Great location, great views, the receptionist was kind enough to let us check in earlier so we can explore venice.

Maybe upgrade the linens and beds.

great location on the grand canal

poor service. lights and power points (all but one) not working in our room and ensuite. Lamp was given but only socket to plug in was for tv so that was also out- no charging phones as no other sockets working and had to use them for light to go to bathroom. Tried to get assistance but no one available. Attempts to contact during and after our stay have been ignored. Very disappointing.

Assolutamente niente. Le fotografie sono ingannevoli le finestre affacciano sul canale si, ma in un punto di attracco e se non si tengono le tende chiuse la mattina ci si trova le barche attraccate con tanto di persone a bordo che guardano in stanza

E decadente,il bagno ha i muri rotti, il bidet otturato,L armadio cade a pezzi con tanto di cartello, le finestre erano sporche dal water escono odori di scarico la finestra non si può aprire completamente perché è bloccata e soprattutto il riscaldamento non funziona e L acqua esce poco e fredda

The prevention of access to the property after 2300 hours is a deterring aspect of the booking. We had to book a last minute hoter with shuttle service at the CAirport because of a flight delay which caused us to arrive at 2430 hours.

Excelente ubicación ya que tenia un muelle al lado del edificio donde paran vaporeto. Para tomarnos el Alilaguna (para ir al aeropuerto) solo se camina 5/6 minutos. La habitacion fue tal cual pedimos con vista al gran canal!! Muy comoda.

Hay detalles en el baño que podrian ser mejorados, estan un poco viejos.

The hotel exceeded my expectations. The views of the canal were spectacular from the junior suit!

Great view of the grand canal, good location next to water bus . Entrance to property was a little complicated but if you follow all instructions that get sent on day of arrival it’s fine!

The property is great, it would be helpful to have face to face contact with staff

Excellent location and the room was very large with nice views.

Needs thoroughly cleaned. There was a lot of dust and cobwebs.

Nice authentic room at the water.

Funges in the bathroom and rotting plints...

Location

One member of staff who couldn't help us/know the code for the room or even which room we were in. The shower door was broken and the room didn't look particularly clean. Not worth over 100 per night. Had stayed somewhere the previous night for the same price and it was a million times better.

Just Wi-Fi connection.

not worth it. there are better hotels

Location & direct canal view. Water taxi stops right in front of this property except evening time. At night they have different routes where it doesn’t stop in front of this hotel anymore.

It’s dated, not so clean. Self check in process is complicated. Payment process & city tax payment system is also not convenient. I had one person dropped out of the trip last minute but we still had to pay city tax for this person because there is no options to edit payment or a real person to coordinate.

It was clean, nice location, good ambience, staff allowed us some extra time in the morning to checkout and didn't bother us.

We did not get the code for the room that we expected to unlock the door. We left the key inside the room thinking that we could open it with door code as well but there was no code sent to us. And there was no one at the reception after 9pm to help us

Location is great since is located just next to the vaporeto stop.

Everything is handled remote no personnel on site so if you get a problem and you are from another country like me you will have to spent money on phone calls because you can’t call them using WhatsApp.

The location is amazing and the view from the lobby

The room turned out to be incredibly small, it is very inconvenient to mix in it. the curtains were stained with coffee, and someone's celicon nipple pads were lying under the chair. The mirrored cabinet door is all broken and this is not a design.

Everything as described, check-in

Rooms we're quite narrow, many suits in the Location

Room and view

Nothing

We were provided with transportation information and all necessary details to enter the room contact free. Very nice layout and location. We took great pictures in shared living room. All good, but the room is small - make sure you understand that before booking. We got what we expected, so all good.

awesome place

Amazing view! We had the Junior Suite room and it had a large window opening up to the grand canal (photo attached); we could've sat there all day watching the boats go by. Not all rooms have a canal view, but there is a rather large common area with multiple windows opening up to the canal that our group used as well. The room itself was spacious and had everything you'd need (espresso maker and pods, hair dryer, toiletries, etc). The location was also extremely well situated for walking around to see the main sights. We were only there for one night and easily made it around to everything we wanted to see with time to spare. There is also a water bus stop directly outside the building which made getting into town very simple.

Check-in was a bit strange. In the days leading up to our stay we were sent a link with instructions to complete check-in online where we input passport info and paid the city tax. The directions stated that after completing online check-in we would be sent a code to use to access the building, but none of us (3 couples with 3 separate rooms) ever ended up receiving a code. Luckily there was someone there when we got there so we were able to ring the bell and be let in, but it was not without a total headache of trying to track down a code with minimal cell service/wifi connection for about an hour before even trying the bell. Long story short, next time we'll just ring the bell first!

Good location; Comfy bed; Spacious shower cabin.

Excessively complicated and restrictive check-in procedure; The room can have more natural light though it‘s not easy to achieve in Venice. A wardrobe door needs repair.

Amazing location with canal view. Beautiful room design. Friendly and helpful staff.

Great location, comfy and large rooms.We had a very enjoyable stay and a very unique experience. Nothing to complain about.

Right on the grand canal, our room overlooks a beautiful garden. If you are looking for a clean well placed room to sleep in and get showered this is an ideal place. That’s pretty much all you get, buts it’s all we wanted.

We booked very late - at the airport so a code didn’t come through, but we buzzed and got in.

We booked the Junior Suite for two nights. The building was easy to fine and extremely well located. The room being with the view on the Grand Canal was absolutely fantastic. The room was clean, the shower worked well and really there is not much to criticise. When we arrived the room was nice and warm. The heating worked really well. It also was a nice surprise to see that they had a Nespresso coffee machine in there!! Was so lovely to have a coffee in the morning over looking at the grand Canal... 😍 I would say that the only downside with this accommodation is communication with the people who managed the room. I contacted them to ask further info about checking in - Had no reply. I contacted them through WhatsApp when arrive at the airport to let them know of our arrival. Contacted them again to say that we were 15 min away it was 8.40pm. Had no reply. Once we arrived, you have to ring a bell on the main building door. That door is then opened remotely by someone. No-one answered! I whatsapp them straight away to let them know we had arrived- No reply. We were extremely lucky we only had to wait 5 minutes as some people who had the key to that main door let us in! Once you pass the main door, you have codes to access your room. The management team came back to me 30 min later (they did not know we had managed to get in). This is the answer I got back: 'Dear Guest, Thank you for your message. At the moment we are not available. Our message service is open from 10am to 10pm. We will answer as soon as possible, Best regards. got that reply at 21.08pm ... not even 10pm!!! Personally, if they were to sort that main door arrival problem out (we seem not to be the only one to have had that problem) It would be the ideal room and they would get a top score all along. But that made the experience stressful to be honest.... We were just super lucky to have someone else opening that front main door to us!!! NOT GOOD ENOUGH

Lack of communication with the team. Problem with Front door / checking in.