The Robertson Kuala Lumpur

The staff was friendly and helpful. The location was superb. Microwave, tv with Netflix and other appliances are good.

The house is quite small for group of 3. We just stay for one night so it doesn’t matter. Check out time at 11 is early for us. We checked in late around 10 pm.

The servis and the room is very good

The room is spacious, the lighting is good. The amenities are useable, nearby convenience store and easy to access to nearby mall. TQ.

The washroom is smelly. I guess the cleaner should use the detergent that could wash away all the clot under the wash room drain. Maybe the wash room should be installed with the ventilation fan or maybe air freshner. TQ.

The room and facilities.

the Pool, the View, the building itself.

Only got 1 bathroom.

the place so nice✨

if timing for check in and out can extend to normal hotel timing like 2:00pm-12:00pm, it will be the best👍🏻

the place is on perfect area. view the best..

the room to small, only one toilet,

The location was good. Close to all major attractions in Kuala Lumpur

Dirty, smelly poor customer service. I asked for extra bedsheets, they charged be 20 dollars per night.

the location, the apartment, the facilities was very good...

nothing...

The location

The room totally not same with picture and the facilities does not meet our expectations

The location of the hotel is good. Near to shopping mall and hotspots.

The bad smell from the water pipeline of washing machine. The smell from the place eventually spread across the house! The smell is really disgusting.

The location is very good. Close to some attractions and walking distance to Jalan Alor. Really close to Central Market and short drive distance to KLCC, Petronas Tower, etc. There are some restaurants and a small market on the street below the building. Building is quite new. Good pool and some playgrounds for young children.

Check-in process was the worst I ever saw in my life. This is not a hotel but a serviced apartment, need to be clear about that. You receive room keys in a balcony close to the front reception. Arrived 12PM, earlier than the check-in time (3PM) and room was not ready. Returned later and there was a crowd there, they request everyone to arrive at the same time with a poor structure to receive. They use WhatsApp to communicate with the customers, taking pictures of your payment, the keys, etc (be sure you have mobile connection when arriving). 3 people on the front desk taking care of only one guest! Took a while to receive my room. My room was dirty. There was an old coconut with a dirty spoon inside over the TV rack and there it stays my whole stay. I was there for two nights, and didn't have room service. My wife swept the room the time we arrived and there was a lot of dirty on the floor. Big building with only 4 elevators and full of people. You wait a while for the elevator. Received a room on the 43 floor and it was a pain every time I arrived and departed from the hotel waiting for the elevator. The "Bar" close to the pool was awful. Just buy your meal and drinks on 7 Eleven downstairs.

The location and amenities were great

Not exactly hotel like feeling with missing items that you find in a hotel

the house is complete with tv, ac, washer + dryer, microwave, induction cooker, fridge n cooking utensils.

The equipped kitchen and the size of the suite.

The overall experience and the "house" policies. They charge for everything: extra towel, extra linen, every hour before check-in time (3 pm) costs 50 ringgit so don't even think about early check-in. The ladies at the reception were just unsympathetic and unfriendly (except for the woman working at night, she was awesome). The room looked nothing like the pictures. It was tasteless and not clean. We will definitely never come back there.

The convenience of check in and check out, the room is clean too

The bedroom was spacious and very clean. Most of the kitchen equipment were there, internet WIFI was fast and all functioning well. Overall the place was nice and quiet for staycation.

Nothing much to comment but I would suggest host to provide at least a bottle of mineral water inside the room.

the apartment cozy beds are comfortable suitable for family trip / in group night view at the top garden fascinating great location near Bukit Bintang, Jalan Alor and Petalling Street

the cleanliness of washroom can be improved

Swimming pool

1. Guard didn't know English or Malay, difficulty in communicating 2. Pipe beside the toilet is difficult to use 3. Too many things to fill up in registration form 4. Room is very small, not worth the money spend (can get the bigger room in Berjaya Times Square plus breakfast) 5. Washing machine in bedroom 6. No complimentary mineral water or bottle water 6. No complimentary tea or Coffee sachet Will not come again and will not recommend to others

staff was very helpful and friendly. 10/10 with the same person from previous check in . easy check in and most important thing is the lift is not crowded during checkout. staff also didn't complain as we late about 3-5min during checkout. everything is fine.

my first stay everything was perfect , the design was totally beautiful but second is not meet my expectations although the price is higher than the 1st one. I thought all of them the deco were same and very nice but this one was okay but not too nice but im okay as long as clean. the internet is not working during 2nd stay but good job to the staff who is responsible to reply me at 2am and still checking on the internet and im okay with the internet. please appreciate your staff because they were very good in customer service!

Staff are efficient and helpful

Spacious, comfortable & clean, i really enjoyed the stay. Will come again next time The unit S20-8 was at the corner, can see wonderful views Toilet very comfortable, nice toiletries & soap provided The pool was superb. Gym was small but good enough. Free parking.

Tv signal poor, unable to watch a single drama Burnt stain at the iron was not cleaned, spoilt my clothes. The iron board also cannot stand properly The bread toaster very dirty inside

smooth contact with hosts

Saving grace was the staff allowing us to change apartment

The place looks dated. Towels had some stains. First night apartment had baby cockroaches and a bad smell. Had to call them to clean the apartment and get the air conditioner working.

Safe parking facility

Master room aircon noisy.

Room n the view

Nothing

the receptionist did not allow me to see the room before booking They forced me to complete my booking and then asked me to go to my room. They should show the customer the room before booking things are not fiar and not encouraging at all😪😪😪😪😪😪😪💩

No privacy when u reach here. People are easily to enter your own room cause they got another access card.

Before I check in, there were 2 numbers for me to call to arrange the check-in. Only one of them is valid. I was a little worried that I might have trouble checking in because it was pass 9pm. I left a message on the first number via Whatsapp and waited for about 2 hours. Only then, I tried another number and someone answered the number. There was no utensils in the kitchen when we checked in. So we asked for it the next day, the host was nice about it. However, the housekeeper brought a cooking spatula. There was no follow up and I asked again for it at the counter later on. Overall, the communication from the host is polite and i know they are trying to do their best.

Bathroom is very smelly…room size are small..