Facilities, room size, all dining options, service and staff , value for money

Surrounding area but not hotel issue

They have good amenities. It’s perfect for family. The kids will def. Enjoy.

The check in time is loooong! We waited in the lobby. My mom, niece and nephew are sleeping by the lobby waiting for are rooms to be ready. After 30 mins. I went back to the receptionist and was told only 1 room is ready. I took it for my family to rest. Then it’s already 6pm when I get the 2nd room.

Amazing breakfast buffet! Wonderful amenities and lots of water activities to offer. Wonderful view of the sea. Comfortable bed. Auto-connect wifi in most parts of the resort.

The room that we were in unfortunately has no bidet or there was but it was removed. The water in the shower and the sink tasted very salty.

It was good customer service overall.

A few things 1. COASTER CHARGE - Upon check out we were surprised to be charged a coaster. Apparently there were 4 coasters in the room that were not supposedly thrown away as it would cost P100 each. It would have been well and good if we were told and warned when we checked in, but no. No warnings/notices in the room, or manual and not even when we checked in. I feel like we were robbed in our face. It's just P100, I know. What I am not impressed with is we were blinded about it. We are not the only guests who were stunned by it, the next two lot of guests who checked out after us were also surprised. It was a disposable looking coaster with Solea logo in it. We didn't bother and take notice of it as it seemed like a coaster that can just be tossed. And since, we were not informed, we didn't mind it. Having a kid, I cannot keep track of the resort's property all the time. 2. UNCOORDINATED - We did an extension stay. This one in booking.com. it clearly stated breakfast included. The following day, as we wanted and excited to eat brekky, we were halted as they said our room did not have breakfast included. I need to be charged. I showed her my booking, and the inclusions. Since they were from the restaurant it is natural that they would check with the reception. What was not natural was taking 45mins of my time. I had to go to the reception to go sort it, and took a lot of my time. I gave them my booking number, and it showed that it is included, so what went wrong? They placed it in the room that wasn't ours. Why would you do that with the guest? Wouldn't their booking and confirmation enough?

pool

crowded resto

The facilities! It's really for kids and family bonding.

The bathroom, shower area doesn't have a full partition that tends to make the entire toilet floods when taking a shower. And also lack of comfortable seating area in the room.

Breakfast was decent The staff during Breakfast was courteous and attentive

Room was small The exterior of the building (resort) needs some sprucing up Overall the resort looks "worn"

Kid friendly and lots of amenities for kids

Checking in was such a hassle I expected it to be paperless. Having everything in paper makes it time consuming. My hotel room was not properly cleaned which is understandable with the amount of guest the hotel has.

Itself

Nothing

The food.

The rooms were clean, but the drapes were tattered and dirty.

Everything! This is my favorite resort in Cebu. Beach was clean, pools were all fun and clean, food was great, staff were all attentive and polite. The hallway and bedroom smelled amazing, which is wonderful! That's something that you don't experience in most hotels. The restaurants have amazing food. I personally like the the restaurant by the inflatables. Their grilled meat is deeeelish! Also it is a no smoking property. Perfect for families.

Poor internet connection. I work online and it would have been nice to be able to work and have fun at the same time. Also, the location is a little bit of a hassle if you dont have a car, however, the staff is very helpful in getting a ride for you. This place is amazing and I will definitely come back with my family.

There was no free breakfast

No free breakfast

everything

airport pickup but staff took care of the problem

Solea is a beautiful place to vacation ,staff are very friendly happy and courteouse, great food and the pools are fabulous, this is my second time vacationing here and I'll be back ,I'm from Vancouver Canada 🇨🇦

The staff were polite and always greeting you when they see you:) Great facilities and many pools to enjoy!

I wish there were options for halal food, or vegetarian at least.

The staff provided exceptional service. Absolutely five star service. The food and beverages were also excellent. I had no hot water in my room for 7 days. The room was cleaned every 2nd day if I was lucky and the maintenance and up keep of the building and furnishings was extremely poor. The hotel needs to be renovated urgently. Staff, food, beverages, service = 5 stars Buildings, furniture, cleaning and general appearance of the resort = 2 stars

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Telephone not working in room

the pool.

upon checking it takes us 30 minutes more、also checking out. the whole building is not that clean. the restaurant serves the food so late.. i was not expecting it all. then the prices changes in a day for the activities.

Facilities was nice and the fireworks were good

They did not have the room I requested and put me in a smaller room with no compensation or giving a discount or refund of different cost

staff are nice

services are really poor. 1. housekeeping didn’t come, our bins were full and our room was really dirty 2. our bathroom floods when we take a shower 3. no hot water when taking a shower 4. a lot of stuff wasn’t working like the slides in the pools 5. there was an empty pool that was very dangerous to kids 6. floor next to the pool is slippery, again very unsafe for kids and adults

The pools and the complimentary vouchers for inflatable water park and kayak hire and the food and drink was great the spa was also very good

The place was a little rough around the edges i understand there was a serious typhoon 12 months ago but for such i high end hotel owned by such a big name you would have expected repairs would have been made by now not only that the general fixtures and fittings are a little rough i also didnt like the fact you couldnt order a grab to the hotel you had to book a taxi through the hotel for a fee of course.

The pools and staff were great. The ability to get cold 💧 when you needed it.

Reception could not calculate extras before we departed the hotel so we had to turn around d and pay for an extra. We were then an hour behind schedule. The shower head leaked all the time. The toilet would get stuck and keep flowing.

VIEW of the room

In the bathroom I'm just concerned with the elevation of the bath tab without a handle to hang on for safety when you take a bath. We only hold on to a glass which for me might be removed or break if you put your weight on it. GOOD if you are young. IT'S JUST FOR SAFETY FOR THOSE WHO ARE NOT THAT YOUNG. THAT'S ALL... Thank you