All Staff are very kind and friendly and attentive. Nice and clean room. We have a surprise cake for our anniversary! Great Spa and restaurants as well.

We got an upgrade from two rooms to a two bedroom pool villa at a very good price, and the villa is spacious! The pool is a bit bigger than normal pool in a normal pool villa, which is good. My family and I talked every day that it was the best decision to do that upgrade. The location is right in the center where we can walk to many restaurants, shops and cafes. The staff is very friendly and helpful. I like that the hotel made available the adapters in both bedrooms.

The air condition in both bedrooms are not working well. I stayed in the master bedroom and I felt very warm and had to open the door to the bathroom as another air condition in the bathroom worked perfectly. The pillows are too bigger and hard. I like the outdoor shower in the master bedroom but the water leaked into the indoor bathroom every time I showered.

A little oasis off a central area for eating & shopping & easy access to the beach

Nothing

Location

Not enough Villa

Location and staff

The only thing is that the room doors are very noisy especially at night when trying to sleep. Hear everyone’s doors slamming shut

EVERYTHING! In particular the staff. They have the friendliest staff we have ever encountered. So helpful and kind. Unbelievable service

The only downside was the bed was a little hard, but it wouldn’t stop me staying there again.

The daily buffet breakfast, which was included in our deal, was tremendous. A huge amount of food was provided every day, including fruit, cereal, toast, croissant, bacon, tomatoes and on the spot cooked eggs, and omlettes.

The bathroom decor was a bit jaded and could do with an upgrade. However, the shower, toilet and basin were all clean and in good condition and the water pressure was great in the shower.

Staff very helpful, really great service! Hana helped us booked our tours for night safari, snorkeling to nusa penida and car pickup

Breakfast can be better and a bit noisy near the main road Next time pls try adjoining rooms for family with kids