect, with easy access to Raffles City shopping center and train station.

Our room may be vacant for a long time, the welcoming fruits in our room look not fresh, and there is a dust net floating on the roof. Also, the smart toilet seat doesn't work.

The location is good and the food was great as the staff will very helpful.

The hotel is very good relocated. Is 2 min by feet from metro. To Merlion park is 10 min by feel. Trading center is also 2 min by feet. Good rooms, very polite and nice staff. Tasty breakfast.

Nothing mentioned