The Haneviim Boutique - Isrentals

Once we got our apartments, everything went smoothly, it was easy to come and go at all times from the building as there was a guard and no problem getting in to the apartments (it was nice not to need a card or keys, just a code). It was very roomy, nicely decorated, big TVs everywhere, kitchentte equipped with oven, microwave, coffee capsules...

We ordered two apartments. I got a message to check in (which I did not notice immediately) which warned me that if I didn't do this, they might cancel my order, which was a bit worrying. On performing the check in I was required to add 100 IS if I arrive early and 300 IS for cleaning. I was required to scan something which was not stated (just showed graphicslike some sort of ticked or card) so I sccanned my ID, not knowing why they would need this. They also required my to scan my credit card, which I think is unaaceptable. The details were as if for one apartment and only five people, so I tried to message to confirm the details but there was no answer for some days. Later I received another request to check in, which was upsetting. I messaged again, requesting an urgent reply, and at last the man (appears as Jacob) replied and was not very polite, asking me what could be urgent and what could I possibly want to ask. He said the second email was for the second apartment, so I performed it again. On the day before the arrival I got two seperate emails with the address and apartment number of each apartment. One was completely wrong (Haneviim 27) and was the address of the hotel (which name appeared on the emails). We parked there and wandered around for about an hour, while trying to contact. We kept going to the room, not being able to open it, and no phone reception. Once we got through to him and it got cut off, and mostly I kept getting through to the office. He didn't phone back. After a while he did phone. At last we understood from him that the details we received were mistaken, in the address and the apartment number Finally we went to Monbaz 3, which was the real address of both apartments and had its own parking. Finally we could relax, as we found our host and spoke to him and sorted everything out, including getting the correct apartment number.

location, nice decor, full kitchen, and laundromat.

broken toilet seats, not enough towels and toilet paper and garbage bags. There was no paper goods such as paper plates, napkins or towels. The living room furniture leather is turning black.

Good location and view from the balcony

Cleanliness

did not eat breakfast.

staff rude. parking horrible experience with allocated nr 25 but another car parked there. tried an hour to get intobuilding and find rooms. not recommend it to anybody

After we switched to 3 Munbaz street, it was awesome.

Absolutely nothing KEEP FAR AWAY FROM THIS APARTMENT OR ANY FROM THIS OWNER JACOB!

A self catering apartment with no self catering facilities No cutlery No crockery Filthy sides, cupboards, draws, and shelves Kettle was so dirty was unusable Bedroom shelves covered in dust we couldn't put anything on them Swarming with ants all over floor, kitchen sides and table. Ants crawling on couch No bedding for single bed Bath but no bath plug Blood stained bedding No hand towels Bath towels with hairs stuck on Promises from owner to put right and then ignored all correspondence and would not take calls or reply to messages