Location was great. Room/bathroom were very clean. Breakfast was fantastic. Bernadette and Anetta were very helpful and kind.

All good

Breakfast was amazing, staff couldn’t do enough…. Amazing location

Nothing

very helpful, friendly staff great location beautiful decor good shower quiet wonderful breakfast

nothing to complain about it was all wonderful

The hotel was beautiful and the people extraordinary. They were super helpful and just amazing. Definitely would book it again.

N/A

We found it a bit of a challenge to find this hotel, as it is on the second floor of a palazzo and the signage is quite discreet, but once we got there we couldn't understand how we missed it. The room was very glamorous and stylish, with a small balcony looking onto a pretty central courtyard, a big bed and a big day bed. On the second day of our visit it was warm enough in the late afternoon to sit on our balcony for a little while. The receptionist was very welcoming and helpful and gave us a map and directions to the main areas of the city. Later we asked her for a restaurant recommendation and she booked us into Trattoria San Lorenzo, about 5 minutes walk away, where we had a good meal. Although the hotel is on quite a quiet street, it is very central (5 minutes from the Duomo in one direction, 5 minutes from the Galleria dell’Accademia in the other).

It was a bit difficult to find somewhere to stash our cases once we had unpacked, but we eventually managed to store them under the desk.

Hospitality, great location, great rooms

Everything..... I'm working in hotel business for 25 years and this hotel is perfection. Perfect location in the historic center. Perfect rooms with amazing unique design for each are exceptional, big space for short or long stay, all amenities you may need (bathrobe,slipper, many kit and cream,hairdryer), fridge with water, coffee machine,confortable bed, great shower with different option, big TV with Netflix,even a smart phone with all the touristic information. Perfect service, what a friendly staff, all the team is so nice and take care of our guest as great professional even before you arrive, Anita and Sabina make our trip as a dream for celebrating our wedding anniversary.... The best hotel in Florence, the quality rate is insane ... We feel to be in a palace for a so sheep rate. Thanks you so much and hope to come back soon.

The service and the food were amazing

perfect location! the staff were very friendly and helpful everyday. breakfast was very good.

We were traveling for work and had 2 free days. This hotel was designed top notch! Everyone on staff was very friendly and took care of our every need. Coffee, juice and breakfast on premise was the perfect way to start the day.

There was a hum in our room that showed up day 2…we did hear the elevator as well. We would still return as it was not too bothersome.

beautiful decor and styling. very helpful staff

lift not working but not representative of hotel overall

The friendliness of the staff was exceptional. The small hotel is a real boutique jewelry. Good location to explore the beautiful city.

The elevator was out of order but they told us before.

Excellent location, in-between Duomo and Accademia Gallery. We could see the Duomo from our hotel window. The shower was great, the bed was comfortable, and everyone in the lobby was incredibly helpful and friendly.

The rooms needed to be at least slightly larger. We had nowhere to even put our laptops; we had to create a makeshift "desk" inside the armoire. This was the only issue we had, however.

Pictures are much better then real story

Very nice and clean hotel, excellent breakfast, very friendly staff, new bathroom, comfortable bed, central location

Lovely and clean room, with very friendly staff. Very good location.

Very good experience. Only one draw back is that elevator was not functioning due to renovation. Other than that all was nice.

concierge services were the best I’ve ever had along with the location made for a very memorable experience.

location

Excellent hotel, perfect location, amazing staff

The decor of the hotel and our room was very attractive. Staff were very attentive, friendly and provided a high level of service. Breakfast was included and was delicious-a good choice of fruit, breads, meat and cheese etc.

Nothing I didn’t like.

The staff are exceptional, always available, with attention to every detail particularly Aneta. A genuine friendly well run hotel.

Could not find any fault.

Service was exceptional. Location was amazing.

We loved everything and everyone at this hotel. it exceeded expectations!

if there was anything to complain about the entry is a bit strange and the old lift. but it’s really not a concern.

Super Location, very friendly staff!

The staff were incredible and very helpful and attentive. they are honestly amazing

There were a lot of insects in the room that my family and I got insect bites all over our body and face. and I was shocked when I found out that the hotel was a three star hotel when online it showed that it was a four-star hotel.

Thank you so much for the welcoming and personalized service. Aneta and Bernadette went above and beyond to provide us with what seemed like an all-inclusive stay in Florence. The common space and our room were cozy, clean, and super comfortable. We cannot recommend this stay enough!

The room was very clean, the bed was comfortable, and the shower was big! I very much appreciated the free water bottles in the room as well. The breakfast was wonderful! Great location!

The room was much smaller than what it looked in the pictures. It was advertised as a cathedral view but you could hardly see it at all

This boutique hotel was charming and centrally located near the Duomo. Annette went above and beyond to make our stay fantastic! Most comfortable room and I hope to visit Firenze again and stay at this location.