- Location - Hospitality - fantastic set of people (chef/ bell boys/ waiters/ front of house) the only reason I would consider going back. - Food quality

Menu options - Advertised vs. actuall menu. I left disappointed when I was told all my menu choices were not available and had to choose of an another menu. Facility -Our visit was during the onset of Monsoon - my room had water dripping from the ceiling, and common areas outside our room had puddles of water. - Multiple power outages during the 3 days were unusual in a 5 star property like Taj. -There were no sufficient umbrellas available at the property (low occupancy). Child friendly options - it would be extremely nice if the hotel could consider introducing kids club or child friendly facilities. Something I was petrified, having young children in the group - the facility lacked safety measures near the lagoon areas General upkeep Though the concept is village living - for a brand like Taj, this property needs some renovation in general. -The bridges over water bodies were a bit worn out, and club cars were not able to drive across -If there are heavy rains , get ready to walk in puddles of water.

Good

Recreation activities

The staff were friendly and the landscape / flora was very pretty. The historical main building was charming as well.

Mid to junior staff while friendly were found inefficient/lacking in many respects. Given they don't service more than 28 rooms/units were slow to most requests.

Excellent all managers and staff were very helpful and polite.

One of the best properties I have visited in Kumarakoam. The staff was really friendly and service was top notch. Special appreciation to Mr. Noyal Front Office Manager, Pardeep Housekeeping, Executive Chef and the entire team. Food was really up to the mark and well prepared. The location is also quite nice. I would say this is a must visit place if you are in Kochi.

the space, the serenity, the beauty of the place

Excellent facilities and service

Price :)

Well trained staffs , Beautiful big property , Traditional kerala architecture, Nice Outdoor activities, Lake front property, Family and kids friendly, upgraded my room free of cost, Clean swimming pool , superb Spa.

Taste of the food when compared to the price , I will rate as Good .(Not excellent).Its not a big issue. . You can find loads of local restaurants very close to this property. Also the bicycles, my 2 daughters got was not for girls , but for boys. Still my overall experience in this property, I will rate as excellent.

Excellent food and hospitality

very nice location. Full of greenery. one can enjoy the nature

Little far away from city. Local conveyance is bit difficult. To hire taxis of the Hotel is very expensive.

The hotel staff was very courteous ,hospitable and attentive.

There were no additional plug points, some were not usable . The daily cleaning could have been better eg floor moping etc

We were received by Ms. Priya in the reception like Maharajahs. We felt that we were in a different world. the hospitality was world class. Sandanam the staff in the restaurant took good care of us and ensured that we enjoyed every meal there during our stay. Overall it was a memorable stay. Keep it up Taj Team

size of property, spa, location, friendly staff

a bit disorganised, limited food and drink options

Breakfast had a good spread. The fruits on offer were sweet and fresh. The filter coffee was very authentic. The poori and accompanying curry were hot and fresh.

The medhu vada could have been hotter and fresher. The sambar was good but not entirely authentic.

We loved the hospitality, especially Ankur made the trip very special. He catered to all our needs and makes incredible soy milk cappuccinos. He made sure we had a great stay. Manoj the executive chef was incredible and Senthil from house keeping made the room very special for our honeymoon stay.

nothing

It is a beautiful, tranquil property. very exclusive. the location & overall property is stunning. the staff is fantastic. very attentive. no crowds. no outside visitors. just hotel guests which are a small number. except for meal times, you hardly see any guests. it feels like a very private holiday.

nothing. more authentic kerala cuisine could be added. The evening tea could include kerala snacks to complete the experience.

The people and their smile and kindness in serving us. I would like to personally thank - Priya, Ankur, Senthil, Sanadnam and our lovely driver - Rohit. You have amazing staff, kindly cherish them and keep them onboard.

NA

the property was huge with lots of activities for kids

most of the activities were chargeable