Staffs are friendly.

Bath room, bathtub plug was bad. Every corners in the bathroom are spoiled or dirty .

Location, friendly staff, super breakfast, helpful mr Nanang, Ellen's smile, which brightened up each day of my stay.

Bathtowels and pillowcases were worn out.

Everything was as expected. Central location, walking distance from the main street, attractions, eateries or railway station. Good breakfast, restaurant and pool-view bar onsite.

Check-in was surprisingly slow. People were waiting in the queue.

location, pool, staff

"The Level" didn't really add much value for the extra cost

Good variety for breakfast, pool and grounds were clean. Spa treatment was good. Accommodated our request for connecting rooms as a complementary upgrade and boxed breakfast as we had an early flight.

Lobby and public area furniture seems run down and not very clean.

Swimming pool is nice and staff are very friendly and helpful

The swimming pool itself is nice but there were not enough beds or seating around it on both of the days we were there. The room looked a bit grubby because the curtains were old and had turned yellow. This was the same for the corridors. The western food at the restaurant was not good.

Center situation Breskfast

Too much waiting for serving in restaurant

Central location

Nothing, all good

Great location, close to shopping but quiet. Beautiful pool area.

Service in the restaurants was a little slow.

Nice garden and outdoor pool, overall good value

Feels a bit old, room quite empty despite being fairly spacious

It’s a nice old hotel.

the shower/bath thing.

location and cleanliness and breakfast was good

room facing road was noisy

Comfortable rooms. Great location. Good breakfast. Nice staff.

The big bed

The breakfast, some bread tasted weird.

Breakfast was good, lots of choices, different varieties though coffee quality can be improved. The room is spacious and quite clean.

The bathroom can be upgraded: water comes out weak from the shower and drainage in the bathtub and sink was not so good.

Nice location and nice service

great breakfast and swimming pool

all was ok

Nice large rooms, nice bathrooms, TV with Netflix, great breakfast buffet, great location

Nothing

Pool is nice

The food was excellent. Value for money and great taste. The room was large and clean. Probably they need to stock up the mini bar since the room used was a family suite. Pool was nice and clean and the kids loved it.

For a customer that is using a premium room or a suite, things like the mini bar must be well stocked and not kept empty.

Courtesy of the staff at reception, bar and restaurant

nothing

Location, facilities, cleaning,

A bit expensive. Adult swimming pool was overcrowded with children.

The Melia is well located (5min from Jalan Malioboro) and the gym is ok for a hotel gym (which are not good usually). you didn’t had the opportunity to try it but the swimming pool is big and look beautiful. Personal from the restaurant were nice and the food good.

Hotel was very dirty. It unacceptable for a 5 /4 stars, regardless which country you are in. There was some moisture in the sink, hait on the floor of the bathroom, stains on sheet, mask for Covid on the floor in the corridor of our room. experience client with staff of the hotel was not very good : at the checkin, nobody ask to help us with our bags, and they didn’t explain where are the facilities (which floor, where is spa, gym, restaurant, etc) at the checkout nobody ask again to help us with our backpack or open the door of the taxi (to compare to other hotels we were in Yogyakarta, it is a bit disappointing)