The customer service team were great in particular the two young ladies on the pm shift.They were friendly and were most helpful in getting my son's clothing items left behind back to us in Hastings.

I had added another night but on following up found out it hadn't been entered which mean't had to check out and recheck in the second night into another room which discovered only had the one Queen bed not the twin doubles as booked.I ended up sleeping on the floor as was told a single trundle bed couldn't be provided.

Very ordinary hotel room. No Netflix, entry level sky TV, no crockery, no information pack. It was clean, and the bed was fair. Nothing special...

Good location and parking

No lock inside door just a chain

Room needs some attention, otherwise price and location was an absolute winner, with clean room.

Needing better lighting and curtains need checking for lost eyehooks, and a bit of paint goes a long way with wash area to be updated. Just the little touches can go a long way

Excellent location. Room was clean, and had all the facilities we needed. Great variety at breakfast.

The hot food at breakfast was only luke warm.

Lovely room, nice facilities, clean and comfortable. Nice to have a coffee machine. Very handy to Spark arena.

Bed is a little hard, and it's a shame that the nice bathroom didn't have an expelair.

The price was good.and the staff were helpful. It also has a nice park nearby.

The room was quite dark during day light hours. Would also have been nice if it had a full size mirror.

The room we were allocated had recently been refurbished and was very comfortable. The staff were very helpful, and we were particularly impressed with the staff in the restaurant.

Breakfast was great. Location good.

Problem with eftpos machine not working.

Staff were amazing. Friendly, helpful and very accommodating.

No complaints

Breakfast was good, good location. Although our room wasn't ready upon arrival after 3pm, we were provided with some drinks vouchers while we waited.

We were unable to park in the hotel car park due to inconsiderate parking by others staying in the hotel. I did raise this with the reception staff but the cars did not seem to shift so we had to park out on the main street.

The location of the motel was good. Within walking distance of food places and reasonable distance to other shopping and attractions. Plenty of parking, although quite narrow parks and some vehicles were taking up nearly 2 spaces which made it difficult to park safely. Really beautiful Rose Garden across the road. Nice to go for a walk around.

The only staff member I dealt with upon arrival/checkout wasn't very welcoming and came across a little rude. The facilities in the room were disappointing, no cuttlery (other than 2 teaspoons), plates, or bowls, only cups. No microwave or toaster, so couldn't heat anything or make our own breakfast. While the bathroom was lovely, the water pressure in the shower was awful. The bed wasn't all that comfortable, so we struggled to sleep and woke with a sore back. Overall, the experience wasn't great. It was okay but wouldn't stay again.

Good location with a car. Easy access to main roads to go into centre or head to the airport. Low rise motel with spacious rooms and laundry facilities.

NA

Location is very good with a bus stop in front of the hotel which takes you to the city center

Late check in at 3pm. Even arriving at 2pm we had to sit around until 3pm. By this time the crowd at reception is quite large

The location is great and there are plenty of off street parking spots. The staff were lovely, very friendly and professional. Modern Aircon unit which was appreciated this time of year.

I think if you are staying here you need to be sure you are staying in one of the freshly renovated rooms which have great reviews. We stayed in a very old room, and it smelt musty/stale. The bathroom has some mould in the tile grout and silicone and the sink has a slow draining (blockage?) The shower has decent pressure but the head is situated low on the wall so for me at 6' it was chest height. Unfortunately the WiFi network available for guests wasn't even visible when attempting to connect, the signal is so poor.

Hôtel refait à neuf , super propre , et petit déjeuner parfait Nous y sommes revenus car l’emplacement est stratégique.

Dommage au RDC on perd la vue sur la roseraie

Zimmer war renoviert, Bad war schön und neu aber das wars auch schon

Angefangen mit einer unfreundlichen Dame beim check in; zimmer war bei unser ankunft nicht wirklich sauber (krümel überall, fleck auf dem bett) war aber für uns ok. Am nächsten tag fanden wir morgens unter dem bett eine verfaulte tomate (die da schon einige tage/wochen lag) wir meldeten es bei der Rezeption. Als wir abends wiederkamen war das zimmer noch schmutziger als davor inkl glascherbe auf dem boden (wir familie mit kindern 1&3)+ das bettlacken war so drapiert, dass man nicht mehr unters bett sah, wo immernoch die verfaulte tomate lag. Bei Beanstandung hieß es nur sie wären "short staffed" auf frage ob es zum einen preisnachlass gäbe erwähnte der rezeptionist dass wir eine nacht extra zahlen müssen (war unser fehler, aufgrund der langen anreise und zeitverschiebung kamen wir versehentlich 1 tag später an und blieben eine nacht zu lange) davon sagte uns auch weder beim checkin noch am eigentlichen checkout tag jmd etwas?!?! Wenn ein gast einen tag zu spät ankommt und am checkout tag nicht auscheckt erwähnt man doch etwas?! Insgesamt sehr schmutzig und unfreundlich für das geld ein klares no-go

Breakfast satisfactory and overall service was good

As stated when booking the room there was some on going woks which was taken into consideration with the response to the questions

Our room had 2 queen double beds and the bathroom had recently been refurbished and was excellent.

The tea/coffee selection in the room was poor quality

The bed was comfy. You guys slayed.

World hunger.

The location was perfect, across the road from the rose garden and park. Close to Parnell Rd with lots of cafes and restaurants. Walking distance to city centre. Friendly and helpful staff. Room had been renovated with new bathroom facilities.

Everything was good.

Great location. Swimming pool rose garden.

Motel smelled like cigarette. There was no remote in our room so we couldnt turn on the tv to watch it. When we reported this to staff at reception, the staff member followed us over to our room to check, but quite literally just stopped at the door looking around. She then asked if we would knock on the door next door to ask if they had a remote in there room, to which my husband said no to as he felt uncomfortable doing this. After searching doe the remote under the beds we found stockings, a sock, and a hair tie. Therefore cleaners werent cleaning thoroughly under or behind the beds. Other than that it was great. It was cheap, the room was nice, beds were comfortable and we had a great stay.

Comfortable beds

Pool was closed which wasn’t mentioned at booking. Wi-Fi didn’t work in our room or reception. Staff not overly helpful.

Good value for money, had everything we needed & plenty of parking available (even for big utes). Lots of restaurants around and walking distance to Spark arena. Would return again!

Bathrooms vent hasn’t been cleaned in months

New rooms great

Reception girl could have been more friendly

Location was super close to food bottle stores cape stores and even better super close to spark for the concert could walk there or jump on a scooter

Very nice with multiple choices. Pleasant view of rose gardens out of the windows. Good service. Clean surroundings

N/A

Location was excellent. Food in the restaurant was good apart from the Luke warm water in the coffee machine. Not drinkable 😏

Nothing to dislike a rat from the coffee machine at breakfast.

We booked here last minute the day before our cruise and we were so happy with our decision. Lovely new rooms, well priced, nice breakfast and close to town with free parking.

Nothing.

awesome location to the city, outdoor pool was a nice surprise and free parking! and the ribs from the restaurant were amaaaaazing

wasn’t sure if I was allowed to smoke on the balcony

Good location.

Rooms will be improved : they are currently refurbished.

Lage war gut , mit dem Bus der vor dem Hotel hält kann man gut in die Innenstadt fahren. Man braucht dafür eine A/TKarte. Das Frühstück hat uns auch gefallen