The staff are the asset of this place.Our warm welcome and the excellent customer care.The front office manager Victor,was the most outstanding.He knows what customer service entails and that is exactly how he delivers it. You will never have a concern that he never handles.We could see most guests call him by name and he calls back meaning he knows his guests. The same to us and all the family members.What a nice feeling ! The food is great and a lot of varieties.

Excellent customer care and the atmosphere

The hotel was on the beach and stunning. Very tropical style. Despite probably being nearly full, it didn’t seem crowded at all due to the large spaces and facilities. Other than the setting, the highlight was that the staff were all delightful. Food was delicious. Room’s great

The road up to it for the last few hundred metres then the front gate were appalling. Then paradise inside

Wonderful location at one of the most beautiful beaches in the world. Staff is very helpful and professional. Victor managed the rooms perfectly and the restaurant manager and staff were also very nice. Accommodation is at high standards and with nice African characteristics.

There is nothing to dislike If you like Africa.

Facilities and location

everything but below

the superior juccuzi room was a let down. Definatly recommend updating jacuzzis, rather than baths. And mine was all rusty and scruffy

Good location right on the beach. Spacious rooms. 2 pools and nice facilities. Sunbeds available on the beach.

Rooms a little dated. Bathroom not entirely closed off from the room - the separating wall does not go up to the ceiling. Other than hotel, not many other restaurants/bars within walking distance.

Full island resort experience. The entire design of the resort to the feeling it gives with the people made us feel like we are truly on holiday on a far away island. This resort is superb! WiFi is great, pools are immaculate and plentiful. The beach is wide and you can walk for miles on the white sand and turquoise water. Even the simple things like the quality of the towels was what one would expect from a 5 star establishment. Every single staff member was friendly and helpful. We received plenty of free drinking water everyday. The landscaping was something out of a movie.

Things we didn't like was completely outweighed by overall experience which was superb!

Victor and his personal skills.Food and the ambience

The hotel was great. We arrived for 4 days with 2 kids age 2 and 4... Realy important the staff was really nice to us and the restaurant is beautiful and tasty .the place with clean pools and stunning beach, and it has a club for the kids ,very helpful.beauticul rooms and clean .the f.o manager victor made our stay special with his excellent customer care.

I liked everything

The stay was Amazing! The people are great. All stuff were super helping and kind. Mr. Victor, the front office manager was great. He was so helpful with everything we needed (even when it wasn't connected to the hotel). The location is very good, on an amazing beach. You can meet the Massai people on the beach from time to time, and they are very friendly and helpful. I totally recommend staying on this hotel. We will definitely come back and stay on the same hotel!

We liked everything!!!

Welcome of staff

Good shall be more varied

Hospitality and facilities! There was absolutely no need to step out of the property.

Nothing at all

It’s a comprehensive resort with everything that you’d need. Wide range of room options.. our Sea facing private suite was truly awesome. Great variety of food for all the meals.. What stood out was the wonderful staff at the resort who were always around to help with anything you need! Special mention to Angela and Zabron whose many sweet gestures really made our stay special.. Definitely going back again!!!

Everything was perfect but May be putting a wardrobe in the rooms would help.

Meet Victor Five Star Service Provider The whole experience made better by the staff who have all that it takes to make your experience a memorable and amazing. The service is great, the food is amazing and the staff will do all it takes for an experience of a life time. Varied buffets, local cuisine and oriental every week. Fantastic hotel and service minded staff. Restaurants with different menus and good service. Location is beautiful with nice beach and atmosphere is relaxing something one needs on a holiday. The family room was very good and comfortable for the family and the children at large. We could not say enough of this place but for sure we highly recommend the place. Special mention to front office manager Victor who goes out of his way in ensuring that all his guests are comfortable during their stay. Very calm and attentive person with every guest in the hotel.

Pool , spa , food , rooms , staff and decor

Nothing I remember

The access to the beach was amazing 3 swimming pools There are parrots at the back & turtles It’s bigger than the picture

nothing

The staff at Kiwawenga, especially the Reception Manager, Victor, and the Dining Room Manager, Zalbron, are wonderful. We had a few hiccups in the beginning, and they did everything they could to make the rest of our stay seamless.

The services from staff,Personalised service from Victor front office manager and his team.The hotel has heavily invested in the customer care and you can see it from the way the staff treat you.Victor was so good to us and always available the kind of treatment we expected having stayed in presidential suit.Service with a smile and a great potential asset to the hotel. The hotel is very clean and everyday the cleaning is thoroughly done in the rooms Angela welcomed us to the hotel and Said also helpful. The food is good,very nice buffet with varities. The entertainments were very ok and venue kept on changing to avoid monotony. The seafood themed night killed it all.A lot to eat. We will return as long as Victor is around.

Beach boys

Amazing location and lovely staff! Angela especially was very kind and always asking how she could help us.

Very slow a la carte food service from seafood restaurant (don’t bother ordering for dinner, go to the buffet). The food in general was pretty bland and basic though (although the restaurant staff were super lovely and made up for that!). Hotel also didn’t have the option of ‘flatter’ pillows for the bed which affected our sleep.

Exceptionally friendly and accommodating staff. Excellent location.

The peace and tranquility in paradise courteously of the staff who have no limits to help with a smile. We enjoyed our holiday and greatest part of the this contribution was from their assistance. Victor front of the house and Angela were great hosts who not only made our stay perfect but also made sure all our amenities were in place. Service is good for a five star and I will definitely go back

It was such a wonderful stay of my life, the customer care was top notch. Victor the front office manager makes a lot of difference at Kiwengwa beach.Always available to assist. Because of such people we cannot think twice but confirm another visit soon.

Meals

They were very hospitable! The moment we arrived we kept hearing that we are in our second home! The resort is just stunning !! It’s right on the beach and the room we booked had a jakoozie😍 - They had daily shows at 9:30 PM so after dinner we would sit and enjoy the Tanzanian shows. Again amazing experience, amazing place, and amazing hospitality

In the middle of Zanzibar, where it sometimes seems like everyone wants to take from you (attention, money, etc.), Kiwengwa Beach Resort felt like an oasis, where they just kept giving - from warm smiles, genuine interest in your day to complimentary drinks or room upgrades for late checkout. The hospitality and kindness from every single staff member was something we’ve never experienced before. Special thanks goes to Angela & the reception team and Zabron & the restaurant team - you truly made us feel special and sad to have to leave.

On arrival, we were welcomed by reception staff in a way that made us feel at home. Since we arrived early, we were ushered to a complementary breakfast buffet as they processed our checkin procedures. Had an amazing time overall. There were private jacuzzis, many pools, a lot of games and activities and the Spa(a must to try) plus many other things to try. Special thanks to Musa at the reception, Zabron in the restauranst plus all the staff for making our stay memorable.

Iocation

Entertainment after dinner was lacklustre

Bars, Pools

no A/C at the Gym