Solo se puede reservar una vez en los restaurantes, y no dicen en ningún lado cuando reservas que no te puedes meter a la playa

We enjoyed the Mexican dinners, we did not like at all the one Italian dinner we had. We enjoy the breakfasts and the little restaurant bb the pool.

The menu was a little like the "Olive Garden" with all the typical dishes of Italian-american recipes.

Facilities and the location

The Balconies

todo incluido y la cercanía con centros comerciales

Errores en las llaves de acceso

Just the workers and the freshly squeezed juices

The pool is hot and dirty … no filter to clean and if you’re going to book ocean view it’s a scam!!! I had the worst view only facing pool nd trees terrible !

Staff were lovely.

Read my email.

The pool area was awesome! More than enough seating around the pool and in the lounging area. The infinty pool was great. Breathtaking view from our corner suite. Bell hop staff was accommodating. The on-site store was a good perk.

1. Customer service was lacking. Very nice staff but a hands on customer service training is needed. Response time to requests was slow, and the hotel was nowhere near max capacity. 2. Food was horrible. 24-hour room service was a joke as well. Staff didn't half the time answer, and the food we did receive, i would not feed my dog less known eat myself. The only meal we somewhat enjoyed was breakfast. The rest of the time we ate away from the resort. 3. Towel linens are rough. Toilet tissue is mad cheap. The chairs around the pool need either a good cleaning or upgraded. 4. Poor staff monitoring. Premiere and adult areas need to be monitored well. If you pay more for Premiere, then people who did not, should not be allowed in those areas. And children should not be in ADULT ONLY areas either. 5. Alcohol choices are MEH and the tower bar is a waste of space. At least, have alcohol, music, food, and activity up there to make it worth the elevator ride up.

The staff was super friendly and helpful. I food was subpar, but I wasn't expecting a gourmet meal for all-inclusive so I didn't mind since I was drinking. Premium liquor, the pools were great, and the beach was right there so we were able to walk conveniently to feel the ocean waves. We even got henna on the beach! (paid of course) The live entertainment was fun but I did wish they went a bit later. During the day, it was cool enough to walk around outside of the resort so we visited a few boutiques near by and even went to Cabo San Lucas one of the days. I would definitely come back!

The food could have been better. Live entertainment/music could have went for a bit longer, they ended things around 10pm-12am depending on where you were. I also wish they included room service in all-inclusive, but it was only available for higher level guests.