Location is near the station and center shopping center. Facilities are nice and the room is tidy and quite.

綺麗

部屋が暗い

대욕장이 너무좋앗어요 위치도 굿

.

they speak English

They took a long time to check me in because I have an additional guest - my son staying. I had emailed them earlier but no reply. They said will deal with it during check in Ended up paying additional 30000yen extra even though they did not add ny bed. We were on the Hakata floor so room and 2 large double bed was enough for 3 of us, but they still charge me extra. On the website, they stated that room is for 2-3 pax

浴場環境。

洗衣機只有四部。

Super clean and nice room plus great location to the subway!

Good location - between Hakata and Tenji.

I could hear loud music playing most of the time - not sure where the source was.

The location is convenient to Hakata Station either by subway or on foot, and lots convenient stores downstairs.

The room is smaller and not even equipped with a bath pool compared with the money paid,

온천욕 할 수 있은 대욕장이 있어서 맘에 들어요~👍

호텔로 택시 서비스는 느려서 답답했습니다.

大浴場が良かった。

朝食を付けておらず、後で付けようと思ったら、付けれなかった。宿泊者は優先して朝食を付けても良いかなと思う

飯店時尚,房間新淨,位置很好,下次會再次訂這間飯店

The bath facilities was a real treat especially when the temperature started to drop!

깨끗 위치 룸 컨디셔

가성비가 떨어져요 바로 옆 호텔에서 묵은 경험이 읺어 바꿔봤는데 사우나도 조식도 나쁘진않지만 더 비싼 가격에 글쎄요

很乾淨，好靚，也很方便，很高級的感覺，裝修我也很喜歡，停車很方便就在酒店到泊完就可上去

泊車泊了進去，不可再自由出入，每次也要比1500日元

Room is Spacious for 3 people, comfortable, clean and excellent customer’s service. Staff is very helpful and speaks good English.

Nothing much except location is a bit away from Hakata station but manageable by walk 7 minutes. I suggest to have some hooks in bathroom to hang towel.

Great location, spacious room and good service.

The room size is relatively big

The hot spring is not hot enough

酒店位置附近便是櫛田神社前地鐵站，鄰近運河城，附近又有24小時Aeon超市，位置非常方便。 酒店房間舒適，設施齊全，前枱服務態度非常友善，整個旅程都十分滿意。

房間衣櫃近門口位置，當使用全身鏡時燈光有點暗。

Nice and clean

Price

有大浴池，員工非常優秀，服務到位

房間窗戶正對著對面大樓的招牌，窗簾薄到拉下來依然透紅光，還好對面午夜12點有熄燈，不然晚上房間太亮了

Good location and near coffee and bread shop

Onsen very clouded

The Hotel is very tasteful appointed and comes with an onsen as well. The location is great as there are lots of food and access to nearby attractions. Private and the rooms are bigger than most in the area.

It’s near to the train station - a six minutes walk from Hakata Station. There is also Canal City nearby for some shopping and food, a convenience store just opposite the hotel and a few restaurants located on Level 2 on the same building.

服務細節很好

如果有加泡湯粉在大眾浴池就好

職員有禮貌及願意幫助客人

The hotel's hardware is generally good as it is visibly new. First impressions were great - you enter the hotel on the ground floor that leads to a lift lobby, which you have to take a couple of floors up before you reach the reception. The sliding doors were also not your typical glass doors, but with the main two panels covered up; overall it felt very private and almost premium when you first stepped in. The reception area is also very tastefully furnished and decorated, looking modern and classy. Room was also clean, bed was comfy, duvet was exceptionally thick. We had no issues with the amenities in the room during our stay and it fulfilled its purpose as a comfortable to rest and recharge for the next day of travelling. There was also a free-to-use sauna and gym (with just 5 machines) but it was opened at selective hours (6-9AM, 3PM-1AM) so something to take note of for those who are choosing this hotel just for these two facilities - expect a crowd at the gym in the morning. Location is hard to beat even though it was not directly outside Hakata Station - just a short walk back to the hotel from Exit 18/21 (about 9 minutes), but also Kushida Shrine Station on the Nanakuma line was just a 6-minute walk on the other direction. You will find the JR and Shinkansen lines at Hakata Station, while just one stop away at Tenjin-minami you can find the Nishitetsu line. Being nearby to these major train stations really helped us easily get out of Fukuoka for our day trips elsewhere without worrying too much, so it was really a plus.

Where the hotel shone in hardware, it lacked (quite sorely) in heartware. Firstly, I didn't feel like the staff's command of English was on par with what has been mentioned in previous reviews here. It was extremely difficult to converse with them with regard to anything outside of the regular check-in procedures (i.e.: help with booking restaurants, getting assistance when a new neighbour was making a lot of noise at midnight for a night) and I had to fall back to my translation app and it was frustrating. While I was more than happy to use it when I was out and about, I do expect that hotel staff should at least have some minimal level of English such that they can help out international guests promptly and swiftly. It resulted in a lot of awkward conversations that felt cold and unwelcoming, with a whole lot of conversation being "hmm", "ahh" and "no" and with zero pleasantries and resolution (I never knew how they would deal with my noisy neighbour). With how polite Japanese people were during my stay and how hard some of them tried to speak English to assist us, I am sure they didn't mean it that way. Secondly, it was a birthday booking and there was nothing done on the hotel's end. I know it's an extra perk to be expecting but given how it is labelled as an "upscale hotel" on Google Search, I don't think it was too much to hope for. Even a smaller, less posh hotel I had previously stayed in with a friend left a birthday card and some supermarket chocolates in the room for her, which although simple, was a nice touch in our stay and it's something I remember up till now. We were "upgraded" to the Universal Room, which was essentially a wheelchair-accessible room but the bed was still a queen-sized bed, just with more space. We weren't sure if it was because we stayed for a week straight, but our suspicions were confirmed when the day came and went quietly.

Clean and spacious

Super convenient, walking distance to both Hakata Station and the other side towards Hakata Canal City and all restaurants crossing the river. Onsen is good, building is super nice and modern.

The carpark machine malfunction which delayed my trip for half an hour. Luckily a staff was so nice & helpful and came down to help at once & talked to the engineer.

Great location, room is comfortable thought it is not very big and still good enough. Front desk is excellent and helpful

Location is convenient and the hotel is tidy. Hotel staff are helpful and fast responding. Onsen is good.

The coin washes & dryer: clothes are still wet and it requires additional drying