Clean hotel and also the staff are nice and very friendly 😊It was a great experience

The room is beautiful and comfortable

The view, stuff. All facilities

The foods

The hotel is situated in a good location. The check in process was smooth.

There was a foul smell coming from the bathrooms The space looks well overdue for some renovations (cracks on walls, damaged doors etc) The checkout experience was horrible due to their inefficient system

The staff

The hotel facilities are very bad it doesn't fit the name or brand !!!!

Really tasty food and coffee (really nicely decorated room for traditional coffee) and friendly staff.

We think this place is highly overrated. It is presented to be one of the best in country and recommended , but it was rather disappointing. Not sure about other Haile resorts in other parts of the country , but this one is not so good. For the price it could have been better , there is some maintenance needed in the room, water kettle to make tea in room is missing (which we had in other much cheaper hotels). There are some dents in wall and cables sticking out and lights in room were flickering , table lamp not working at all. We had very unpleasant experience, hotel staff / cleaning lady came to knock at the door and when my partner opened she could not explain in English why she came and she just walked in the room (while me laying in bed half-naked, half-sleeping ) and turned on the lights - hit all the switches in room and left without word… We had no words , and are still quite shocked by this. This should NEVER happen!!! Please make sure it won’t!!! Also be aware that swimming pool of the resort is apparently also open for public, not only guests , and it was very crowded. Moreover, beds by the pool were also half-broken and not comfortable (again maintenance needed). Too many things were just wrong here, so unfortunately we need to give low score for this place and cant recommend it as a place to stay in Gonder.

The breakfast was good and staff very courteous.

The room need exterminator for bugs in bathroom. The resort needs renovation repair work.

What I like is the view in front of the hotel.

Some times no water some times no light

nothing