The bed, food, and staff!

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Loved that it was away from Batu Ferringhi. Close enough for a grab but far enough away for peace & quiet. Buffet breakfast was a good spread. The room was lovely and big and we were so grateful to be upgraded to a balcony room on 11th floor. The gym and the pool were great. We enjoyed seeing many families enjoying time together. If you don’t like kids, this may not be the property for you.

The music at the pool was like a nightclub and was on a repeat loop. Not relaxing at all for daytime chilling.

Got really lucky to be ungraded to Presidential Suite. The suite is luxury, spacious and with fantastic sea views from the top floor. My kids enjoy the jacuzzi at the balcony. We enjoyed so much during our stay. Thank you so much Double Tree by Hilton Penang for the upgrade! Also, thanks for the complimentary birthday cake and room decoration from the hotel team!

Everything exceed expectation.

The room cleaner Sajjat. He made the stay extra special by making a swan peacock for the kids when they wrote him a note. It was the highlight of the stay.

Location - not close to anything. Maintenance issues: • Flashlight doesn’t work in both rooms. We had the family rooms. We don’t use it but what’s the point of having it if it doesn’t work. • unsightly mould on lower shower tiles. • Aircon noisy. • Safe not secured to cabinetry. What’s the point as someone can just take the safe away. - Pillow menu is a furphy. We asked for one of each pillow on the menu. They brought up four identical pillows to the standard pillows.

New & awesome

Nothing

Good location and great stuff

Nothing

Very good facilities

Same menu for breakfast

Environment is great

The room looks old with dusty old lamps pillows and sheets looks old and yellowish

the facilities

There is a fee if you want to borrow the cutlery.

Tolle Ausstattung, schöne Zimmer und ein sehr leckeres Dinner Buffet. Das Personal war äusserst freundlich und zuvorkommend. Auch die Lage mit direktem Zugang zum Strand ist ein Plus.

i liked the room breakfast and pool

The breakfast spread was good. All the facilities too great especially activities for children. Overall the ambiance and rooms were great.

The access to the sea needs to upgrade. The sea right opposite the hotel is not suitable for swimming and not safe as there are huge rocks and waves. The hotel needs to put up some signage.

The room, the customer service was great!

The buffet food was okay

Fast check in and check out process.

NA.

The hotel staff are all very friendly. If you've stayed at Hilton before, you'll know that the interior decor is consistent with the Hilton style. The color schemes and furnishings are the same as what I experienced when I went to New York, so there's nothing particularly distinctive about it here.

For Tourist/Foreigner: If you choose to stay in Hotel near Batu Ferringhi, having a car for transportation to access food options is essential, as relying on other modes of transportation can be costly and the hotel breakfast wasn't cheap. The hotel laundry services are expensive too.

Everything

The spa

Room is clean & spaceous

Too far from city which the road always traffic jammed

Breakfast was fair and the location was fine.

A nice restaurant, sea view, own bridge to the beach side, parking.

The staffs were all friendly.

The laminated floor was damp, sticky and slippery all the time during my stay. I nearly slipped too. NOTE: I did not open the balcony door. The beach connected to the property ie. Miami beach was smelly with two drainage outlet flow straight to the beach.

Close to beach

Air conditioning. And the mat

The location is quite good, near the beach and nearby has food stalls. Breaksfast is good, variety of food like nasi lemak, roti canai and etc.

The room is quite old, and there is moisture on the hotel floor, it makes the floor wet after sometime. and the toiler is old and they didn't clean the toilet bowl well. Overall it doesn't worth the money.

Overall we are very happy with our stay. The room is huge and the view from the balcony was beautiful. There are many activities in the hotel itself that is suitable for families with young kids. The housekeeping staff taking care of our room was very attentive to our needs.

A bit far from the life of Batu Ferringhi, ie the nught market. And walking to the beach was not very convenient too.

Frühstück ist vielseitig und gut. Das Zimmer war top sauber und Bett und Handtücher immer frisch. Der junge Mann Saifur leistet sehr gute Arbeit und ist umsichtig.

Man kann im Meer nicht baden, unsauber und Quallenplage. Die Klimaanlage hat die Feuchtigkeit nicht entzogen, schlechte Luft. Immer Nachts so gegen 24.00 Uhr mindestens 15-20 Minuten Lärm durch die Müllabfuhr. Der Swimmingpool war überlaufen mit Besuchern und viel zu warm. Liegen nicht ausreichend. Schlechte Lage des Hotels. Shuttleservice fehlt.

The hospitality & cleanliness of the hotel

Breakfast was good and variety

Beach bit too far across the road

The rooms mostly got balcony and nice View for honeymooners

The location not easy access to the main city for attraction place.

The check in process was fast even though the queue was long. The room was spacious. The toilet was clean. The pool was okay, everything was to my liking.

The parking wasn't that much. The first day i need to go until upper level to find parking. And there's no roof at the upper level. All The women toilet for swimming pool have no lock.

Location Design Staff Privacy Quiet

Nothing to worry

Beautiful setting overlooking the sea from the hill. Trees around the property make me feel like I am in the tropical forest.

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