In general the hotel/resort is very beautiful. The boat house is is spacious and well decorated. The bathtub and the bathroom is absolutely amazing. The overall environment of the resort is spreading vacation vibes. The trees and plants are well taken care off. The beach is clean and there is enough space for all guests. The pool which is connecting the rooms is amazing and good for a swim. The staff was extremely friendly and supportive.

The room we've stayed in had a quite smelly toilet which couldn't been fixed during our stay. There was only one nightstand available in the bedroom. Not enough plug ins next to the bed. The pillow which were provided on the balcony already started to mould. The food and drinks in the hotel owned restaurant are overpriced. The breakfast is very western oriented without much variety throughout the days.

ホテルの雰囲気，スタッフの対応は素晴らしい．空港から近い．

バリアフリーでない．階段を通らないとロビーやビーチに行けない．

Everything was amazing especially the lazy river past the room!

Excellent place and well trained staff that make your stay even more pleasant

Nothing special to mention

Melia hotel is absolutely amazing. The facilities, the staff, the food, the pool, the room, the vibes - perfect to the very last detail.

It was very hard to leave a resort like Melia.

my third stay at Melia .. definitely a recommended one .. highly enjoyable and unforgettable experience.. we stayed at level .. hands down to all staff and workers.

nothing .. except pool has more leafs than previous times, and need continuous cleaning all day .

צוות אדיב ושירותי מאוד. ארוחת בוקר ענקית עם הרבה מבחר. חוף פרטי למלון. בריכה ענקית שצמודה לחדרים. קייקים וסאפ חופשי לאורחי המלון.

חדר כושר קטן עם מעט מכשירים. מעט מסעדות טובות באיזור המלון, אבל נסיעה קצרה לכפר הדייגים. בחדר הראשון שקיבלנו הריצפה מעץ חרקה בכל צעד אז ביקשנו לעבור ובחדר שעברנו אליו הייתה רק חצי דלת לשירותים (יש דלת חצי שקופה עד חצי מהגובה כמו בתמונה). אבל נתקלנו בעניין הזה בכמה מלונות בתאילנד וזה לא הפריע לנו.

Amazing experience staying in the pool entrance levels room. The service from all staff was exceptional! Beautiful pools and beach. We were celebrating a special birthday and everyone at Melia made it a day to remember. Breakfast at the levels was fabulous, as was the afternoon snacks and evening cocktails.

The room on arrival felt a little damp and musty- but that’s a downside of a tropical environment. We didn’t notice it after the first night.

L'hébergement THE LEVEL avec accès direct à la piscine LOOP était fantastique. Piscine LOOP nettoyée tous les jours. La chambre était grande et très confortable. Salle de bain bien équipée avec douche et baignoire. Serviettes de bain et de piscine de très bonne qualité et très grandes. Lit immense et très confortable. Tout le personnel est réactif, agréable et efficace. Remerciements à tout le personnel du salon THE LEVEL soit DEW, MAKAM, MAMAI, CANDY, AUNG, SELENA et plus particulièrement à SKY qui préparait un plat spécifique, sans crème fraîche, tous les soirs à ma femme.

Rien.

Tout, nous sommes revenus pour une dernière nuit avant le retour a Bangkok et nous avons été tellement bien accueilli! Les personnes a la réception se souvenaient de nous c’était adorable, nous avons donc été surclassé.

Rien

Nice beach and small village but not heap’s around. Breakfast was quite good!

Pool isn’t anywhere as big as it appears and is very shallow and doesn’t connect together. Water features are misleading and make it appear bigger. Pool access room wasn’t actually pool access was very disappointing as we paid a premium for it and most rooms on the ground floor were pool access accept for a group of approximately 6 rooms where ours was were there wasn’t direct access from the balcony. Service was also quite poor, after calling for towels that hadn’t been replaced they never came. Also long waits for simple requests. Patrons using the pool from the resort next door got better service then we did staying 7 days. There was one stand out, Baw at poolside, lovely personality and really understands service! Was a highlight of our stay.

Everything at Melia was amazing! We thoroughly enjoyed our stay. The staff went above and beyond to assist us and were so welcoming and friendly. Also, the hotel facilities exceeded our expectations! Right on the beach, many different pool areas, games available, pool side service for food and beverages, enough sunbeds. Breakfast also great! Wifi was good. Air conditioning was good.

Everything was great.

Excellent location with beautiful beachfront. Fantastic staff, with clear purpose and superb hospitality skills. Loved Candy and her Team at the Level. Baw and his Team at the pool were very active and always available to serve with a smile. Breakfast chef, and Team service at breakfast was impeccable!

Occasional bad sewerage smell in and around rooms.

Staff was kind. But honestly Thai people are so that’s somewhat expected.

AC went out 4 or 5 times the first day. Continued to call to get fixed… each time I was told to close the patio door(blame the customer). It was not the door but locks on the AC that was not programmable and locked in Ecco mode. So it continue to get hot and then the power outages made this rinse repeat process happen over and over. No towels at the pool. No lift or elevator for 3rd floor. Not a big deal but when the bellhop never shows it’s a pain to move luggage. No local restaurant except by the pool. Our room was a long walk away so to get a coffee or drink was a 30 minute trip. Hard beds.

The pool is awesome. Breakfast was excellent.

The beach was too tame for my taste

It’s close to the airport and areas like Chaweng.

It doesn’t feel like a 5-star hotel. Our room was full of mosquitoes and everytime we killed them there would be more after the room was made the next day. The hotel also doesn’t have any elevators, so if your room is on the second floor you need to take the stairs. The beach and pool loungers are always occupied, even in the early morning hours. Many guests just drop their towels there and occupy them for the whole day and you have no chance of getting one for yourself. The breakfast is quite lacking in flavor and was bland. The juices are premade and not fresh. Mosquitoes are also very busy here. Prices in the restaurant and bar are expensive, even compared to other and better 5-star hotels on the island. The staff was usually slow and not interested. We waited for bottled water for 30 minutes and new towels which they also only brought after calling multiple times. The room walls, ceiling and doors are paper thin. We could hear our neighbors every sound. From flushing the toilet to snoring to taking a shower and even walking in the room, you can hear everything. There are also many kids who run around even late in the evening/night, so getting an early sleep is impossible. During the day there were always some construction noises.

Wonderful location. Breakfast was great. Personnel friendly.

Prices at the restaurant. Not enough parking space.

Everything was just amazing: room, service, food, location, super huge pool and highest standard service. The best hotel out of another five 5-star resorts we visited during this trip to Thailand

a/c in the room is difficult to control the temperature

location and location

The room and the food

Great facilities. Especially if you have kids there is lots for them to do here. This is a very beautiful hotel and the staff are very attentive. The beach at the front is also a very nice beach

The bar in the pool closes a little early and as a couple we felt although the hotel it's self and the facilities are amazing it was a little bit quite for us in the evening. Location is good enough. You can get to alot of places within a 15 minute drive but if you want to have lots of things to do in walking distance then the location isn't great.

The hotel was amazing, the staff from the start were super friendly and helpful. The hotel's look, facilities and style were stunning. The food options were great for breakfast too, with a wide variety of options. The pool was gorgeous, and the beach was great. We were upgraded to a Boat Suite which was just out of this world, beautiful and luxurious. We were only here for a few night but cannot wait to return.

The only thing, which was teeny, is that our air condition in our room dripped quite a bit - to a point where it was pouring on the floor. But otherwise it was brilliant!