The food and the vibes beautiful beach. Barbie Christina Claudy and Brown were very nice and helpful.

Food dry so so

The resort was beautiful on a gorgeous, clean beach. The food options were plentiful and delicious. Most importantly, everyone was super friendly, helpful, and kind. It made for a wonderful family vacation!

The friendly staff and beautiful amenities made our stay memorable

There could have been more local fare in the menu

the events

waiters kept forgetting what we ordered and was in a rush to move on to the next table.

the beach and facilities

lack of amenities

the location was good

great location, awesome beach the staff was always happy, and were always asking if everything was ok.

a map in the room to show the layout of the property for restaurant locations.

Location, room was big, all inclusive

Housekeeping needs some help, we waited hours to get extra blankets to make up sofa bed

Excellent breakfast especially the omelette cook.

You need new bedroom mattress that thick and firm and not sagging. You need housekeeping to provide additional bath towels under bathroom vanity and face clothes were at times missing and so were bath mats. Additionally, water leaks from shower so we had to use beach towels on floor to avoid tremendous water leaking from shower door. Also we asked for additional blankets which provided but then maid took them back when cleaning room. Also, I asked for sausage or mushroom pizza at Resturant when order three staff cashier staff said we don’t offer that on menu I said I know but these are typical USA toppings??!! They couldn’t accommodate that request although I said they offer sausage and mushrooms pieces for omelette for breakfast you can use that. I spoke to resturant manager Ruresh who said that he would orient his staff because that my request was reasonable and could have been provided easily. We went to the weekly barbecue at the Blue Haven site there was only one shuttle bus for atleast 100 people attending the barbecue that was ridiculous after a very elaborate beautiful dinner evening people sat at the shuttle bus bus stop waiting an hour for pickup and started to get irritated.

outstanding location and friendly staff

food was average or below average although I realize it’s difficult at all inclusive

It will be using something more substantial than the word like. We loved the hotel. I made a small request before we arrived at the hotel, and the hotel staff did their best to accommodate my request. The people working for Alexandra Resort are incredible. Smile, kindness, care and warmth are what we felt all the time. Foods at restaurants, ease of booking a place with the desired cuisine. I am drifting back to my memory, where I felt on vacation every second I was at Alexandra Resort. My wife says that she transfers back to Grace Bay beach right in front of the hotel whenever she closes her eyes. We loved it so much that we are definitely coming back. I almost forgot about Icecream after lunch on a hot August day. That was a fantastic vacation for my family, all we did wake up, eat, swim, eat, swim, eat, dance, sleep and the next day all over again.

I couldn't think of anything reasonable that I did not like, so I also asked my family. We don't have one. Maybe, maybe, what to improve, I would have said, I wish the hotel had a shuttle service with the airport, and that would have been so comfortable and lovely to have. A taxi driver who brought us from the airport was driving a little bit too fast for me.

Beach, pool, staff were all excellent. The sushi was excellent.

Some of the food was a bit blah.

the view from our room and beach was absolutely breathtaking,

the pool area was a little run down could use some maintance and some updating

La playa espectacular

La comida poco variada

The property was extremely clean and close to the water! the staff/employees were beyond nice and hospitable!

I liked everything about the property.

We loved the location, the gorgeous beach was like in a dream, good restaurants and nice staff. Great hotel for everyone.

The service by the waitresses were not always service minded. Room for improvement.

The keyless entry to the room was great. The food at 3 of the restaurants was good.The location was perfect.

I called the front desk 3 times over a 7 hr. period to restock our room with water- never did. The battery on our door died and locked us out, took them a half hour to get someone to come let us in. Waited for a special night to go to Blue Haven b/c it’s restaurant was supposed to be the best, woke up at 7am to get a reservation, we get there and they said that’s the only night they don’t have their good menu. Nobody had told us that and that wasn’t on the reservation guide sheet. The next night it was closed and the night after that was their street dance/food, night after that we were leaving so no opportunity to go to Fire & Ice with their good menu. Also we called the front desk to cancel our Covid tests, then they called and said we were late for the appointment- did not communicate with the test people. The resort was charging $61 per person, but we found tests at the medical center for $35. Multiple things like that…they didn’t appear to have their act 100% together.