The gardens are beautiful!

The bed in a double room is full/queen size

nice resort with private beach, but part of beach is polluted with tons of garbage, on other parts of the beach hotel staff is trying their best carting away trash with wheelbarrows; our room was clean and quiet with nice view on the ocean

We waited for our food order in the pool bar (with very loud annoying music) for over 2 hours until we lost patience and decided to go to the restaurant to try our luck to get some lunch, that's when the problems started, iteratively a handfull of service staff showed up, no one seemed caring or competent enough to solve our problem of getting something to eat, eventually they served the food we ordered 3 hours ago; at the evening they knocked at our room door and wanted the check (with wrong items on it) signed), we signed because it was roughly the right amount and we wanted this bad experience to finally end; next morning at breakfast they came again with another additional check apparently with one item they had forgotten to put on the check; at checkout the trouble continued with arguing over the wrong checks; overall, in a premium (and premium priced) resort, one would expect much better handling of problems, it is no problem if something goes wrong, but it was terribly handled. The room stinked in the morning because of a purification plant near by. Breakfast was ok, but not what we expected from a hotel like this.

Food and the staff

The toilet room water is extremely dirty

We liked the beach, swimming pool, gym and the room with the space given.

The bathroom looked old, the food was terrible genuine 0/10 even the ice cream was bad. The bed sheets were not smelling very fresh either.

The staff were excellent and the facilities too. Loved the food served in the main restaurant.

The beach wasn't very clean but then we didn't go for the beach. Spent the afternoon by the pool and it was very nice & clean.

location

I have stayed here many times before but the service have really gone down standard are really low

Breakfast was good, reception staff Devotha n other lady were very welcoming n friendly

As always I find the services at this hotel to be exceptional, with professional staff who are well trained to do their job. It is a very nice setting and relaxing. The rooms are well maintained and clean. Beddings and towels are well cleaned and of high quality. I have been coming here for meetings and leisure over the past 13 years so I am very familiar with the services provided. Keep up the excellent work and services.

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