Swimming pool.

1. Already paid tourist tax when I reserved room, however they request again when I check-in. At that time, I was tired so I couldn't remember that I already paid tourist tax, so I paid again. 2. Magnetic Card Key system is too old. Card Key damaged by smart phone so I had to revisit reception several times, everytimes resort crew make card key again, but it waste my time.

The hotel is well located and well maintained. Have nice pools and a small beach. Nice environment (viewable carol and fish) and easy access to the harbour to islands. Nice sunset cruise offered by the hotel.

Barely feel being served at the hotel even we paid for the 2nd highest room rate(MYR2945.6/2nights) and stay at the club floor suite. 1. We communicate with hotel to see if can postpone our stay 1 day after due to we would arrive at midnight the 1st night. (And the original room fee is expensive than the amended date room fee which I don’t request any refund of price difference). After hotel confirmed my request and asked us to apply the modification via online agent, the hotel rejected my application for 3 times without any explanation!!! The long lasting useless communication had ruined the whole arrangement of my trip and I had to find other hotels the very last minute. By the way, we stayed a very good time at Le Méridien at a 1/3 price of Magellan and being well respected. 2. We bought the You & Me package to celebrate our 1st wedding anniversary. The package description is written chocolate gift box offered but nothing is received from the hotel, nor any special decoration/greeting is being served. While the sunset cruise included in the package is worth a visit. 3. Our package includes HB meals. However the set menu is kinda disappointed. Each one is served with 3 tuna tarts as appetiser, fried fish and plaine fish as main dish and fruit plate as dessert…and it takes a 30 mins waiting for the main dish after the 1st course. While the table next to us who arrived at the same time, they ordered a la carte and all dishes were served very quickly. (But the manager was very enthusiastic and initiative, a professional hotelier) 4. Mostly the staff we met wad lack of sense of interaction.

Very comfy n relaxed environment, located close to shopping mall n city centre. Nice in house restaurant with sufficient facilities.

Bowling lane is old with poor conditions

Breakfast varieties can be improved

Location

A bit worn down

location and setting

some of the fittings in room are old or not in proper working condition

Superb seaside resort, good breakfast, great location

NIL

Rooms facing sea is nice & comfortable, the sea view from balcony is superb. Very nice sunset bar nearby lobby. Breakfast was good

A typical 5 star hotel with pretty much nothing to complain about. Excellent service and facilities all around. Plus point is they have a booth to cater hotel guests for day trips to Pulau Sapi, Pulau Manukan & Pulau Mamutik.

Maybe can upgrade their TV but its not an issue to us.

location

facilities need to pay customer service

swimming pool, water slide , sunset bar

some things not maintained properly: carpet next to bath brown, sink blocked. long queue for check in and check out

1) Hotel Staffs are helpful and friendly

1) Breakfast food is not up to quality and mostly taste blend or tasted very salty. 2) Our bedsheets smell musty

room..so comfy and i feel relax..the staff also very polite..recommended to other traveller to stay here..

pools were excellent. many other facilities such as gym, ping pong. bowling. our family had great time there. Marina is close by for diving and island hopping and other water sports. breakfast were excellent. service staff were good. food choice were immense. great food in the Italian restaurant.

room service is not available. we tried a several time but no body pick up the phone. no pool bar service available, although there is a bell there, nobody reached if we ring the bell for service.

housekeeping open the door by card when we are bath!! be careful

The surrounding n the ambience!

Room alocated far from the lobby.

swimming pool ok.

W.C should use normal bidet spray. Twin single bed, the bed very small. need do renovation, old design. breakfast less choices. add more parking lot

beautiful place, clean room

my initial intentions of this trip was not met